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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
On December 6, I received a wardrobe. The next day, I opened the boxes and found two pieces broken. On December 7, I emailed regarding this situation, and I am still waiting for something to be done since that time. I gave them all the details they asked for and all the pictures. I emailed tons of emails and called a lot of times - no one doesn't care. All the time, they said they needed to reach out to the vendor to check what they could do. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the w... read more
On December 6, I received a wardrobe. The next day, I opened the boxes and found two pieces broken. On December 7, I emailed regarding this situation, and I am still waiting for something to be done since that time. I gave them all the details they asked for and all the pictures. I emailed tons of emails and called a lot of times - no one doesn't care. All the time, they said they needed to reach out to the vendor to check what they could do. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the w... read more
Business response:
Hi, we are sorry to hear about your recent experience and would like to investigate this matter further. To assist us in this process, could you please send an email to us at bbbcomplaints@americansignature.com and include your name and phone number associated with the order in question? We appreciate your cooperation and hope to resolve this issue as soon as possible. Thank you for bringing this to our attention. Best regards, Micole
I purchased a bedroom set in late September. Signed up and paid for delivery (it will be delivered Oct. 5th). I did not know at the time delivery to where I lived is only on every other Wednesdays- this was not told to me in detail). Upon many delays and reschedules and countless calls to the store and to the company office in Philadelphia, I finally had my bedroom set delivered a few months later- but without the end table- it will be delivered Nov. 9 (here we go again). Then I got the email/text saying it was postponed unt... read more
I purchased a bedroom set in late September. Signed up and paid for delivery (it will be delivered Oct. 5th). I did not know at the time delivery to where I lived is only on every other Wednesdays- this was not told to me in detail). Upon many delays and reschedules and countless calls to the store and to the company office in Philadelphia, I finally had my bedroom set delivered a few months later- but without the end table- it will be delivered Nov. 9 (here we go again). Then I got the email/text saying it was postponed unt... read more
Business response:
Hi, we apologize for any inconvenience you may have experienced and would like to investigate this matter further. To assist us in this process, please send an email to bbbcomplaints@americansignature.com and include the name and phone number associated with your account. We will do our best to assist you in resolving any issues you may be facing. Thank you for your understanding and patience
horrible buisiness. they do not care about customers. twice they delivered damaged furniture. kept giving me the run around picking up furniture so i could get money back. keeping it short as there is too much to type. never do business with these people. are dishonest when telling you about pickup dates to keep you from getting money back. horrible company. should be out of business
Business response:
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at bbbcomplaints@americansignature.com. Thank you.
horrible buisiness. they do not care about customers. twice they delivered damaged furniture. kept giving me the run around picking up furniture so i could get money back. keeping it short as there is too much to type. never do business with these people. are dishonest when telling you about pickup dates to keep you from getting money back. horrible company. should be out of business
I purchased a sleeper sofa with a chaise from American Signature/Value City at the Sand Lake Orlando location and paid for a extended warranty service. On 07/28/2022 I opened a claim at ***********************and they contacted me 4 months later, because AS requested WS on 11/02/2022 directly to follow up my claim. AS said my sofa was discontinued, it would be difficult to repair, since they would not be able to send the parts to the warranty company and on those cases they will need to issue a store credit. On 11/11/2022, t... read more
I purchased a sleeper sofa with a chaise from American Signature/Value City at the Sand Lake Orlando location and paid for a extended warranty service. On 07/28/2022 I opened a claim at ***********************and they contacted me 4 months later, because AS requested WS on 11/02/2022 directly to follow up my claim. AS said my sofa was discontinued, it would be difficult to repair, since they would not be able to send the parts to the warranty company and on those cases they will need to issue a store credit. On 11/11/2022, t... read more
Business response:
Thank you for sharing your feedback with us. We apologize that your experience with us was not positive, and we will ensure to communicate your feedback to our team.
Almost 3 years ago, I bought purchased living room furniture from value city in Columbia South Carolina. And shortly after I would say within four months, the cushions for the ends of each couch and the back cushion for the chair started collapsing. I called Value City and they were supposed to order me new cushions, but the only thing they sent me was the casings for the cushions and said that they don’t they don’t send cushions that are filled, this took a year for them to give me the first cushions and casing that they ha... read more
Business response:
We are sorry to hear that we did not meet the level of service that we aim to provide, and we appreciate you sharing your experience with us. Your feedback has been noted, and we will make sure to inform our team.
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,111 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 7:00 p.m.
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