American Signature Furniture

Beverly S 

on BBB

a year ago

Buyer BEWARE I bought a beautiful fireplace from Value City Woodbridge. I had just moved into my new home in Ruther Glen Va which they said they would deliver to the fireplace arrived broken twice! I called back to tell them that I wanted a refund and that they needed to come a pick up the broken fireplace. when I called I was informed that I would be refunded but would not be getting the delivery fee. I drove back to the Woodbridge Value City with receipt in hand. One of the managers came out I explained about what had happ... read more

Vashtie J 

on BBB

a year ago

I purchased a nightstand I’ve only had it for a few months. After just a few months the nightstand I purchased the pain is peeling off. I didn’t waste anything i didn’t spill anything. When I reached out to value city the only thing they told me was that the nightstand wasn’t made to put anything on it. This is shameful I will never go and purchase anything from Value city again. I’ve been a valued customer for many many years and this is the worst encounter I’ve ever had. I called and spoke to a worker named Valerie and she... read more

wynonia w 

on BBB

a year ago

The worst experience ever. Been waiting on the furniture since August 26th. Each week it’s another excuse as to why they cannot deliver the furniture. It’s ridiculous. If you know you don’t have an item nowhere near in stock then state that so that us customers have the option of waiting but instead you take our money and constantly delay it with no sympathy just a pathetic i’m sorry. Next week will make a month with still no furniture. They won’t even transfer you to a manager that’s how dead ass wrong they know they are. C... read more

Vincent C 

on BBB

a year ago

Liars and thieves. I bought a mattress off their website which was advertised as an innerspring mattress and received a mattress that has not a SINGLE spring-- literally a 100% foam mattress with a quilted top. I contacted them through their website, and submitted a complaint here with the BBB and was told directly by a representative that the mattress was in fact an innerspring mattress and that I could not return it because it was just a comfort issue. It was NOT a comfort issue-- it's not the mattress I was promised! I cu... read more

Gedle A 

on BBB

a year ago

koki at Value City Furniture in Rockville, MD was extreemely helpful in helping us find the right living room sets. She was very friendly, patient and professional. She went above and beyond her job to make our experience and excellent one. Thank you very much Koki. 

Staci K 

on BBB

a year ago

NEVER AGAIN!!!!!! I bought a couch and love seat set Online that only the love seat came but couch never came. I returned it 2 months later during Labor Day sale for another set which I was to receive $292 refund that never came. So I kept the Love seat and they ended up charging $1300 for an $800 love seat. NO CUSTOMER SERVICE! They won’t let me return the Love Seat. I WILL NEVER SHOP there again! 

Mark w 

on BBB

a year ago

Worst service I’ve ever had bought a couch from them and had a warranty on it and the electric powered cup holders quit working on both sides of the couch with in a year and I kept trying to get new one’s and they kept pushing it back and finally 4 months after I ordered new ones they called me and said they came in but I would have to pick them up the store that I live 46 minutes away from so I go to the store cause I’m tired of waiting for them I get to the store and their is other customers in front of me and they are com... read more

Stephanie C 

on BBB

a year ago

I have bought a few pieces there before. Did not have any issues. I bought a bedroom set from them and the delivery guys. They were nice but they did not send center supports or rather they did not send the correct center supports for the bed. So we called the store and they said that we can come pick them up or we were going to have to wait a week and a half. This is after we paid for delivering setup. So we went up there 2 days later to get our center supports get home and find their the wrong ones again. So yes, called th... read more

Alexus V 

on BBB

a year ago

Horrible experience as it started off. We were told our dinette and couch would be delivered 4 days later. We have been waiting for a very long time to keep being told day after day week after week month after month that it has been delayed AGAIN for the 68th time. I have talked to many customer service members, very few managers and they’re all horrible. Just keep turning you in circles to go through the same loop with each and everyone of them. At one point no one even communicated about the delay i just assumed it wasn’t ... read more