American Signature Furniture

Amber s 

on BBB

3 years ago

To be quite honest, I wouldnt even give them a full star. A part on my recliner broke and it has taken over two years and I still havent received the replacement. The employees are hit or miss on their customer service. One employee suggested I put my broken corner piece in the basement to use. The very thought is tacky and a poor way of handling the situation. If a piece is broken and I fixable the company should do whatever it takes to get the furniture piece fixed within a timely manner. Upon my last call, I was told that... read more

Amber s 

on BBB

3 years ago

To be quite honest, I wouldnt even give them a full star. A part on my recliner broke and it has taken over two years and I still havent received the replacement. The employees are hit or miss on their customer service. One employee suggested I put my broken corner piece in the basement to use. The very thought is tacky and a poor way of handling the situation. If a piece is broken and I fixable the company should do whatever it takes to get the furniture piece fixed within a timely manner. Upon my last call, I was told that... read more

Lori F. 

on BBB

3 years ago

I purchased a sectional reclining loveseat from Value city Furniture in July 2022. It is now September 16th and it was delivered yesterday and it was sent with two of the same recliners for the same side of the sectional. I called the store and the Manager was supposed to call me back and never did. I made repeated attempts to resolve the situation and they are not working with me to resolve the issue. I have 2/3 of a piece of furniture and they are now saying i have to wait another 7 weeks for the other recliner to arrive. ... read more

Lori F. 

on BBB

3 years ago

I purchased a sectional reclining loveseat from Value city Furniture in July 2022. It is now September 16th and it was delivered yesterday and it was sent with two of the same recliners for the same side of the sectional. I called the store and the Manager was supposed to call me back and never did. I made repeated attempts to resolve the situation and they are not working with me to resolve the issue. I have 2/3 of a piece of furniture and they are now saying i have to wait another 7 weeks for the other recliner to arrive. ... read more

Jagdeep S 

on BBB

3 years ago

So we purchased a sectional at store and after waiting 2 -3 months two pieces came defective with colour difference store agree to replace the defective piece and after waiting 3 months they send new piece with more defects both 2 replacement pieces is not even match with its own colour ,now store refused to change the defective piece they said its minor difference not a good customer service after waiting so long and spending almost $7500 ,this is what we get from the value city furniture, before buying they talked very nic... read more

Dom 

on BBB

3 years ago

I purchased a bed set on Memorial Day weekend. I also purchased their delivery package where they deliver it and have professionals set everything up. During delivery, they were throwing items off their truck into my drive way (first red flag). Then they get to the installation portion. I watched this professional break the frame rail bracket then said its okay. I called the distribution center and told them I was unhappy and requested a new one. The last time I called they said oh you need to call the store manager if youre... read more

Jagdeep S 

on BBB

3 years ago

So we purchased a sectional at store and after waiting 2 -3 months two pieces came defective with colour difference store agree to replace the defective piece and after waiting 3 months they send new piece with more defects both 2 replacement pieces is not even match with its own colour ,now store refused to change the defective piece they said its minor difference not a good customer service after waiting so long and spending almost $7500 ,this is what we get from the value city furniture, before buying they talked very nic... read more

Michelle G 

on BBB

3 years ago

Will never buy anything again from this store. The worst customer service, 0 support once product is sold. I bought adjustable base for bed, the setup people gave no demo on how it worked and when I called store for help, no support and placed on hold for a very long time. 

Michelle G 

on BBB

3 years ago

Will never buy anything again from this store. The worst customer service, 0 support once product is sold. I bought adjustable base for bed, the setup people gave no demo on how it worked and when I called store for help, no support and placed on hold for a very long time.