American Signature Furniture

Lashando N 

on BBB

2 years ago

4 minutes ago NEW I have patronaged Value City for many years for all of my furniture and decor needs over the last Ten plus years. I don’t have a complaint about the products itself. It's being lead to purchase the PURE PROMISE., which ended up Being. A $600 PURE LIE..we were told they cover everything no matter what’s of that can’t fix it, they will replace it. A Big Lie. They send you to a outsource warranty service which is online. They send you out a cleaning kit to do it your self which is garbage. Then you have 14 day... read more

Patricia S 

on BBB

2 years ago

Terrible customer service, lied about delivery and never came then had to reschedule. I called to complain and they all blame each other, no one would take responsibility. The guys that delivered it eventually told me when they first came that they take tips! Very unprofessional 

Tamika D 

on BBB

2 years ago

The service I received was absolutely terrible! A representative initially told me that I could get a new mattress, but despite calling for over three months, nothing has been resolved. They assured me that I didn't need to worry and that my account would be noted, but when I went to the store, I was told I couldn't get a replacement mattress. The whole situation was handled very unprofessionally, especially considering their warranty policy. I contacted the corporate office and I am now considering taking legal action becau... read more

Ashley M 

on BBB

2 years ago

If I could give them no stars I would. Please do not buy anything from here!!!! Update-Please don’t order from here!!! Although our sales person was great everything else in this experience has been simply horrific. We placed an order at the beginning of July that was then delayed several times resulting to a date of mid August. I was able to get one of the managers to adjust our delivery to end of July. Upon receiving my order the delivery drivers didn’t have a drill to put my things together,one of my bed and dresser/mirro... read more

Teneil S 

on BBB

2 years ago

When purchasing furniture from value city furniture only use your own money (start saving Now because VCF has hefty price tags). Do not use acceptance now services, if offered. The staff at this location are the most unprofessional financial group to work with, from being unresponsive to emails, not returning calls left for return pick up and not knowing how accomplish basic tasks. I requested to return the furniture and they "claim" it was placed but no one ever contacted me about it after multiple attempts from me to commu... read more

Ashley M 

on BBB

2 years ago

If I could give them no stars I would. Please do not buy anything from here!!!! Update-Please don’t order from here!!! Although our sales person was great everything else in this experience has been simply horrific. We placed an order at the beginning of July that was then delayed several times resulting to a date of mid August. I was able to get one of the managers to adjust our delivery to end of July. Upon receiving my order the delivery drivers didn’t have a drill to put my things together,one of my bed and dresser/mirro... read more

Teneil S 

on BBB

2 years ago

When purchasing furniture from value city furniture only use your own money (start saving Now because VCF has hefty price tags). Do not use acceptance now services, if offered. The staff at this location are the most unprofessional financial group to work with, from being unresponsive to emails, not returning calls left for return pick up and not knowing how accomplish basic tasks. I requested to return the furniture and they "claim" it was placed but no one ever contacted me about it after multiple attempts from me to commu... read more

Tamika D 

on BBB

2 years ago

The service I received was absolutely terrible! A representative initially told me that I could get a new mattress, but despite calling for over three months, nothing has been resolved. They assured me that I didn't need to worry and that my account would be noted, but when I went to the store, I was told I couldn't get a replacement mattress. The whole situation was handled very unprofessionally, especially considering their warranty policy. I contacted the corporate office and I am now considering taking legal action becau... read more

Terry B 

on BBB

2 years ago

Worst service ever. I purchased over$7,000 of furniture for living room and dining room. All items were confirmed available on day of purchase and scheduled to be delivered to my house all at once($527.00 fee) On delivery day I got a dining room table with no legs and I was told that a love seat and end tables would be delivered at a later date(a month later) Fast forward a month and they call to confirm delivery date, but inform me that half of the love seat will not be delivered until 2 months later. They are the most unor... read more