American Signature Furniture

Kristine G 

on BBB

3 years ago

We purchased some furniture dinner room table and hutch, and a sectional couch. We were told it was all in stock. They delivered our dinning room and sectional. The dinning room table had missing parts and the only brought out half of our sectional to where it was not functional. We called snd they said they didnt not have it in stock after we were told they had all of it in stock. Two weeks later they bring us out a homemade piece for our dinning room table. Cut a board and panted it. We told them this was not acceptable, s... read more

Kristine G 

on BBB

3 years ago

We purchased some furniture dinner room table and hutch, and a sectional couch. We were told it was all in stock. They delivered our dinning room and sectional. The dinning room table had missing parts and the only brought out half of our sectional to where it was not functional. We called snd they said they didnt not have it in stock after we were told they had all of it in stock. Two weeks later they bring us out a homemade piece for our dinning room table. Cut a board and panted it. We told them this was not acceptable, s... read more

Denise C 

on BBB

3 years ago

My experience with Value City has been terrible. I Purchase a Couch on 7/28/2022 The couch was delivered with two big holes in the couch at the bottom corners, the fabric was torn. The couch was also it appears smashed with other furniture placed on top of it, the cushions on the top were all smashed down about 3 inches and wrinkled. I was very unhappy that I waited for this couch , paid you in full, and you team never bothered to inspect your merchandise. I asked your delivery team to please take the couch back with them, t... read more

Denise C 

on BBB

3 years ago

My experience with Value City has been terrible. I Purchase a Couch on 7/28/2022 The couch was delivered with two big holes in the couch at the bottom corners, the fabric was torn. The couch was also it appears smashed with other furniture placed on top of it, the cushions on the top were all smashed down about 3 inches and wrinkled. I was very unhappy that I waited for this couch , paid you in full, and you team never bothered to inspect your merchandise. I asked your delivery team to please take the couch back with them, t... read more

Verna B 

on BBB

3 years ago

I purchased a leather sofa m, chair and Bluetooth fireplace in October of 2021. I received the sofa in December, the chair in February. The delivery in February was a nightmare, I work early mornings and as for a delivery after noon. The delivery policy is take it when we can get it to you or dont get it at all. Its August and I just got a call where I was not given any options, I spent 5k and I was treated like I spent $5. I will never ever buy a cotton ball from value city furniture. 

Verna B 

on BBB

3 years ago

I purchased a leather sofa m, chair and Bluetooth fireplace in October of 2021. I received the sofa in December, the chair in February. The delivery in February was a nightmare, I work early mornings and as for a delivery after noon. The delivery policy is take it when we can get it to you or dont get it at all. Its August and I just got a call where I was not given any options, I spent 5k and I was treated like I spent $5. I will never ever buy a cotton ball from value city furniture. 

Czar V. 

on BBB

3 years ago

I bought a king *** with mechanical features its a sale products but they sold me the warranty for 5 years pure promise warranty is on adjustable base that is not working and now I get different its covered its not covered by Nilica & then **************************** its hard to deal with this people ,whether you buy a sale items but you sold the warranty its covered ,they dont offered to repair or replace or give back my money 

Czar V. 

on BBB

3 years ago

I bought a king *** with mechanical features its a sale products but they sold me the warranty for 5 years pure promise warranty is on adjustable base that is not working and now I get different its covered its not covered by Nilica & then **************************** its hard to deal with this people ,whether you buy a sale items but you sold the warranty its covered ,they dont offered to repair or replace or give back my money 

Trisha B 

on BBB

3 years ago

ABSOLUTELY DISGUSTING SERVICE. Bought and had a couch delivered on April 18th. It broke within a month. They sent someone to fix it. Its broken again. They said they were replacing the whole couch. THEY SENT 1 PIECE OF IT. I said i wanted a refund because this is ridiculous at this point. They said after 7 days there are no refunds. They gave me $200 back on a $2300 sectional for compensation and said they were replacing the other 2 pieces. Today only 1 other piece was delivered. Im currently on the phone being repeatedly pu... read more