This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
We believe a well-furnished life shouldn’t be expensive. So we’re always searching to bring you the newest trends and quality craftsmanship at the best price. High-end styles you’ve seen elsewhere, down-to-earth prices you’ll only find here. All with quality you might not expect, but definitely deserve. Love the style. Feel the quality. Believe the price. This is a designer furniture store without the designer prices. And now, we’ve made shopping with us even easier and safer! Schedule a free ap... read more
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I purchased a new kitchen set with matching bar stools for my kitchen island on May 5th. The table and chairs were delivered on May 16th. I was told I would receive my bar stools June 28th. I checked my order several time on the website and noticed the date changed to June 20th. On June 19th I checked the status for my bar stools and the date was completely gone. I then called customer service. After several call I was told they did not know when my bar stools would be in but I will receive a call once they have arrived at t... read more
Business response:
Hi, Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at ************************************ The refunds have been put t through and can take 3/5 business days to reflect on the card used.
Completely and utterly dissatisfied and disgusted! I spent over $10k on their Designer Looks collection when I purchased a 6-piece sectional set, 6-piece king bedroom set, and an additional night stand on 26-Jun-2023. After I ordered, the delivery date for all furniture was supposed to be on 15-Jul-2023. On 12-Jul I received a phone call stating everything was pushed back to 22-Jul. I asked why am I just now being notified of this and was told initially, the items just weren't available yet. I called back the next day and wa... read more
Business response:
Hi, We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************? We're eager to hear from you. Best regards
Terrible place. We ordered $6k worth of living room furniture on May 25th (2023). They tell us in the store it can't be delivered until June 29th, which was disappointing but fine. On June 27th received multiple emails and phone calls the delivery was confirmed. One June 28th they call and say their 'computer system' went down and they can't deliver until July 12th. On July 11th they call again and push out the delivery date until July 19th. Keep in mind we cleared out our living room furniture because if you don't have a 'c... read more
Business response:
Thank you for sharing your feedback with us, _. We apologize that your experience with us was not positive, and we will ensure to communicate your feedback to our team.
I purchased a sectional with 2 ottomans and a round table with 4 chairs in April. First, my delivery dates was pushed back 3 different times. My 9 piece sectional had to downgrade to a 7 piece due to 2 of the ottomans being discontinued. So on June 16th when all furniture is to be delivered the delivery guys discovered one of the Otterman wheels were broke so i had to schedule a tech to come out and repair only for the tech to FINALLY come to my home only to tell me the wheels have to be ordered and will be shipped to my hom... read more
Business response:
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ***********************************. Thank you.
Very angry that I paid for a sofa june 12th and it has been canceled 3 times stating it’s not on truck and given excuse after excuse! Meanwhile no sofa in my home after 5 weeks. All I get are excuses! Don’t think I’ll be coming back to shop here. Bobs Furniture delivered my bedroom set after 24 hours after purchase. Should have gotten sofa from them as well. Never again will I shop VCF.
Business response:
Hello, thank you for taking the time to leave us feedback. We apologize for the delay in your order and would like to help you resolve the issue. Please send us an email at ***********************************with the phone number associated with your order. Thank you,
Please listen to all other reviews and expect you order to be delayed 5 times. Customer service is the worst. They send stupid emails and replies saying they are sorry but they can care less. No compensation or free delivery. They will make you run out multiple times and offer nothing to you. Take your business somewhere else as this is the worst furniture company that is around me.
Business response:
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ***********************************. Thank you.
Absolutely crap! The lady name Douglas that work at the university city store is completely crap. She has zero customer service manners. Getto as she can be .
Business response:
We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************?
Ordered Dining table set (Table+bench+4chairs) on Apr25th, the initial given delivery date was June16th, then it moved to June30th, then July11th then then July12th.. its not ending here as well... their explanation for delay: June 16th - Your order is delayed by two weeks. June30th - Only Table is availble, chairs and bech will be delivered on July11th, if you want whole set together it will be on July12th. so I opted for July12th. I follwed up 3 or 4 times before July12th to make sure, this time all would be delivered. Eve... read more
Business response:
We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us atbbbcomplaints@americansignature.com and provide your name and phone number for that order? Thank you for your cooperation. Best regards,
I order $4000 for a coach and loveseat in Feb 2023. Promised delivery was first week in May. This is July and is been postponed one because they didn't have it, June they "forgot to put it on the delivery truck", and here it is July and again "its not at the distribution center". Next offered delivery date is August because they picky deliver to our area once a week. I called to speak to a manager and was told I would be added to a list as #4. Wow, you have so many issues that customers are added to a list to speak with mana... read more
Business response:
Hello, thank you for taking the time to leave us feedback. We apologize for the delay in your order and would like to help to address the issue. Please send us an email at ***********************************with the phone number associated with your order. Thank you.
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,081 reviews.
When is American Signature Furniture open?
American Signature Furniture is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com