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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
If I could have given 0 stars, I would have. We purchased two sofas at the end of 2021 and we purchased the 5 year warranty. Well, one of our sofas are damaged so we called in to file a claim. We were told to take pictures and send them in so we did. We received a call asking to "video chat'' so they could see the extent of the damage rather than sending a representative out to verify the damage. After many calls back and forth, Value City decided to replace the sofa and told us that they would be in touch to iron out the de... read more
Business response:
We appreciate you bringing this matter to our attention, _. We would like to investigate it further. To assist us in this process, could you kindly send an email to us atbbbcomplaints@americansignature.com and provide your name and phone number for that order? Thank you for your cooperation. Best regards, Micole
purchased two sofas from value city in Virginia Beach in 2018. We have since come across some issues with the structure of the sofa (broken wood in the seating structure, and the reclining handle breaking) as well as the leather started to peel and tear. When we purchased the sofas, we also purchased their extended warranty(Uniters) that was good for 5 years. we have since made several claims for the sofas for the issues we've had and we continued to get denied. Ive read the policy through and through and based on our claims... read more
This company is just awful. I bought a sofa with them in 2019 and bought a 5-year warranty with it thinking it would make my life easier if anything happens to the sofa I can go through the warranty. Three years later, a section of the sofa broke and I contacted VCF and was directed to use their third-party warranty company. No problem, I went through all the hoops and filed a claim with the warranty company which later was approved and a replacement part was authorized. Here is where the problem came: I was supposed to be c... read more
purchased two sofas from value city in Virginia Beach in 2018. We have since come across some issues with the structure of the sofa (broken wood in the seating structure, and the reclining handle breaking) as well as the leather started to peel and tear. When we purchased the sofas, we also purchased their extended warranty(Uniters) that was good for 5 years. we have since made several claims for the sofas for the issues we've had and we continued to get denied. Ive read the policy through and through and based on our claims... read more
Business response:
We are sorry to hear that we did not meet the level of service that we aim to provide, and we appreciate you sharing your experience with us. Your feedback has been noted, and we will make sure to inform our team.
This company is just awful. I bought a sofa with them in 2019 and bought a 5-year warranty with it thinking it would make my life easier if anything happens to the sofa I can go through the warranty. Three years later, a section of the sofa broke and I contacted VCF and was directed to use their third-party warranty company. No problem, I went through all the hoops and filed a claim with the warranty company which later was approved and a replacement part was authorized. Here is where the problem came: I was supposed to be c... read more
Business response:
Hi, Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at bbbcomplaints@americansignature.com. – Micole
I love the furniture but their customer service is awful Anna M*********** was not friendly at all she needs to find another job !
Business response:
Hi --- Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at bbbcomplaints@americansignature.com.
I love the furniture but their customer service is awful Anna M*********** was not friendly at all she needs to find another job !
This company deserves zero stars, however, it makes me choose at least one. I had a similar experience to Dixie M. Bought a bedroom set with delivery and set up in August 2022. Today is February 2, 2023, and I finally got the damaged furniture replaced. Everyone I interacted with from the delivery people to the repair people to the managers at several local locations, was all completely incompetent. No one kept records of any issues we were filing and so each time we contacted someone, we had to start the explanation all ove... read more
This company deserves zero stars, however, it makes me choose at least one. I had a similar experience to Dixie M. Bought a bedroom set with delivery and set up in August 2022. Today is February 2, 2023, and I finally got the damaged furniture replaced. Everyone I interacted with from the delivery people to the repair people to the managers at several local locations, was all completely incompetent. No one kept records of any issues we were filing and so each time we contacted someone, we had to start the explanation all ove... read more
Business response:
Hi --- Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at bbbcomplaints@americansignature.com. Thank you, Joy
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,111 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 7:00 p.m.
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