American Signature Furniture

Dan H 

on BBB

2 years ago

Buyer Beware! I purchased a leather sectional from this store and bought the 5 year protection plan because I was told by the sales person that it covered everything on the sectional. I have now had the service repair technicians out at least twice and they have not done anything at all to resolve the issues. I went into the store to see the Manager (Mark) and he told me that there is nothing that they can do and I am just basically out of luck with the purchase of the sectional and warranty. Now we have a very expensive pie... read more

James N 

on BBB

2 years ago

I recently bought living room furniture. I set it up as a pick and proceeded to do so. Upon unboxing of the item I found the loveseat was not the right one. I called the store and they said I would have to return the loveseat myself and pick another one up. After picking the new one up I noticed when unpacking that the wiring harness was damaged and called the store. Manager said they would order new parts or new back to loveseat and re-write my contract taking some money off, which I was fine with. However, I have called, e... read more

Richard R 

on BBB

2 years ago

I purchased 8 piece bedroom set, 3 piece sofa set and 8 piece dinning set. Less than 2 years the sofas didn’t hold and leather looked horrible. The dinning room table was supposed to made of wood but didn’t seem be the case. The bedroom furniture was damage in so many places they repaired and used bad filler and paint. I called the warranty department created a claim and they closed it. I created 10 more claims and provided videos and pictures. I spoke with several managers and no response. Beware of value city. Keep your mo... read more

Shawnell P 

on BBB

2 years ago

I purchased my furniture in 2019 from this store and they gave me a warranty that doesn't cover to much. I reach out to the store and the warranty company. Both told me that they couldn't help me. I brought 6 chairs and one is broken and I can't get this fix. I'm upset very frustrated, and this company is making ppl pay for warranties and u can't use it unless u have a stain. I have wood chairs why would it get a stain. 4-12-23. 

Scharnae D 

on BBB

2 years ago

We cash purchased a large chair at Value City Furniture # ***, Utica, MI 3/9/2023 and scheduled a pickup for 3/28/2023. We were informed that pickup times is between 12:00 pm and 6:00 pm. We arrived 5ish. My husband was told our chair was at another location which about 15 minutes away. We drove there and the associate their informed us that our item was at #*** where had just came from and that he would stay there until we arrived. So we returned and our chair had been sitting there the whole time. I and asked and requested... read more

Jeremiah R 

on BBB

2 years ago

Bought a 1300 dollar sectional in march of 2022. 3 months later, the couch is already broken on one side. You cant even sit on it the base caved in. We werent doing summersalts and jumping jacks on it. Call them in October 2022. Call back in November 2022 becase no one ever returned our call. Since we are under warranty someone was sent out for repairs. He said he had to order parts. We never hear from Value city furniture again until we call in Febuary 2023. Still no parts. Get the run around for months and months. April 20... read more

Rabecca D 

on BBB

2 years ago

I have nothing but a WONDERFUL experience at the ** ***** **location and my salesman was Zach. I went in and purchased a living room set almost 2 weeks ago., The first set was delivered Tuesday however it was too big to fit in my door. So they had to take it back. Zach called me first thing the next morning and told me what my options were. I went back to the store that day, and selectied a different set. Well, it was delivered today and it fit through the front door. However with the additional chase lounge it was too big f... read more

Melissa D 

on BBB

2 years ago

Horrible!! Our furniture broke after 2 months they came out to asses the situation and said it would be at least 8 weeks to get it fixed we waited almost 4 months before anything happened I called and they said it couldn’t be fixed and the couch was discontinued so we could get a brand new couch with a gift card I said ok we went to pick out a new set and they said we would have to return the broken one before we got a new one which we were never told so we had ended up not getting the set we walked around for 2 hrs looking ... read more

Jay O 

on BBB

2 years ago

This company is the WORST! I would never buy anything from the ever again and i hope that nobody ever does either!