American Signature Furniture

Callie F 

on BBB

4 years ago

Alpharetta GA Location....Buying experience was fine. Ann C***** was very knowledgeable and helpful. We were so excited for our new bedroom set. However the only positive experience we had was with Ann. We ordered our furniture 4/10/21 and was told it would be delivered 6/8/21. We were willing to wait because we loved the set we found. 2 weeks prior to delivery we were told our mattress would be delayed until 7/13/21 but the rest would be there 6/8/22 as initially told to us. We cancelled the mattress and ordered through Mat... read more

Tajana K 

on BBB

4 years ago

They made me wait months to receive my furniture. I called multiple times to confirm that my furniture would be delivered on a certain day and it was not. I asked to speak with the manager and she was incredibly rude and laughed!!!! I have e-mails and text messages saying my furniture will be delivered and nobody ever showed up, they are now giving me another date when the furniture will show but will it? Who knows!! The absolute disregard for customer service is insane. DO NOT SPEND YOUR MONEY HERE 

Gerald F 

on BBB

4 years ago

Be very careful buying furniture from Value City Furniture. I purchased a couch from them and in less than a year it felt like it had a broken spring. I purchased the Insurance from Warranty Service. I filed a claim and they had a technician come out to look at the couch. He said it had spring damage and would have to be replaced. I was notified that it was eligible for a cash payment or a replacement. I opted to get a replacement. Big mistake. They contacted the store so they could order the replacement. They said it could ... read more

Terry M. 

on BBB

4 years ago

I have ordered furniture on 2/14 2021 I received faulty furniture and have been lied to about the replacement switch multiple times. I even took a vacation day waiting for the repair man to arrive. I was told he was in route in one call, then after hours I called back. When I spoke to the service center again I was told the repair man was 2.5 hours away working on another customer. My last piece of furniture was delayed 5 months and I’m still waiting on it!!. Do not buy from this place!!. Im really thinking about returning a... read more

Rachel K 

on BBB

4 years ago

Have been trying to get my sectional and ottoman that I paid $1600 for delivered for 3 months now. Screwed up delivery and communication so much that I feel like I will never receive my furniture, nor will I get my money back. Rude client customer service staff who do not care about anything. Do not ever order from them. Will never purchase a single item from them again. 

Francisco 

on BBB

4 years ago

My parents brought a matters and was a bad quality matters, after like two months that we make several call and visit and the Schaumburg IL store they sent a inspector at home he verify that the matters was bad. They said that the delivery was on Jun 13/2021. And now every week I received one call from them and gave me different delivery dates Jun 13/2021, Jun 15/2021, Jun 19/2021, Jun 25/2021 and now Jul 20/2021. Also on Jun/19/2021 they arrived at my parents house to pick up the bad matters with out living the new matters.... read more

Sarah Fern S 

on BBB

4 years ago

Very frustrated and belittled by the manager at value city on Old Clairton Rd in Pittsburgh Pa. After purchasing two items in March to be delivered on June 22nd, I was told that the items would NOT be delivered and that I was not charged for delivery. The manager went on to say that he had to use all of his trucks and other store locations and items would not be available until July 9. Nobody called me to tell me that this was the case. And nobody refunded the $159 on my credit card that was paying for the delivery service. ... read more

Diedra H. 

on BBB

4 years ago

I am beyond disappointed in the customer service of VCF. My husband and i ordered a full bedroom set on 2/13/2021. It was scheduled to deliver on 5/17/2021. In April we went in to add some items to the order so it would all get delivered at the same time. One of the items was a display item they no longer carried or sold. Our sales guy was out for the day. They were supposed to have him put a SKU number on the item and he was to call us the next day when he came in to complete the adding of items we wanted. I never received ... read more

Toni s 

on BBB

4 years ago

CF…VALUE CITY FURNITURE Now that I have my money back let me share some trifling stuff with yall. I walked into Value City to purchase just a bed, bench to match, and a lamp…cash no payments no nothing, cash let me mention how I was offered financing which gets you locked into payments until they get the furniture which I never would find with them. In the pass I purchased two rooms of furniture with no issues, well my delivery date was for this past weekend June 19, 2021. Now mind you about a week ago he called to tell me t... read more