AmeriGas Propane

Thomas F. 

on BBB

4 years ago

Call wait time is absolutely insane! The music played while on hold for long period of time is obnoxious, repetitive, and highly irritating. If I was not angry when I called, I was by the time the call was answered. One call was dropped while on hold for for over 15 minutes. My issue has not been resolved after multiple calls. I requested propane delivery suspended for a period of time and delivery was made in spite of emailed confirmation that delivery would be suspended. I have been trying to contact someone to resolve my ... read more

Valerie P 

on BBB

4 years ago

Horrible. I write this in october. We have been trying to get a return call for an inspection to have a tank put on our land. After many calls, hours on hold, finally contacted via linked in, the regional manager. He must have lit a small fire bc a customer person called me back. A week later, inspection of where to out tank and price was give to me. They said they were 3 weeks out and wud call to schedule...nope. of course they didnt. No surprise. Called customer service 3 more times...circle of being in queue, apologies, p... read more

Display Name 

on BBB

4 years ago

I've had to call three times. Each time, the wait was around 45 minutes. The first time, I was told by the rep that someone would call me that afternoon to schdule an inspection. Never happened. Waited three more days to wait another 45 more minutes on hold. Rep apologized, said someone would call me on Monday at 1 PM. Never happened. A week later, an Amerigas tech called me and said he was at my property (Georgia). I was in Florida. Fortunately, the guest (its vacation rental) allowed him in. He called and I arranged to hav... read more

TJ 

on BBB

4 years ago

Our lease began with V1 propane about 2004 on a lease to own agreement. Amerigas converted that agreement to a lease forever and buy only their propane agreement which was a unilaterial move that I did not approve of but trying to not make life to hard for myself so have continued with them. Now things have changed. I have placed numerous calls for propane and am placed in interminable hold. Have sent emails to Amerigas customer support and UGI corporate address. I have called out to anybody from Jackson, WY to King of Pruss... read more

Carrie T 

on BBB

4 years ago

After finally having the money to purchase our own propane tank (so I can get way better pricing), I contacted Amerigas to cancel our account and ask them to come pick up their tank. It is at about 15%. I have been informed that I will be charged $150 for them to pump out the tank and another $65 for something else. I will also not get credit for the 80 plus gallons that have already been paid for at $3.299/gallon. This company is robbing it's customers and I can't wait to get their cruddy tank off of my front lawn that they... read more

Lucy H 

on BBB

4 years ago

I give this company one star because I don't have the option to give it zero stars. If you scroll down and read the reviews, you will see that you must NEVER DO BUSINESS WITH THIS COMPANY. No customer service, charge an outrageous amount of money, useless website, no ability to schedule deliveries, and on and on. HORRIBLE. I am switching to *** ****** *******. No knowing when Amerigas will come get their tank, and they are charging me $230 ($150 to pick up and $70 pump out fee for 30 gallons. Supposedly I'll get a refund for... read more

John H. 

on BBB

4 years ago

Not happy with experience relative to returning a defective grill propane tank. Today went to an Amerigas grill propane exchange machine in ****** ***** **, as instructed by Amerigas the day before to return a defective leaking tank. Arrived at the location at 10:00 am and called the number provided, chose Option 2, and waited 5 minutes on hold with no human contact before hanging up. Called back and waited 10 minutes with the same result. At 10:18 am I called the number on the machine chose Option 2 and waited 20 minutes wi... read more

JOE A 

on BBB

4 years ago

I rented a house in Walker and when I took over the account from the previous tenant I was told I was buying out the amount of propane left in the tank and the tenant would be refunded for the unused propane. Fast forward to when I moved out in August 2020 and emailed them to let them know my forwarding address to send the check to for the propane refund of what the new tenant would be buying out from me and they have yet to send me a refund. This is essentially them taking double payment on the propane once when I payed for... read more

ROBERT T 

on BBB

4 years ago

TERRIBLE SERVICE SINCE BLUE FLAME BOUGHT BY AMERIGAS. Failed to make service call scheduled early September 2020. I have never received a follow up call to reschedule. I also have spent over 1 hour on hold trying to reach their offices. Attempted to go on line to schedule delivery the system says it will send an email with a privacy code. No code has been sent.