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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Delivery schedule is ridiculous. I got a phone call 3 times delivery of my furniture being postponed. Then a call the guy told me all 8 of pieces where in. That I will be getting a confirmation. I get a confirmation delivery email for Saturday to come to the store to find out that my furniture getting postponed again.
Business response:
We appreciate you bringing this matter to our attention, _. We would like to investigate it further. To assist us in this process, could you kindly send an email to us ************************************* and provide your name and phone number for that order? Thank you for your cooperation. Best regards,
The combination of the Frederick and Hagerstown Maryland stores have been awful. If I could give a ZERO star, I would. We bought our set of reclining couches in September of 2022. By February of 2023 one of the recliners stopped reclining. Called the store with their promise of fixing any issues, they sent out a contractor, said a part needed to be ordered to fix the problem. It is now the END OF MAY and the part has still not come in and we’ve been stuck with a broken chair. Not one call from the store to update us on the s... read more
Business response:
Hi. We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************? We're eager to hear from you. Best regards,
The combination of the Frederick and Hagerstown Maryland stores have been awful. If I could give a ZERO star, I would. We bought our set of reclining couches in September of 2022. By February of 2023 one of the recliners stopped reclining. Called the store with their promise of fixing any issues, they sent out a contractor, said a part needed to be ordered to fix the problem. It is now the END OF MAY and the part has still not come in and we’ve been stuck with a broken chair. Not one call from the store to update us on the s... read more
Business response:
Hi. We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************? We're eager to hear from you. Best regards,
Veterans worst Experience with Value City with Memorial Day around the corner. Which i shown my Veterans id. Let me start off the day I went to get my furniture. My sales representative and I went around the store and I was satisfied with my store representative. She was very helpful and pleasant to work with. When we review my selection my representative thought the selection will fit in my home because I have a part of the selection already in my home. When the delivery guy came to my home they thought the selection was to... read more
Business response:
Hi. We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************? We're eager to hear from you. Best regards,
Veterans worst Experience with Value City with Memorial Day around the corner. Which i shown my Veterans id. Let me start off the day I went to get my furniture. My sales representative and I went around the store and I was satisfied with my store representative. She was very helpful and pleasant to work with. When we review my selection my representative thought the selection will fit in my home because I have a part of the selection already in my home. When the delivery guy came to my home they thought the selection was to... read more
Business response:
Hi. We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************? We're eager to hear from you. Best regards,
We recently purchased a set of table lamps online from Value City Furniture. When they arrived and we unpacked the lamps we immediately noticed the base of the lamps were different. Additionally, we also realized the lamps were far too big for the purpose we purchased them for. We then called the customer service call center to report the defect and to see if we could either obtain a refund or do an even exchange to purchase lamps without any defects and that were the appropriate size. The customer rep informed us that becau... read more
Business response:
Hi! Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at ***********************************.
We recently purchased a set of table lamps online from Value City Furniture. When they arrived and we unpacked the lamps we immediately noticed the base of the lamps were different. Additionally, we also realized the lamps were far too big for the purpose we purchased them for. We then called the customer service call center to report the defect and to see if we could either obtain a refund or do an even exchange to purchase lamps without any defects and that were the appropriate size. The customer rep informed us that becau... read more
Business response:
Hi! Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at ***********************************.
This is the worst company I've ever been to. They cannot get your order right. When it shows up to your address it's going to be either broke or it's going to be all wrong. Then if you want it fixed. It will take 3 months to get the part, then add another 3 months to get a repairman out to fix the problem. Which the repairman will have the wrong part, and you will have to wait another 4 months to reorder the part and another 3 months for the repairman to come back to still have the wrong part. Then the store will decide to j... read more
Business response:
Hi. We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************? We're eager to hear from you. Best regards,
This is the worst company I've ever been to. They cannot get your order right. When it shows up to your address it's going to be either broke or it's going to be all wrong. Then if you want it fixed. It will take 3 months to get the part, then add another 3 months to get a repairman out to fix the problem. Which the repairman will have the wrong part, and you will have to wait another 4 months to reorder the part and another 3 months for the repairman to come back to still have the wrong part. Then the store will decide to j... read more
Business response:
Hi. We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************? We're eager to hear from you. Best regards,
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,111 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 7:00 p.m.
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