American Signature Furniture

Tina F 

on BBB

2 years ago

Value city sold us a warranty for $450. All we've done is fight to get our items repaired or spills taken out. They have not stood by their agreement. I do not feel Value City Furniture should be selling this warranty. They have not repaired or replaced the items that I have reported even though the warranty states these items should be covered. 

Willie R 

on BBB

2 years ago

Employee Tanisha H***** at the Gratiot (Michigan) location was great. She took her time explaining things to me. Promote her and give her a raise. 

Charles G 

on BBB

2 years ago

HORRIBLE MANAGEMENT. On March 8th, I initially bought 2 recliners and a duel recliner. I was told that 2 of the pieces were in stock and could be delivered by a specific date and the 3rd piece would be ready for delivery a couple weeks later. When I found out the delivery fee ($190 for EACH delivery) and that it DID NOT include salvage of the old furniture, I cancelled delivery and hired a 3rd party company to pick up the items. The day of the first pick-up, only 1 item (duel recliner) was ready for pickup. I had to pay the ... read more

Kristy H 

on BBB

2 years ago

We bought a couch and loveseat along with a very expensive warranty. Our couch now needs repaired and they offered us a very low amount of to keep the broken couch instead of fixing or replacing it. It is still available on the website so I'm not sure why they won't fix it or replace it. Plus if we except the cash offer is voids our expensive warranty that we still have three years left on 

Marquita B 

on BBB

2 years ago

I'm EXTREMELY upset and disappointed with VALUE CITY FURNITURE!!! I received an Alert from my credit score company that an account was CLOSED. So of course I checked to see which account was CLOSED because I didn't inform any of my creditors to CLOSE any accounts. Come to find out it was my Value City Plus Furniture card that was CLOSED. When I called Customer Service to inquire why my account was closed the representative inform me due to lack of making a purchase. I then ask to speak to a Supervisor, when connected the Sup... read more

Paul N 

on BBB

2 years ago

Horrible Customer Service. I purchased a sofa sectional from Value City Furniture and received a phone call from a representative telling me the sofa was “IN”. Arrangements were made for the sofa to be delivered on Friday March 24. We never received a phone call from the store confirming the delivery after being told they would call the night before and the day of the delivery. I contacted the store and they told me not only was the sofa not going to be delivered, but we weren’t on the list. I asked to speak to a manager and... read more

Patricia B. 

on BBB

2 years ago

I bought a sectional from VALUE City Nov 2021.By April 2022 the stitching on a cushion was splitting. A repair person came out and said I would get a call in 5 days. I called in 5 weeks...got the run around then at 4. 5,7, 9 and 11 months I called Value City and nobody knows what to do but say the store manager will call me and he never does. It's been almost 1 year of not being able to use that cushion so now it's a.different shade of grey. Value City literally just ignored their faulty but expensive couch that I couldn't s... read more

Vanessa R 

on BBB

2 years ago

I spend a lot of money of the couches to have a couch with patches on the side and fabric cuts. The piece of wood used to fix couch had oxide nails on it. After the repair, it continue to have a gap. The fabric full of noticeable staples and a horrible patch. The couch pillows have fabric that creates balls on them. I paid for couches that after repairs looks like I took them out of the dumpster and on top the money I spend to have repairs done, just to have horrible looking couches. 

Byrd B 

on BBB

2 years ago

We ordered a blanket from this store waited a week finally called to see if it arrived they said it did we went up to the store the next day to retrieve the package we ordered and paid for just for them to tell us they put our ordered package on the floor where they sold it to someone else that we need to just order it again and wait another week just absurd on the help in which we received as if they did nothing wrong