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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Worse place EVER to buy from. Shame on you guys. Absolutely ZERO care for customer. I placed an order and waited more than 2 weeks and never received the order. Most importantly NO ONE ever called me.
Business response:
Hi, we apologize for any inconvenience you may have experienced and would like to investigate this matter further. To assist us in this process, please send an email to bbbcomplaints@americansignature.com and include the name and phone number associated with your account. We will do our best to assist you in resolving any issues you may be facing. Thank you for your understanding and patience. Best regards,
Worse place EVER to buy from. Shame on you guys. Absolutely ZERO care for customer. I placed an order and waited more than 2 weeks and never received the order. Most importantly NO ONE ever called me.
Business response:
Hi, we apologize for any inconvenience you may have experienced and would like to investigate this matter further. To assist us in this process, please send an email to bbbcomplaints@americansignature.com and include the name and phone number associated with your account. We will do our best to assist you in resolving any issues you may be facing. Thank you for your understanding and patience. Best regards,
Delivery and set up was great but the service after the sale of a $6000 leather sectional sofa is not good at all. One end on sectional is stuck reclined out and your tech said it needed a new motor and they would be back to repair in 2 weeks and that's been about 4 weeks ago. If you can't get a motor then give me another end of the couch or get a motor off one in the warehouse. I'm a Director of a car dealer and yes, I take parts off New cars in order to take care of a customer but that would be something a customer service... read more
Business response:
We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us at *********************************** and provide your name and phone number for that order? Thank you for your cooperation. Best regards,
Delivery and set up was great but the service after the sale of a $6000 leather sectional sofa is not good at all. One end on sectional is stuck reclined out and your tech said it needed a new motor and they would be back to repair in 2 weeks and that's been about 4 weeks ago. If you can't get a motor then give me another end of the couch or get a motor off one in the warehouse. I'm a Director of a car dealer and yes, I take parts off New cars in order to take care of a customer but that would be something a customer service... read more
Business response:
We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us at *********************************** and provide your name and phone number for that order? Thank you for your cooperation. Best regards,
I purchased a King bed on 9/14. The bed was scheduled for delivery on 9/30. I called VCF on 9/22 to confirm date of delivery. I was then advised there is a delay on the delivery to 10/10. I moved forward preparing for the next delivery date. On 10/10 my delivery was scheduled from 3:45p-6:45p. I called 5 minutes prior to my delivery window time to inquire is the delivery drivers on track for my delivery and how many stops do they have prior to my delivery. I was told from a rep I needed to contact the location I purchased th... read more
Business response:
Hello, thank you for taking the time to leave us feedback. We apologize for the delay in your order and would like to help you resolve the issue. Please send us an email at ***********************************with the phone number associated with your order. Thank you,
I purchased a King bed on 9/14. The bed was scheduled for delivery on 9/30. I called VCF on 9/22 to confirm date of delivery. I was then advised there is a delay on the delivery to 10/10. I moved forward preparing for the next delivery date. On 10/10 my delivery was scheduled from 3:45p-6:45p. I called 5 minutes prior to my delivery window time to inquire is the delivery drivers on track for my delivery and how many stops do they have prior to my delivery. I was told from a rep I needed to contact the location I purchased th... read more
Business response:
Hello, thank you for taking the time to leave us feedback. We apologize for the delay in your order and would like to help you resolve the issue. Please send us an email at ***********************************with the phone number associated with your order. Thank you,
We bought a dining table and 4 chairs on July 17, 2023. We were told it would be in July 31 and delivered on August 4. On August 2, they called and said it was delayed, and would be delivered on August 29. On August 27, another call informed us there was another delay and delivery was going to be September 29. On September 27, yet another call told us there was another delay and the product would be delivered on October 6. On October 5, we received a confirmation text that the furniture would be delivered on October 6 betwee... read more
Business response:
Hello, We are sorry to hear that we did not meet the level of service that we aim to provide, and we appreciate you sharing your experience with us. Your feedback has been noted, and we will make sure to inform our team.
We bought a dining table and 4 chairs on July 17, 2023. We were told it would be in July 31 and delivered on August 4. On August 2, they called and said it was delayed, and would be delivered on August 29. On August 27, another call informed us there was another delay and delivery was going to be September 29. On September 27, yet another call told us there was another delay and the product would be delivered on October 6. On October 5, we received a confirmation text that the furniture would be delivered on October 6 betwee... read more
Business response:
Hello, We are sorry to hear that we did not meet the level of service that we aim to provide, and we appreciate you sharing your experience with us. Your feedback has been noted, and we will make sure to inform our team.
They keep calling and postponing delivery of a recliner bought in July 2023.
Business response:
We're sorry to hear that you hold a negative opinion of our products, please don't hesitate to reach out to us via email if you need any assistance in the future. Our email address is ***********************************
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,111 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 7:00 p.m.
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