American Signature Furniture

Mary S. 

on BBB

3 years ago

On May 31st I bout a couch and love seat. I was told the furniture was in stock. I set up a date for VCF to deliver because I needed time to get rid of my old furniture (furniture companies no longer take the old furniture due to bed bugs and Covid). Three days straight in a row I got calls asking to move up the date of delivery. Each time I explained why I could not. Two days before my delivery date I go a call stating when to expect my delivery as promised by the salesman. Then a day before my delivery (Tuesday), I got a c... read more

Christopher M 

on BBB

3 years ago

We have purchased all of furniture from American signature. About two years ago we purchased all new furniture. We bought the insurance guaranteed warranty on all of the furniture we purchased with the promise of our sales rep that it would be much worth it . Our marble table was damaged so we called in a insurance coverage..they said they were sending us a new table since the one we had could not be repaired. We waited 6 months for a new table and when we called they claimed that they had exited our order out and that they ... read more

Mayra V 

on BBB

3 years ago

I recently bought a recliner from value city furniture. I only had it for 18 months and hardly used it. On Thursday,June 15 it caught on fire while my son was asleep on the couch next to the recliner. It instantaneously caught on fire my smoke detector went off My son was in shock and almost got burned!!! Im extremely disappointed that this furniture company would sell a faulty furniture that endangered our lives. Ive called the insurance company and they told me they will only reimburse me for $300thats absurd!!! Ive shoppe... read more

Jeff M 

on BBB

3 years ago

In summary: Picked up couch from warehouse. One piece was right the other did not match. It will be 6 days until they have the right one to exchange. When I asked if they could send a tuck out to exchange, they said I would have to pay a delivery charge. Was told we could use the other half until we exchange as long as there is no damage, we have cats and dogs so that's not really an option. Was informed it was our fault because we didn't open all items to make sure they did their job correctly. Both times a called I was tal... read more

Clifford C 

on BBB

3 years ago

The sales team was fine. Delivery and customer service afterward were horrible. The delivery team showed up in a Penske truck, so nobody knew they were delivery - the residents thought they were movers, which almost cost me a move-in fee - they blocked in half the building's cars with the truck so they could try to bring things in a door clearly marked "no large deliveries". They refused to move the truck for a resident who was trying to leave until I got there. When they set up the furniture, they left debris everywhere - i... read more

Noorullah 

on BBB

3 years ago

My name is ********************************* phone. Value city furniture delivered damaged dining table and chairs. Emailed and tweeted them two times With pictures of damaged items on March 26 and and April 14 and also spoke with Britney ******** service rep. ** fix or replace our table and chairs scheduled two time First appointment 04.06.22 no show. Second appointment 04.21.22 no show. We spent $3K and it was bad ******** service experience to me and my wife. 

Virginia B. 

on BBB

3 years ago

I like the store. And my Nala grey chase sofa I purchased September 2021 out of the Flint mi store. Also purchased pure promise 5 year warranty. I am a senior citizen living on social security. I have damage to the chase and end cushion. Was told by furniture store that was not a manufacturer default but accidental an covered by pure promise. Pure promise saying it's a material default so it's under m as manufacture warranty. All I need are the 2 slip covers and neither one is holding up to their responsibility. Hoping this ... read more

Josh A 

on BBB

3 years ago

The store on ************* in ********** ** is all about the sale. But afterward, you'll get little to no help from the management. This isn't a salesman problem. It's a product delivery and management problem. I walked around and selected the mattress I wanted. I paid over $900 for everything. When the mattress was delivered it was hard as concrete. I called the store and was told it needed to be "Broken in". This is unacceptable! I was expecting the mattress to feel like the one I laid on in the store. I tried several time... read more

Danielle L 

on BBB

3 years ago

I ordered furniture in February. It was delivered on march 26th. When it arrived the delivery drivers decided to steal the chest that came with the bedroom set and were caught on camera. Value city is refusing to give me the **** of the drivers so criminal charges can be filed or solve this issue. Do not shops with them unless you want your items stolen.