This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
We believe a well-furnished life shouldn’t be expensive. So we’re always searching to bring you the newest trends and quality craftsmanship at the best price. High-end styles you’ve seen elsewhere, down-to-earth prices you’ll only find here. All with quality you might not expect, but definitely deserve. Love the style. Feel the quality. Believe the price. This is a designer furniture store without the designer prices. And now, we’ve made shopping with us even easier and safer! Schedule a free ap... read more
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Dont ever trust Value City Furniture. They sell the products with warranty service charging 300 bucks and it is waste of service. Quality of product was very worst and after using the sofa for 3 months it had ripped off and they are not replacing the part. From past 3 months they are not responding. Be cautious with there fraudulent products. Don't ever i purchase again with them. I alert other customers be cautious with there advertised products.
Business response:
We're sorry to hear that you hold a negative opinion of our products, please don't hesitate to reach out to us via email if you need any assistance in the future. Our email address is ***********************************.
I ordered a dining room table and chairs the end of April was told June 28th for delivery with no notice except a text message the day of they delivered my table a week early when I ask where my chairs where they said they didn’t have them so I called 3 times before someone told me it would be 2 more weeks before I would receive them day before they we’re supposed to be delivered they called me and informed me it would be almost another 3 weeks before I receive them so far it’s been a month without being able to sit down for... read more
Business response:
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ***********************************. Thank you.
My order is more than 2 months not delivered Very poor customer customer service
Business response:
Hi Wycliffe, Hello, thank you for taking the time to leave us feedback. We apologize for the delay in your order and would like to help you resolve the issue. Please send us an email at *********************************** with the phone number associated with your order. Thank you,?
Very disappointed in Value City and the insurance company that insures their products. Bought a leather sofa with recliners as well as the insurance coverage. I have never bought the insurance in the past but since it was an expensive purchase and has mechanical parts decided it would be best. Contacted the insurance company numerous times and also Value City for a problem with one of the sofa’s recliners. This has been going on for 6 months. I don’t understand why a company that spends thousands of dollars in advertising wo... read more
Business response:
Hello, thank you for bringing this to our attention. We understand that you are experiencing a defect and would appreciate it if you could send us an email at ***********************************with more details so that we can assist you. Best regards,
Rebate program is a joke! Went in to collect my rebate after not using it or “file a claim”. The rebate has to be reported within 5 years and we were part that by 6 months. Was waiting on this moment to claim my rebate for a whole 5 years and because they were not transparent with the terms I didn’t receive any credit back. So disappointed with the service, was considering updating some of my furniture with the help I would have gotten.
Business response:
We're sorry to hear that you hold a negative opinion of our products, please don't hesitate to reach out to us via email if you need any assistance in the future. Our email address is ***********************************
I have had the worst experience with Value City Furniture. I bought a dining set in January and I am still waiting for them to deliver the dinning bench and replace the damaged table that was delivered in February. The manager is never available at the Woodbridge store and never called me back after leaving several messages.
Business response:
We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us at bbbcomplaints@americansignature.com and provide your name and phone number for that order? Thank you for your cooperation.
Don’t buy mattresses they don’t honor their warranty I bought a hybrid set and had a warranty I called to complain about the comfort and feel because of back and side pain they sent someone out I thought to verify the brand they were looking for anything to void the warranty it had a small stain and they said that it voided the warranty and they didn’t offer any resolution they resell mattresses beware don’t buy deceptive read the fine print of the warranty I will never darken their door again for anything
Business response:
Hi! Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at bbbcomplaints@americansignature.com.
My boyfriend and I have furnished our home with items from value city. We did have a bad experience with our bedrooms suit and delivery and damaged items and how long it took to replace but Despite some issues we continue to give them our business. The store employees are wonderful!! The issues arise when it comes to the delivery or picking up of items. We just purchased a tv stand and we are supposed to pick it up tomorrow. We were told by the women at the Gemini place location we would receive a call or email to confirm ou... read more
Business response:
Hi! Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at bbbcomplaints@americansignature.com.
I am a disabled person and have been treated very poorly. I went to the store to order an entertainment center my girlfriend and I have been waiting on for it to get into stock, everything went smoothly. I asked to pick up the item from the Polaris location, they said yes it would just be a few extra days and I didn’t mind at all. Well normally get a email saying my item will be ready for pickup the day prior, today is that day and I didn’t receive anything. So I called the store to ask if my item is there and I was told “no... read more
Business response:
Hi! Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at bbbcomplaints@americansignature.com.
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,081 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com