American Signature Furniture

yoniel b. 

on BBB

2 years ago

We contacted customer service to come out and look at our mattress that is under warranty. The tech came out and apparently wrote on the report that the mattress was stained. Our mattress is dark grey and the mattress has a mattress cover purchased from the store and there are no stains on either product. We contacted customer service once more and asked for another rep to come out. They sent out the same rep who stated that he never wrote that on his report. The rep does not speak English yet magically his report is in Engl... read more

yoniel b. 

on BBB

2 years ago

We contacted customer service to come out and look at our mattress that is under warranty. The tech came out and apparently wrote on the report that the mattress was stained. Our mattress is dark grey and the mattress has a mattress cover purchased from the store and there are no stains on either product. We contacted customer service once more and asked for another rep to come out. They sent out the same rep who stated that he never wrote that on his report. The rep does not speak English yet magically his report is in Engl... read more

Makayla I. 

on BBB

2 years ago

I ordered what was supposed to be a brand new sectional couch. When we brought the couch home and opened it we could tell there were many problems with each piece of furniture. We could see worn edges through the bag, repaired areas on every piece, tags all ripped off, legs hanging off the side, and many more issues. When you pay close to $2,000 for a couch you expect a new product that will last a long time. Upon calling the store the customer service agent told us we would have to bring the couch back and have them service... read more

Makayla I. 

on BBB

2 years ago

I ordered what was supposed to be a brand new sectional couch. When we brought the couch home and opened it we could tell there were many problems with each piece of furniture. We could see worn edges through the bag, repaired areas on every piece, tags all ripped off, legs hanging off the side, and many more issues. When you pay close to $2,000 for a couch you expect a new product that will last a long time. Upon calling the store the customer service agent told us we would have to bring the couch back and have them service... read more

Sarab J 

on BBB

3 years ago

Horrible furniture store, bad customer service, bad deliveries. I purchased my power recliner sofa from the ***** store and it was delivered from the Novi store, the delivery people dragged the power recliner in the truck to get it down, never thinking that this my damage the sofa, the dust liner was ripped, the scratched the back of one of recliner seat, the power cord was never delivered, I purchased this sofa on 11/9, the first delivery was scheduled for 11/16 after 3 confirmation, I was called to let me know that the sof... read more

Sarab J 

on BBB

3 years ago

Horrible furniture store, bad customer service, bad deliveries. I purchased my power recliner sofa from the ***** store and it was delivered from the Novi store, the delivery people dragged the power recliner in the truck to get it down, never thinking that this my damage the sofa, the dust liner was ripped, the scratched the back of one of recliner seat, the power cord was never delivered, I purchased this sofa on 11/9, the first delivery was scheduled for 11/16 after 3 confirmation, I was called to let me know that the sof... read more

Jessica B 

on BBB

3 years ago

I give zero stars, DO NOT, I REPEAT DO NOT BUY ANY FURNITURE FROM THIS STORE. They absolutely have no idea what they are doing. I ordered a new bed frame and mattress back in September and was told it would be delivered November 5th. 2 days before delivery I get a confirmation call and they list off all of my items and say it will be delivered. Delivery guys show up Saturday with no mattress and the hardware and legs to bed were missing. I called and was told there was a "glitch" in the system and it didnt show my mattress w... read more

Jessica B 

on BBB

3 years ago

I give zero stars, DO NOT, I REPEAT DO NOT BUY ANY FURNITURE FROM THIS STORE. They absolutely have no idea what they are doing. I ordered a new bed frame and mattress back in September and was told it would be delivered November 5th. 2 days before delivery I get a confirmation call and they list off all of my items and say it will be delivered. Delivery guys show up Saturday with no mattress and the hardware and legs to bed were missing. I called and was told there was a "glitch" in the system and it didnt show my mattress w... read more

Lisa C 

on BBB

3 years ago

If there was a zero star option, that is what I would give this company. Do not shop here. I purchased a piece of furniture and was told that I could return it within 7 days, however I was not informed that there would be a 15% restocking fee. I was charged over $500 in fees to return my furniture. Not sure if VCF is aware, but I can purchase furniture from almost any online retailer such as Article, ******, Love Sac and return my items without incurring such predatory fees. Take your money elsewhere and do not allow this co... read more