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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Worst service ever. I purchased over$7,000 of furniture for living room and dining room. All items were confirmed available on day of purchase and scheduled to be delivered to my house all at once($527.00 fee) On delivery day I got a dining room table with no legs and I was told that a love seat and end tables would be delivered at a later date(a month later) Fast forward a month and they call to confirm delivery date, but inform me that half of the love seat will not be delivered until 2 months later. They are the most unor... read more
Business response:
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ***********************************. Thank you.
Hands down worst buying experience I ever had late for one drivers ruined furniture for 2 3 they said I can pick up but when I did unavailable .
Business response:
We're sorry to hear that you hold a negative opinion of our products, please don't hesitate to reach out to us via email if you need any assistance in the future. Our email address is ***********************************
Hands down worst buying experience I ever had late for one drivers ruined furniture for 2 3 they said I can pick up but when I did unavailable .
Business response:
We're sorry to hear that you hold a negative opinion of our products, please don't hesitate to reach out to us via email if you need any assistance in the future. Our email address is ***********************************
I purchased a couch 3 months ago from Value City and it still has not been delivered. I have never experienced this while buying furniture and I’m very disappointed. They had given me dates for when it would be delivered but has changed 3 times now. I am continuously waiting for it to be shipped. Value City has given me a hard time and has taken my money without anything in return. This is the worst experience I have ever had and I do not recommend anyone to place an order if it is not guaranteed.
Business response:
Hi, Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service we aim to deliver. If there is anything further, we can assist you with, please do not hesitate to contact us via email at ***********************************
I purchased a couch 3 months ago from Value City and it still has not been delivered. I have never experienced this while buying furniture and I’m very disappointed. They had given me dates for when it would be delivered but has changed 3 times now. I am continuously waiting for it to be shipped. Value City has given me a hard time and has taken my money without anything in return. This is the worst experience I have ever had and I do not recommend anyone to place an order if it is not guaranteed.
Business response:
Hi, Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service we aim to deliver. If there is anything further, we can assist you with, please do not hesitate to contact us via email at ***********************************
Purchased a dinning room table and then the 8 matching chairs a few weeks later once I had the money. The 8 chairs were purchased on 6/9 and were said to possibly be at the store on 6/13 but no date was explicitly promised at that time. I received a call around 6/20 that my chairs should be arriving at the store on 7/5. I was ok waiting as I did not need the chairs just yet. On 7/5 I received a call and was told that the truck arrived without the chairs onboard and that they would be arriving on the next shipment 7/12. I cal... read more
Business response:
We're sorry to hear that you hold a negative opinion of our products, please don't hesitate to reach out to us via email if you need any assistance in the future. Our email address is bbbcomplaints@americansignature.com
Purchased a dinning room table and then the 8 matching chairs a few weeks later once I had the money. The 8 chairs were purchased on 6/9 and were said to possibly be at the store on 6/13 but no date was explicitly promised at that time. I received a call around 6/20 that my chairs should be arriving at the store on 7/5. I was ok waiting as I did not need the chairs just yet. On 7/5 I received a call and was told that the truck arrived without the chairs onboard and that they would be arriving on the next shipment 7/12. I cal... read more
Business response:
We're sorry to hear that you hold a negative opinion of our products, please don't hesitate to reach out to us via email if you need any assistance in the future. Our email address is bbbcomplaints@americansignature.com
I purchased an electric reclining loveseat in April and by July one of the motors has already broken. This would normally be fine as things happen and I knew it would be covered by the warranty. I assumed this would be a relatively simple process, this is where I was wrong. I called them requesting they send out a technician to take a look at it, as it it only 3 months old and still under warranty. They told me they would put the request it and they would call me within 48 hours to schedule. The following I received a call i... read more
Business response:
We are sorry to hear about your recent experience and would like to investigate this matter further. To assist us in this process, could you please send an email to us at bbbcomplaints@americansignature.com and include your name and phone number associated with the order in question? We appreciate your cooperation and hope to resolve this issue as soon as possible. Thank you for bringing this to our attention.
I purchased an electric reclining loveseat in April and by July one of the motors has already broken. This would normally be fine as things happen and I knew it would be covered by the warranty. I assumed this would be a relatively simple process, this is where I was wrong. I called them requesting they send out a technician to take a look at it, as it it only 3 months old and still under warranty. They told me they would put the request it and they would call me within 48 hours to schedule. The following I received a call i... read more
Business response:
We are sorry to hear about your recent experience and would like to investigate this matter further. To assist us in this process, could you please send an email to us at bbbcomplaints@americansignature.com and include your name and phone number associated with the order in question? We appreciate your cooperation and hope to resolve this issue as soon as possible. Thank you for bringing this to our attention.
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,111 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 7:00 p.m.
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