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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I have been paying on a layaway at the Value City Furniture located in Burbank, IL. I went in today thinking that I was making my final payment. However, I was told by the manager, Josie, that I had to pay for delivery. I presented my original receipts to her, but it did not matter. All she had to say was that the delivery charge somehow got dropped. I told her that I was never made aware of this, and how is it that my last receipt prior today had a balance and I paid that balance today. But now, you are going to charge me f... read more
Business response:
Thank you for informing us about your situation. We will continue to support you in your efforts to find a solution. If you still need assistance, please reach out to us. Our email address is ***********************************.
The sales person at the Broad Street store Sam was excellent. The issues I have are with the outside delivery service. They delivered my recliner damaged and it was sent back. They then made a second delivery on Saturday and failed to bring the accessories for the chair to operate. I then drove to the store and the Managers Drew and Chris made a great effort and found me the needed accessories. I give the store on Broad Street 5 stars but your delivery service and warehouse get 1 star at best. Need to take a hard look at the... read more
Business response:
Thank you for your feedback! Your kind words mean a lot to our company and it's always encouraging to hear that our work is appreciated. I'm glad to hear that you found value in your experience. We will continue to strive for excellence and deliver high-quality work that meets our guests’ needs.
The sales person at the Broad Street store Sam was excellent. The issues I have are with the outside delivery service. They delivered my recliner damaged and it was sent back. They then made a second delivery on Saturday and failed to bring the accessories for the chair to operate. I then drove to the store and the Managers Drew and Chris made a great effort and found me the needed accessories. I give the store on Broad Street 5 stars but your delivery service and warehouse get 1 star at best. Need to take a hard look at the... read more
Business response:
Thank you for your feedback! Your kind words mean a lot to our company and it's always encouraging to hear that our work is appreciated. I'm glad to hear that you found value in your experience. We will continue to strive for excellence and deliver high-quality work that meets our guests’ needs.
I have been paying on a layaway at the Value City Furniture located in Burbank, IL. I went in today thinking that I was making my final payment. However, I was told by the manager, Josie, that I had to pay for delivery. I presented my original receipts to her, but it did not matter. All she had to say was that the delivery charge somehow got dropped. I told her that I was never made aware of this, and how is it that my last receipt prior today had a balance and I paid that balance today. But now, you are going to charge me f... read more
Business response:
Thank you for informing us about your situation. We will continue to support you in your efforts to find a solution. If you still need assistance, please reach out to us. Our email address is ***********************************.
I went to the North Olmsted store to buy a sectional. I was offered the floor model for a decent price. I told the salesman I'd be back as I had to get my credit card. Two days later, I went back & it was gone. I dealth w/a different sales rep who rang me up. When I got home, I realized he rang me up for the wrong thing; it was a misunderstanding (both sales reps were decent). However, to get the piece I wanted, I now had to pay $1700 vs the $1200. I talked to customer service who said I should have been told that I needed t... read more
Business response:
Hi. We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at bbbcomplaints@americansignature.com? We're eager to hear from you. Best regards,
I went to the North Olmsted store to buy a sectional. I was offered the floor model for a decent price. I told the salesman I'd be back as I had to get my credit card. Two days later, I went back & it was gone. I dealth w/a different sales rep who rang me up. When I got home, I realized he rang me up for the wrong thing; it was a misunderstanding (both sales reps were decent). However, to get the piece I wanted, I now had to pay $1700 vs the $1200. I talked to customer service who said I should have been told that I needed t... read more
Business response:
Hi. We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at bbbcomplaints@americansignature.com? We're eager to hear from you. Best regards,
Absolutely no quality control. One would think that anything having to be plugged in to work that would be done before it is deliverd to someones home. I purchased a dartmouth sectional for 3,338.34 on 5-1-2023. It was delivered on 5-6-2023 with a non-working recliner. Once I saw that the chair did not work I no longer wanted that chair. The delivery person said that they could not take it back and that they had to put a work order in on it. Why do you have to fix something that is new? It should have never been brought to m... read more
Business response:
Hi, we are sorry to hear about your recent experience and would like to investigate this matter further. To assist us in this process, could you please send an email to us at bbbcomplaints@americansignature.com and include your name and phone number associated with the order in question? We appreciate your cooperation and hope to resolve this issue as soon as possible. Thank you for bringing this to our attention. Best regards,
Absolutely no quality control. One would think that anything having to be plugged in to work that would be done before it is deliverd to someones home. I purchased a dartmouth sectional for 3,338.34 on 5-1-2023. It was delivered on 5-6-2023 with a non-working recliner. Once I saw that the chair did not work I no longer wanted that chair. The delivery person said that they could not take it back and that they had to put a work order in on it. Why do you have to fix something that is new? It should have never been brought to m... read more
Business response:
Hi, we are sorry to hear about your recent experience and would like to investigate this matter further. To assist us in this process, could you please send an email to us at bbbcomplaints@americansignature.com and include your name and phone number associated with the order in question? We appreciate your cooperation and hope to resolve this issue as soon as possible. Thank you for bringing this to our attention. Best regards,
BEWARE OF HAVING THEM PUT TOGETHER YOUR FURNITURE !!! THEY DELIVERED AND INSTALLED MY DAUGHTER'S CONCERTO KING CANOPY BED AUG 2021 AND NOW THAT SHE HAS HAD TO MOVE WE HAVE BEEN TRYING TO TAKE APART THE BED TO FIND OUT THAT WHEN INSTALLED THE ALLEN HEX SCREWS WHERE DAMAGED BEING INSTALLED WITH A DRILL OR IMPACT GUN WE HAVE CALLED NUMEROUS TIMES FOR THE PAST 2 WEEKS AND NO ONE WANTS TO HELP WE HAVE TRIED WITH ALLEN HEX SCREW REMOVER STRIP SCREW KITS AND TANTANIUM DRILL BITS REMOVER AND IT NOTIHING IS WORKING WE HAVE CALLED COR... read more
Business response:
Hi _. We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************? We're eager to hear from you. Best regards,
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,111 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 7:00 p.m.
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