American Signature Furniture

Sara W 

on BBB

3 years ago

Don't buy! I would give zero stars if this app would let me. Ordered recliner 9/6/21, pushed 2x to 2/23/22. It's beyond ridiculous how long it's taking me to receive one recliner. I ordered a recliner on 9/6/21 online. The original pick up date was 10/27/21. Two weeks before the pickup date I receive an impersonal voicemail with no explanation that my pick up date had been moved to 1/27/22 -- ALMOST FIVE MONTHS AFTER THE PURCHASE DATE. It was absolutely infuriating receiving all the promo emails from American Signature Furni... read more

Brandon G 

on BBB

3 years ago

I think this place has no sense of business or customer care. I worked with a sales person who was nice but had zero communication. I was to receive an living room set in December and then it was changed to March and no one told me! Then when calling customer care I was treated terribly because I was told no delivery unless I paid an outrageous fee. I originally had means to pick up before and now that chance is gone and was treated like I was the one who made these mistakes. I was told well if you wont pay to just cancel th... read more

Debbie P 

on BBB

3 years ago

I had a bed delivered December 23,2021 The delivery guys broke my light in my hallway, lifted up the bed and put it in the room. When they left there response was sorry about your light, didnt offer to even clean it up! I reported it to value city and the guy in charge of the delivery company called said they would replace my light. Which never happened, Ive reached out numerous times to the help center, there last response was someone would be calling me, which still hasnt happened! Be aware of them, customer service is ter... read more

Octavian D 

on BBB

3 years ago

After I finally received my furniture, one of the arm rests of my loveseat was scratched (leather). After months of attempts (e-mails only), I finally received a call from a person that was willing to come to the house and take a look at the damaged product. The person came in, took pictures, scribbled something down and that was it. Never heard from him again. Still waiting for someone to at least call. Nobody ever contacted me again. It has been almost ONE YEAR since that visit.I also have insurance on that loveseat that e... read more

Courtney R 

on BBB

3 years ago

I have had bad experiences all the way around, Ive been to a store looking to purchase a mattress. We asked for help and waited 20 minutes no help came, we asked the main desk again and waiting another 20 and still nobody came to help, they were all in the front of the store joking and laughing while we left. I tried ordering a split box spring and was told the price and transferred to billing, the sales rep failed to mention the price was per half not a set. My husband and mother in law bought me a very expensive vanity in ... read more

Gina O 

on BBB

3 years ago

i waiting 2 months for a recliner when i got it and picked it up the recliner had 2 left arm cushions to attach. to it. I called to have a right arm and they put me on hold for ********************************************************** on hold again then said they would email a manger. never got a call i called again. no manager and no way to reach my salesman who was out until Saturday. No phone number to reach him they would not take a message and no vm.. Were rude on the phone. the assistant service manager actually told ... read more

T Simmons 

on BBB

3 years ago

Value City furniture has the worst customer service and policies. I ordered a living room set in November, and the set was delayed 3 different times. Value City will get their rudest agent to call and give you a timeframe 24 hrs before the delivery date and then have the same rude individual to call you back 2 hrs later to tell you the furniture cannot be delivered. When you ask for an estimated date they cant give you the information right off hand and they dont call you back in a timely manner to update up you as if they h... read more

Laquana W 

on BBB

3 years ago

I spoke with the manager on duty today. He lacked extreme empathy when I explained to him that I was expecting my couch with all of my parts. When ************ Department arrived with my couch the legs to my Ottoman was missing. After a third follow up call to the Novi location (the store that had my couch) I was advised of the **** week estimated time of delivery from the manufacturer. This is not feasible at all considering I expected their delivery team to have ALL of my parts when it was delivered on 1/8/22. The manager ... read more

Shawn V. 

on BBB

3 years ago

So sad the Value City Furniture store in ****** ******** has the rudest employees!I do not live in the state, came to the state after seeing their furniture online, so me and my husband flew to the city bought a lot of furniture. I should have known from the very first sales person this was not going to be a good experience! The only person that is very nice and respectful is the gentle who handles furniture being fixed! Bu the way our custom couch came in broke! The accounts manager, very rude continue to hang up the phone ... read more