This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Absolutely AWFUL customer service. I was so excited to get my couch now I wish I could just cancel my order. I wish I would’ve never supported this company to begin with!! Would never recommend this business to ANYONE.
Absolutely AWFUL customer service. I was so excited to get my couch now I wish I could just cancel my order. I wish I would’ve never supported this company to begin with!! Would never recommend this business to ANYONE.
Arnez Lloyd (manager store 059) was more than amazing today!! He went above and beyond to assist me with my issue. He was very polite, friendly and professional. He was more than willing to help resolve my issue. Thanks Arnez, you are the best. This was one of the most pleasant interactions that I have had in a very long time!
Arnez Lloyd (manager store 059) was more than amazing today!! He went above and beyond to assist me with my issue. He was very polite, friendly and professional. He was more than willing to help resolve my issue. Thanks Arnez, you are the best. This was one of the most pleasant interactions that I have had in a very long time!
Business response:
Hi! Thank you for taking the time to provide us with your feedback. We are happy to hear that we did meet the level of service that we aim to provide.
Ordered our sectional February 2022. Sectional delivered July 2022, it was delivered with a broken piece, an ottoman with a mark on it, and casters that fall off. After a MONTH of phone calls, and one failed attempt of them fixing the broken piece, they finally agree to order a new piece. We wait until this week, the new piece supposedly comes in. I cancel my morning plans, stay home, and await delivery, after calling store and confirming that my new piece would be on the truck. Truck shows up, no new piece on it. Call VCF, ... read more
Business response:
Thank you for sharing your feedback with us. We apologize that your experience with us was not positive, and we will ensure to communicate your feedback to our team.
Ordered our sectional February 2022. Sectional delivered July 2022, it was delivered with a broken piece, an ottoman with a mark on it, and casters that fall off. After a MONTH of phone calls, and one failed attempt of them fixing the broken piece, they finally agree to order a new piece. We wait until this week, the new piece supposedly comes in. I cancel my morning plans, stay home, and await delivery, after calling store and confirming that my new piece would be on the truck. Truck shows up, no new piece on it. Call VCF, ... read more
Is zero stars an option? I truly wish I would have listened to the warnings about this company. We purchased furniture on Nov. 22nd with everything short of a guaranteed delivery date of Dec. 14th. I received a delivery confirmation via email and two phone calls confirming the date and time. The DAY BEFORE the furniture was set to be delivered I got a call saying the items actually weren't in stock and MAY be by Dec. 28th. What type of company tells you that the items you are purchasing are in stock, confirms delivery, but t... read more
Business response:
Hello , we're sorry to hear that your item is delayed and would like to help. Please send us an email at bbbcomplaints@americansignature.com so that we can address your concerns. Thank you.
We bought our living room furniture from Stan from the West Mifflin store, in Pittsburgh Pa. Stan gave us very good service. He answered all our questions and was there all the way through the delivery process. We would buy from him again. Thank you so much for the beautiful living room set. Thank you for being so kind and helpful.
We bought our living room furniture from Stan from the West Mifflin store, in Pittsburgh Pa. Stan gave us very good service. He answered all our questions and was there all the way through the delivery process. We would buy from him again. Thank you so much for the beautiful living room set. Thank you for being so kind and helpful.
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,111 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com