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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
We believe a well-furnished life shouldn’t be expensive. So we’re always searching to bring you the newest trends and quality craftsmanship at the best price. High-end styles you’ve seen elsewhere, down-to-earth prices you’ll only find here. All with quality you might not expect, but definitely deserve. Love the style. Feel the quality. Believe the price. This is a designer furniture store without the designer prices. And now, we’ve made shopping with us even easier and safer! Schedule a free ap... read more
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I purchased a $5000.00 leather sectional from Value City with their 5 year warranty. I purchased this warranty because it was supposed to cover stains, punctures etc. I filed two claims with them. The first was for stains I could not remove. There were a couple of stains that I included in my claim for a couple sections in the sectional. When the tech arrived my home, he said that there was only one claim filed for one stain. I explained that I put it all in one claim. The technician responded that he only has one claim for ... read more
Business response:
Thank you for sharing your feedback with us. We apologize that your experience with us was not positive, and we will ensure to communicate your feedback to our team.
I bought my couch from Value City Furniture on brookpark road on September 17th, 2023. It is now Novemeber 26th 2023. I have only received one peice of my 3 piece couch. They told me it was in stock and ready for pick up but when I get to the store they say it won't be ready until next week. Always next week. It's been going on like this for 2 months and I'm done calling them, done waiting. I just want what I purchased. This store is full of lies.
Business response:
Hi, Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at ***********************************.
I purchased a living room set in July 2023 and when it was delivered in August of 2023 it was delivered broken. They sent a technician to replace the part that was broken and he didn't have the part that was broken. It is now almost December and I have not gotten my furniture fixed and I'm still waiting for the recliner to be delivered. Almost 5 months sitting on broken furniture that I paid for in full, out right. I wish I would have put it on a payment plan so I could have stopped paying. This is the absolute worst experie... read more
Business response:
Hi, we apologize for any inconvenience you may have experienced and would like to investigate this matter further. To assist us in this process, please send an email to ***********************************and include the name and phone number associated with your account. We will do our best to assist you in resolving any issues you may be facing. Thank you for your understanding and patience.
I purchased the Nest sectional from value city furniture and within less than 3 months multiple cushions started to rip. After reading online reviews, it seems that most are experiencing the same issue. I specifically purchased from the Utica, Michigan store. I called them in September and was told to make a claim. I did and a repair was scheduled for Oct 20. The repair person said there was nothing he could do and he would tell someone. I didn’t hear anything so I called the headquarters customer service number where they t... read more
Business response:
Hi. We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************? We're eager to hear from you. Best regards
Value city furniture located in **** ******** *** ****** ***** *********Ohio has inconvenience my life. They waited until the day before delivery to say they can't deliver until another week later as if they are doing me a favor . I took off work and now they want me to wait a week later and take off work again as if taking off work is that easy and simple . I don't recommend u spending your hard earned money only for them to tell u oh I'm sorry we can't deliver your order until they want to please don't waste your time beca... read more
Business response:
Hello, thank you for taking the time to leave us feedback. We apologize for the delay in your order. To speak to an agent about the issue, please send us an email at ***********************************with the phone number associated with your order. Thank you.
Unfortunately, 0 is not an option, because they don’t even deserve a 1. VCF is the worst place to purchase furniture. The quality is substandard and the customer service is even worse! Don’t pay for a warranty, because they are a rip off and they DO NOT stand by the product or honor the coverage. They spin you around until you give up trying to get a replacement or getting the item repaired. VCF and the warranty service are a shame and both need to go out of business!!!! I’ll never do business with them and recommend no one ... read more
Business response:
Hi, Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at ***********************************. –
Great Customer service ??. Will be back... Store was very Clean...
Business response:
Thank you for sharing your feedback with us, we will ensure to communicate your feedback to our team. if you need any assistance in the future please email our email address is bbbcomplaints@americansignature.com
I purchased living room furniture at $4000. Furniture needs repairs in which I purchased for. No one answers the phone or assist you upon arriving at store. They inform you that someone from A1 will contact you. Never got a phone call, text or email. Upon contacting the store to inform they that no has reached out to make the repairs. Manager at Stonecrest location placed me on hold and never turned to assist me. I will be contacting the Corporate Office to request a refund for the repair purchase
Business response:
Hi, Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at bbbcomplaints@americansignature.com. –
The couch we received had multiple parts broken and we had to send it back for repairs. Then we realized that all the furniture they sell is used which should be made abundantly clear by at least putting a sign up or something, but isn't. When we tried to refund the couch, they said it would charge us to do so.
Business response:
Hello, thank you for bringing this to our attention. We understand that you are experiencing a defect and would appreciate it if you could send us an email at *********************************** with more details so that we can assist you. Best regards,
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,022 reviews.
When is American Signature Furniture open?
American Signature Furniture is closed now. It will open at 10:00 a.m.
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