American Signature Furniture

Juliann W 

on BBB

2 years ago

I love the furniture but their customer service is awful Anna M*********** was not friendly at all she needs to find another job ! 

js s 

on BBB

2 years ago

This company deserves zero stars, however, it makes me choose at least one. I had a similar experience to Dixie M. Bought a bedroom set with delivery and set up in August 2022. Today is February 2, 2023, and I finally got the damaged furniture replaced. Everyone I interacted with from the delivery people to the repair people to the managers at several local locations, was all completely incompetent. No one kept records of any issues we were filing and so each time we contacted someone, we had to start the explanation all ove... read more

Olha P 

on BBB

2 years ago

On December 6, I received a wardrobe. The next day, I opened the boxes and found two pieces broken. On December 7, I emailed regarding this situation, and I am still waiting for something to be done since that time. I gave them all the details they asked for and all the pictures. I emailed tons of emails and called a lot of times - no one doesn't care. All the time, they said they needed to reach out to the vendor to check what they could do. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the w... read more

Dixie M 

on BBB

2 years ago

I purchased a bedroom set in late September. Signed up and paid for delivery (it will be delivered Oct. 5th). I did not know at the time delivery to where I lived is only on every other Wednesdays- this was not told to me in detail). Upon many delays and reschedules and countless calls to the store and to the company office in Philadelphia, I finally had my bedroom set delivered a few months later- but without the end table- it will be delivered Nov. 9 (here we go again). Then I got the email/text saying it was postponed unt... read more

ron b 

on BBB

2 years ago

horrible buisiness. they do not care about customers. twice they delivered damaged furniture. kept giving me the run around picking up furniture so i could get money back. keeping it short as there is too much to type. never do business with these people. are dishonest when telling you about pickup dates to keep you from getting money back. horrible company. should be out of business 

Liz K 

on BBB

2 years ago

I purchased a sleeper sofa with a chaise from American Signature/Value City at the Sand Lake Orlando location and paid for a extended warranty service. On 07/28/2022 I opened a claim at ***********************and they contacted me 4 months later, because AS requested WS on 11/02/2022 directly to follow up my claim. AS said my sofa was discontinued, it would be difficult to repair, since they would not be able to send the parts to the warranty company and on those cases they will need to issue a store credit. On 11/11/2022, t... read more

Paula W. 

on BBB

2 years ago

Almost 3 years ago, I bought purchased living room furniture from value city in Columbia South Carolina. And shortly after I would say within four months, the cushions for the ends of each couch and the back cushion for the chair started collapsing. I called Value City and they were supposed to order me new cushions, but the only thing they sent me was the casings for the cushions and said that they don’t they don’t send cushions that are filled, this took a year for them to give me the first cushions and casing that they ha... read more

Sharon D. 

on BBB

2 years ago

I have to give a star, but no star is deserved. Before purchasing our sofa with chaise lounge at Value City Furniture in Charlotte, NC, we told the representative we were moving to Florida and would the warranty that we purchased be covered in Florida, he said yes, American City Furniture is the sister store. Well, here we are two years later and the ENTIRE SOFA, CHAISE AND PILLOWS are Pilling. I took a pillow into American City Furniture in Altamonte Springs FL, showed the representative and she said, "the material is deter... read more

Gwendolyn S. 

on BBB

2 years ago

Value city stinks and so dose there warrenty. Store could not get parts after they came out to see what was wrong with our chair. Told us to call warenty company. Called them and said I had to contact them with in 30 days of problem. I was at 33 days. Said my warranty was void. Store said not there problem because 1 year warranty ran out while we were waiting on part they could not get. Called corporate and they said not their problem.