American Signature Furniture

Dawn K 

on BBB

3 years ago

I purchased an item and received it on October 14, on October 17 I contacted customer service to return the item. CS asked for additional information on October 18 which I provided on the same day. I didnt hear from them so I called on the October 21 they said it was too late to return the item because I had gone past the 7 day return policy. The return process was started 2 days after receiving the item and the my follow up phone call was on the 7 day. After speaking to serval people I am now being told that Im item I purch... read more

Renata S. 

on BBB

3 years ago

Poor customer service and general manager is condescending with a smile and friendly voice . Bought a **************** mattress and after 6 wks the mattress dipped in center severely . Tech came out to evaluate to see if we are eligible for a replacement and stated its the worst hes seen . Went back to the store for refund was denied . ** said he can exchange only . We picked another brand less expensive because we didnt trust the **************** brand again. ** wouldnt give a refund for the less expensive model instead gav... read more

Amit T 

on BBB

3 years ago

Bought a sectional sofa from Value City Furniture, ******, **. Middle piece connected perfectly on one side and has a huge gap on the other side. Complained about it and company has sent a technician. Technician agreed that yes it is a problem, there is a gap but he said I can not do anything about it. It is a manufacturing problem and told that company will call me. I waited for more than a week, no one called. Finally I called and a customer service agent answered. He said he will call me back after researching. He called ... read more

Craig B 

on BBB

3 years ago

We ordered a new bedroom suit but did not like the top mattress. I called the company the next day to request an exchange. Even though the mattress was not used, they said we did not qualify for a return because we did not purchase insurance when we bought the bedroom suit which was over $3,000.I will never shop there again and am warning others about Value City Furniture's (aka VCF) terrible policies and customer service. 

Esskreka P 

on BBB

3 years ago

I bought a bed from there, the bed was fragile so I called to see how I return it. The store on Maple Rd said I have to call the ***** number. When I spoke to them they said to call the store. So after getting the run around for over the 7 day return policy I got stuck with the bed. Now the bed is broken and this was in august. I called to get a refund and I got nowhere. So they said an earlier delivery for October 12th instead of Novemeber. Yet again I have a delay until December 23. I am disgusted because I spent my money ... read more

Sharla W 

on BBB

3 years ago

I am incredibly regretful that we chose to purchase our furniture from Value City. We ordered and paid cash for our living room furniture in April and had to wait until September for delivery. That part was ok considering we had a special request. Our furniture was finally delivered, however only 3 out of 4 pieces were delivered. I contacted the store immediately and was given the run-around. We were never able to speak with a manager to express our concerns. We had to call several times to even speak with a person to get an... read more

Bill T 

on BBB

3 years ago

DO NOT BUY HERE....I bought a reclining couch and reclining loveseat combo a few years back. My first big furniture purchase. Value City, ******** ****. The set was called the ************ was supposed to be bonded leather. It was not bonded leather. The armrests and backs just started peeling away a few months in, exposing the foam underneath. Turns out the covering is no thicker than a bread bag. I am not even in this room everyday ! Absolute garbage. I got scammed big time. I had to throw each piece away in less than 2 ye... read more

Erin B 

on BBB

3 years ago

I ordered a couch from VCF on 05/01/21 with a delivery date of 08/05/21. I was moving at the beginning of June and although I was disheartened having to wait for two months to get the couch, I figured that wasnt so bad considering the horror stories I had heard from friends having to wait more than that. Three months to by and its August 4th and I have yet to hear a single thing about this couch that I was told would be ready for delivery the next day. I tried to call the delivery location but it informed me it was closed fo... read more

Shirley D 

on BBB

3 years ago

I purchase a sleep bed from Value City, the sales person seem to be in outer space. He said he under charge me and I owe him $10 after he had use by credit card for another amount. Today the delivery persons came in with my bed. He was annoyed that according to him, there was not sufficient space for him to put up the bed due to a mattress for the bed was in his way. He order me, a 78 year old woman to remove the mattress and then said, what in h*** is wrong with you, didnt you hear what in ****, I said. I could not believe,... read more