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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I bought a sectional from VALUE City Nov 2021.By April 2022 the stitching on a cushion was splitting. A repair person came out and said I would get a call in 5 days. I called in 5 weeks...got the run around then at 4. 5,7, 9 and 11 months I called Value City and nobody knows what to do but say the store manager will call me and he never does. It's been almost 1 year of not being able to use that cushion so now it's a.different shade of grey. Value City literally just ignored their faulty but expensive couch that I couldn't s... read more
Business response:
Thank you for informing us about your situation. We will continue to support you in your efforts to find a solution. Once we have the information needed we will contact you. if you have any questions please email our email address is bbbcomplaints@americansignature.com
I spend a lot of money of the couches to have a couch with patches on the side and fabric cuts. The piece of wood used to fix couch had oxide nails on it. After the repair, it continue to have a gap. The fabric full of noticeable staples and a horrible patch. The couch pillows have fabric that creates balls on them. I paid for couches that after repairs looks like I took them out of the dumpster and on top the money I spend to have repairs done, just to have horrible looking couches.
Business response:
Hello, We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ************************************We're eager to hear from you. Best regards, Joy
I spend a lot of money of the couches to have a couch with patches on the side and fabric cuts. The piece of wood used to fix couch had oxide nails on it. After the repair, it continue to have a gap. The fabric full of noticeable staples and a horrible patch. The couch pillows have fabric that creates balls on them. I paid for couches that after repairs looks like I took them out of the dumpster and on top the money I spend to have repairs done, just to have horrible looking couches.
Business response:
Hello, We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ************************************We're eager to hear from you. Best regards, Joy
We ordered a blanket from this store waited a week finally called to see if it arrived they said it did we went up to the store the next day to retrieve the package we ordered and paid for just for them to tell us they put our ordered package on the floor where they sold it to someone else that we need to just order it again and wait another week just absurd on the help in which we received as if they did nothing wrong
Business response:
Hi! Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at ***********************************.
We ordered a blanket from this store waited a week finally called to see if it arrived they said it did we went up to the store the next day to retrieve the package we ordered and paid for just for them to tell us they put our ordered package on the floor where they sold it to someone else that we need to just order it again and wait another week just absurd on the help in which we received as if they did nothing wrong
Business response:
Hi! Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at ***********************************.
How is City Furniture in Toledo Ohio on Monroe is horrible horrible furniture store I still have a warranty my furniture is not even a year old and it's all broken down they say that it's my fault it's neglect how can you neglect a couch and a chair are you kidding me you just don't want to fix your merchandise and if I would have read the reviews before I bought from them I would have never done it they have way too many bad reviews
Business response:
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ***********************************. Thank you.
How is City Furniture in Toledo Ohio on Monroe is horrible horrible furniture store I still have a warranty my furniture is not even a year old and it's all broken down they say that it's my fault it's neglect how can you neglect a couch and a chair are you kidding me you just don't want to fix your merchandise and if I would have read the reviews before I bought from them I would have never done it they have way too many bad reviews
Business response:
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ***********************************. Thank you.
I purchased a faulty table and chair set . My marble table was changing colors and even with the top laminate, it could not withstand a small drop of liquid without staining. I purchased a five year warranty when I file my claim it was denied saying that the claim wasn’t reported in enough time, and I specifically mentioned in my claim that I did not know when the damage took place. So when I file my claim, I knew that I purchased my item over 60 days ago and stated that I read my warranty and it says that my product was cov... read more
Business response:
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ***********************************. Thank you.
I purchased a faulty table and chair set . My marble table was changing colors and even with the top laminate, it could not withstand a small drop of liquid without staining. I purchased a five year warranty when I file my claim it was denied saying that the claim wasn’t reported in enough time, and I specifically mentioned in my claim that I did not know when the damage took place. So when I file my claim, I knew that I purchased my item over 60 days ago and stated that I read my warranty and it says that my product was cov... read more
Business response:
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ***********************************. Thank you.
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,111 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 7:00 p.m.
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