American Signature Furniture

Erika C 

on BBB

2 years ago

I purchased a new kitchen set with matching bar stools for my kitchen island on May 5th. The table and chairs were delivered on May 16th. I was told I would receive my bar stools June 28th. I checked my order several time on the website and noticed the date changed to June 20th. On June 19th I checked the status for my bar stools and the date was completely gone. I then called customer service. After several call I was told they did not know when my bar stools would be in but I will receive a call once they have arrived at t... read more

Erika C 

on BBB

2 years ago

I purchased a new kitchen set with matching bar stools for my kitchen island on May 5th. The table and chairs were delivered on May 16th. I was told I would receive my bar stools June 28th. I checked my order several time on the website and noticed the date changed to June 20th. On June 19th I checked the status for my bar stools and the date was completely gone. I then called customer service. After several call I was told they did not know when my bar stools would be in but I will receive a call once they have arrived at t... read more

Allison R 

on BBB

2 years ago

Completely and utterly dissatisfied and disgusted! I spent over $10k on their Designer Looks collection when I purchased a 6-piece sectional set, 6-piece king bedroom set, and an additional night stand on 26-Jun-2023. After I ordered, the delivery date for all furniture was supposed to be on 15-Jul-2023. On 12-Jul I received a phone call stating everything was pushed back to 22-Jul. I asked why am I just now being notified of this and was told initially, the items just weren't available yet. I called back the next day and wa... read more

Allison R 

on BBB

2 years ago

Completely and utterly dissatisfied and disgusted! I spent over $10k on their Designer Looks collection when I purchased a 6-piece sectional set, 6-piece king bedroom set, and an additional night stand on 26-Jun-2023. After I ordered, the delivery date for all furniture was supposed to be on 15-Jul-2023. On 12-Jul I received a phone call stating everything was pushed back to 22-Jul. I asked why am I just now being notified of this and was told initially, the items just weren't available yet. I called back the next day and wa... read more

Amy D 

on BBB

2 years ago

Terrible place. We ordered $6k worth of living room furniture on May 25th (2023). They tell us in the store it can't be delivered until June 29th, which was disappointing but fine. On June 27th received multiple emails and phone calls the delivery was confirmed. One June 28th they call and say their 'computer system' went down and they can't deliver until July 12th. On July 11th they call again and push out the delivery date until July 19th. Keep in mind we cleared out our living room furniture because if you don't have a 'c... read more

Amy D 

on BBB

2 years ago

Terrible place. We ordered $6k worth of living room furniture on May 25th (2023). They tell us in the store it can't be delivered until June 29th, which was disappointing but fine. On June 27th received multiple emails and phone calls the delivery was confirmed. One June 28th they call and say their 'computer system' went down and they can't deliver until July 12th. On July 11th they call again and push out the delivery date until July 19th. Keep in mind we cleared out our living room furniture because if you don't have a 'c... read more

Mauricka M 

on BBB

2 years ago

I purchased a sectional with 2 ottomans and a round table with 4 chairs in April. First, my delivery dates was pushed back 3 different times. My 9 piece sectional had to downgrade to a 7 piece due to 2 of the ottomans being discontinued. So on June 16th when all furniture is to be delivered the delivery guys discovered one of the Otterman wheels were broke so i had to schedule a tech to come out and repair only for the tech to FINALLY come to my home only to tell me the wheels have to be ordered and will be shipped to my hom... read more

Mauricka M 

on BBB

2 years ago

I purchased a sectional with 2 ottomans and a round table with 4 chairs in April. First, my delivery dates was pushed back 3 different times. My 9 piece sectional had to downgrade to a 7 piece due to 2 of the ottomans being discontinued. So on June 16th when all furniture is to be delivered the delivery guys discovered one of the Otterman wheels were broke so i had to schedule a tech to come out and repair only for the tech to FINALLY come to my home only to tell me the wheels have to be ordered and will be shipped to my hom... read more

Mark A 

on BBB

2 years ago

Very angry that I paid for a sofa june 12th and it has been canceled 3 times stating it’s not on truck and given excuse after excuse! Meanwhile no sofa in my home after 5 weeks. All I get are excuses! Don’t think I’ll be coming back to shop here. Bobs Furniture delivered my bedroom set after 24 hours after purchase. Should have gotten sofa from them as well. Never again will I shop VCF.