American Signature Furniture

Fran W. 

on BBB

3 years ago

I purchased a marble table with chairs on March 2022. Value City stated the table and chairs would be delivered in May 2022. Then they called to pushed the delivery date to ***** then they called to push it back August 28, because there wasn't a driver, they called and said August 31. Value City called with their very disrespectful staff, stating it would be September 6, no table or chairs. I called them to see what time they would be delivering the table on the 6. They pushed the date back to the end of September. I asked t... read more

Sarah C 

on BBB

3 years ago

I bought a ***********************. I also bought a ********** dining room table and chairs. The table has a huge crack. The couch is so flat you cant sit on it. These items are never used because of my traveling lifestyle. Waste of money! 

Taylor H 

on BBB

3 years ago

Horrible with informational. No one seems to know anything you ask them on the phone. Constantly being transferred to person to person and being on hold forever on the phone. Have been hung up on more then once. Do not recommend 

Taylor H 

on BBB

3 years ago

Horrible with informational. No one seems to know anything you ask them on the phone. Constantly being transferred to person to person and being on hold forever on the phone. Have been hung up on more then once. Do not recommend 

Frank B 

on BBB

3 years ago

We ordered a white leather couch/chaise and swivel rocker recliner. When the furniture was delivered, ( @ 2 weeks ago) the recliner/ rocker was perfect. The sectional/chaise had 3 factory stains on 3 different cushions in the leather (which was all wrapped from the factory). We told the delivery crew to take pictures , report it to their dispatcher and the store and that we too were taking pictures and going immediately to the store. Upon arrival, the store already had the pictures and knew if the incident. A new entire sect... read more

Trent J 

on BBB

3 years ago

My wife and I purchased a bedroom set with a supposedly real leather sleight bed from Value City in ******* for over 5k in November of 2015, right after closing on our new home. They also sold me a 5yr junk warranty, Pure Promise, which was a total SCAM. Well 2.5 years into the purchase we notice like small pieces of leather was peeling off, but we didnt make a big deal, because the mattress was covering it. Then the following year it started getting worse, so we call Pure Promise to see what our options were, well they clai... read more

Trent J 

on BBB

3 years ago

My wife and I purchased a bedroom set with a supposedly real leather sleight bed from Value City in ******* for over 5k in November of 2015, right after closing on our new home. They also sold me a 5yr junk warranty, Pure Promise, which was a total SCAM. Well 2.5 years into the purchase we notice like small pieces of leather was peeling off, but we didnt make a big deal, because the mattress was covering it. Then the following year it started getting worse, so we call Pure Promise to see what our options were, well they clai... read more

Yvita R 

on BBB

3 years ago

I purchased a couch and love seat with insurance, before a year they had to come out and fix my back cushion. Today I called with the same problem and now with the insurance I purchased due to to poor assembly UNITERS said they don't cover this condition B/S people don't waste your money purchasing any insurance with UNITERS better yet don't purchase any furniture from VCF because there not manufacturing the furniture as they should. The amount of money you pay, you should just purchase a DIY and revamp at this point sad... 

Yvita R 

on BBB

3 years ago

I purchased a couch and love seat with insurance, before a year they had to come out and fix my back cushion. Today I called with the same problem and now with the insurance I purchased due to to poor assembly UNITERS said they don't cover this condition B/S people don't waste your money purchasing any insurance with UNITERS better yet don't purchase any furniture from VCF because there not manufacturing the furniture as they should. The amount of money you pay, you should just purchase a DIY and revamp at this point sad...