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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I have had the worst experience with Value City Furniture. I bought a dining set in January and I am still waiting for them to deliver the dinning bench and replace the damaged table that was delivered in February. The manager is never available at the Woodbridge store and never called me back after leaving several messages.
Business response:
We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us at bbbcomplaints@americansignature.com and provide your name and phone number for that order? Thank you for your cooperation.
I have had the worst experience with Value City Furniture. I bought a dining set in January and I am still waiting for them to deliver the dinning bench and replace the damaged table that was delivered in February. The manager is never available at the Woodbridge store and never called me back after leaving several messages.
Business response:
We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us at bbbcomplaints@americansignature.com and provide your name and phone number for that order? Thank you for your cooperation.
Don’t buy mattresses they don’t honor their warranty I bought a hybrid set and had a warranty I called to complain about the comfort and feel because of back and side pain they sent someone out I thought to verify the brand they were looking for anything to void the warranty it had a small stain and they said that it voided the warranty and they didn’t offer any resolution they resell mattresses beware don’t buy deceptive read the fine print of the warranty I will never darken their door again for anything
Business response:
Hi! Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at bbbcomplaints@americansignature.com.
Don’t buy mattresses they don’t honor their warranty I bought a hybrid set and had a warranty I called to complain about the comfort and feel because of back and side pain they sent someone out I thought to verify the brand they were looking for anything to void the warranty it had a small stain and they said that it voided the warranty and they didn’t offer any resolution they resell mattresses beware don’t buy deceptive read the fine print of the warranty I will never darken their door again for anything
Business response:
Hi! Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at bbbcomplaints@americansignature.com.
My boyfriend and I have furnished our home with items from value city. We did have a bad experience with our bedrooms suit and delivery and damaged items and how long it took to replace but Despite some issues we continue to give them our business. The store employees are wonderful!! The issues arise when it comes to the delivery or picking up of items. We just purchased a tv stand and we are supposed to pick it up tomorrow. We were told by the women at the Gemini place location we would receive a call or email to confirm ou... read more
Business response:
Hi! Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at bbbcomplaints@americansignature.com.
I am a disabled person and have been treated very poorly. I went to the store to order an entertainment center my girlfriend and I have been waiting on for it to get into stock, everything went smoothly. I asked to pick up the item from the Polaris location, they said yes it would just be a few extra days and I didn’t mind at all. Well normally get a email saying my item will be ready for pickup the day prior, today is that day and I didn’t receive anything. So I called the store to ask if my item is there and I was told “no... read more
Business response:
Hi! Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at bbbcomplaints@americansignature.com.
Great experience. David W was very polite and very knowledgeable about the products. He helped my husband and I choose the most value within our budget. Nice selections.
Business response:
Thank you for your feedback! Your kind words mean a lot to our company and it's always encouraging to hear that our work is appreciated. I'm glad to hear that you found value in your experience and that it met your expectations. We will continue to strive for excellence and deliver high-quality work that meets our guests’ needs.
I will never shop here again. I had brought 2 bedroom set. My bed is broke. I had pay for the extended warranty. So why have I been sleeping on the floor for the last 6 month. I made a claim back in December of 2022. I had to call over and over just to see how my claim is going. The warranty place to me that they are waiting for value city to get back with them. I did my claim in Dec it is now June and I am sleeping on the floor. I need help. If anyone can help me file a lawsuit or something please contact me. DONT SHOP AT A... read more
Business response:
Hi, We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************? We're eager to hear from you. Best regards,
I will never shop here again. I had brought 2 bedroom set. My bed is broke. I had pay for the extended warranty. So why have I been sleeping on the floor for the last 6 month. I made a claim back in December of 2022. I had to call over and over just to see how my claim is going. The warranty place to me that they are waiting for value city to get back with them. I did my claim in Dec it is now June and I am sleeping on the floor. I need help. If anyone can help me file a lawsuit or something please contact me. DONT SHOP AT A... read more
Business response:
Hi, We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************? We're eager to hear from you. Best regards,
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,111 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 7:00 p.m.
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