AmeriGas Propane

Christopher W 

on BBB

4 years ago

Consumer beware....This is not the first time. I ordered propane at 35 percent on 12/21/20, as of 1/1/21 we were without heat or hot water. (Keep in mind it is annotated that there is disabled elderly at house on the account). On 1/2/21 we notified them that we needed an emergency delivery due to the normal delivery somehow couldn't be bothered to make it happen in under 2 weeks. As of now 1/5/21 we still have no heat or hot water in less that 35 degree Temperatures in the state of PA. There is no scheduled delivery to be ma... read more

Joan M. 

on BBB

4 years ago

I have been a customer for years! They used to have good customer service but not anymore! I waited on hold to speak to a supervisor for over an hour and was told she couldn’t help me. I’m out of town and ran out of propane. She said it would take 10 to 14 days for a delivery. It’s my only source of heat. 

Ryan C 

on BBB

4 years ago

Trash service. Complete apathy for their customers. Overpriced. Constantly lying about delivery time frame. Just a joke all around. Not sure why they’re even in business anymore. 

Eileen B 

on BBB

4 years ago

3 weeks and still no propane - no delivery scheduled...BUT THEY DO HAVE OUR MONEY! My husband has been on the phone with them for days. He's already been transferred to 4 different people today alone! That doesn't count all the other days he's been stuck on hold and transferred from one person to another! This company DOES NOT CARE ABOUT THEIR CUSTOMERS!!! 

carl c 

on BBB

4 years ago

Have used Amerigas for many years without incident until, perhaps, around the same time they went through the merger with UGI? Service has steadily declined over the past 5 years. I pre-pay each year with automatic filling and have one of their remote volume sensors on our tank. We were flagged for delivery 11/21/20 by their own system. With no gas delivered a month later, we called....and called.... Four times we were told our delivery was being expedited. I've spent at least 10 hours on the phone, on hold and waiting. Some... read more

Rachel B 

on BBB

4 years ago

It has been a nightmare trying to work with Amerigas. Two no-shows for appointments, bills that are incorrect, and 90 minute+hold times to reach someone on the phone. My online account is still not functional despite reporting the issue in writing to the company multiple times. Sometimes they never answer the phone after being on hold and disconnect you. I have never been able to speak to a supervisor, they say someone will call me but never does. They do not respond to email correspondence and their Chat help feature on the... read more

Rachel C 

on BBB

4 years ago

Was due for delivery on the 7th of December....nothing! As of Jan 4th...nothing. Keep getting told a different excuse each time we call. My 83 year old mother now has no heat and no hot water. Local branch is closed with trucks sitting on the lot. Unacceptable not to notify your customers of changes to company, franchises or routes. Three week wait for new provider to begin service. Rachel 

Matthew T 

on BBB

4 years ago

Absolutely awful. My tenants with a one year baby ran out of fuel because Amerigas didn't make their scheduled monthly delivery. I placed a call that evening (waited 25 minutes on the phone) to have fuel delivered. They said they would have someone out the next morning and it was a high priority. The next morning, I called to find out the status and they said they couldn't give me a time but it would be delivered. Afternoon rolls around and still no delivery. I call again... waited 80 minutes on hold with a call center, only... read more

Shay T. 

on BBB

4 years ago

I would give negative stars if that were an option!!!! Worst company EVER!!!!! Ordered delivery 12/18.... still no delivery... out of heat/stove x 5 days.... but they had no problem taking our money on 12/18.... Several calls were made and spoke with supervisors... they could care less if we have heat or not!!!! Cannot give a delivery date... no one calls back when they say they will! In past they have not shown up for service calls and have locked up our tank when someone was home! They DO NOT care about their customers AT ... read more