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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Value city is the worst company I have ever had to deal with. I bought a couch that started ripping due to what has to be defective material. Called and tried to get help a number of times. New cushions that tore as well. Obvious defect in material. Got to the point where they threw the one yr warranty in our faces. They are now not returning our calls or addressing anything to help the customer. Waste of money, terrible customer service and they will never grt my business again. I would love to talk with someone that is rea... read more
If there was a zero star option, that is what I would give this company. Do not shop here. I purchased a piece of furniture and was told that I could return it within 7 days, however I was not informed that there would be a 15% restocking fee. I was charged over $500 in fees to return my furniture. Not sure if VCF is aware, but I can purchase furniture from almost any online retailer such as Article, ******, Love Sac and return my items without incurring such predatory fees. Take your money elsewhere and do not allow this co... read more
Value city is the worst company I have ever had to deal with. I bought a couch that started ripping due to what has to be defective material. Called and tried to get help a number of times. New cushions that tore as well. Obvious defect in material. Got to the point where they threw the one yr warranty in our faces. They are now not returning our calls or addressing anything to help the customer. Waste of money, terrible customer service and they will never grt my business again. I would love to talk with someone that is rea... read more
This company and its employees are committing fraudulent charges. I purchased a $741 recliner that I needed to take home the same day due to a family members medical necessities. During checkout, they had a problem with their system and it did not print out my receipt. They assumed the transaction did not go through although it showed as pending in my credit card right away.I was told I needed to run another credit card. Since I was in desperate need to take this recliner the same day, they ran the other card which printed o... read more
This company and its employees are committing fraudulent charges. I purchased a $741 recliner that I needed to take home the same day due to a family members medical necessities. During checkout, they had a problem with their system and it did not print out my receipt. They assumed the transaction did not go through although it showed as pending in my credit card right away.I was told I needed to run another credit card. Since I was in desperate need to take this recliner the same day, they ran the other card which printed o... read more
Business response:
Thank you for informing us about your situation. We will continue to support you in your efforts to find a solution. If you still need assistance, please reach out to us. Our email address is bbbcomplaints@americansignature.com.
DO NOT BUY FROM VALUE . I ordered a couch august 18 . ONLY because there was an estimated delivery date of sep 15,2022 . Here we are almost november and no signs of my couch all they keep telling me is that they will keep me updated . When asked for my money back please keep in mind they will try to give you store credit !!!!! You will be back to square one on waiting and waiting on inventory they dont actually have . But still keep your money this is mo different than robbing someone . Theres way better furniture stores our... read more
The couch they sold me is under 2 years old. When you sit on the right side you feel like you are going to the floor. The left side was replaced less then 6 months ago, and the arm of the ****** is all rippled. When they replaced the left side, they told me it would be 2 weeks, when they did not get back with me, I called after a month. They told me they could not get part and it was bringing replaced. It took them 2 months to replace and did not call me with a date they just set one up. The did not even call me with the dat... read more
The couch they sold me is under 2 years old. When you sit on the right side you feel like you are going to the floor. The left side was replaced less then 6 months ago, and the arm of the ****** is all rippled. When they replaced the left side, they told me it would be 2 weeks, when they did not get back with me, I called after a month. They told me they could not get part and it was bringing replaced. It took them 2 months to replace and did not call me with a date they just set one up. The did not even call me with the dat... read more
Save your money and shop elsewhere!!!!!! Horrible customer service. They gave me broken/defective furniture then blamed me and the moving company, they suggested to me!! I couldn't sit on my furniture for 3 weeks until they sent another 3rd party company to fix it. This company is horribly run. The staff is rude, including corporate. I don't know how they're still in business. They don't offer delivery. They don't offer maintenance, only excuses and blame.
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,111 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 7:00 p.m.
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