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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Horrible Service and Communication, I purchased a bedset and dresser and was given a delivery date 3 weeks later. On the date of the delivery all they brought was a dresser; I never received a notification there would be a delay with any items until the driver showed up. Because I purchased with Accepetance Now no one in the store except that rep could help me and they were not even there for 2 days. No one online or over the phone could or would help. Terrible Experience going to try to cancel the items I purchased and didn... read more
Business response:
Thank you for informing us about your situation. We will continue to support you in your efforts to find a solution. If you still need assistance, please reach out to us. Our email address is bbbcomplaints@americansignature.com
Horrible Service and Communication, I purchased a bedset and dresser and was given a delivery date 3 weeks later. On the date of the delivery all they brought was a dresser; I never received a notification there would be a delay with any items until the driver showed up. Because I purchased with Accepetance Now no one in the store except that rep could help me and they were not even there for 2 days. No one online or over the phone could or would help. Terrible Experience going to try to cancel the items I purchased and didn... read more
Business response:
Thank you for informing us about your situation. We will continue to support you in your efforts to find a solution. If you still need assistance, please reach out to us. Our email address is bbbcomplaints@americansignature.com
Terrible and horrible Experience, very poor and bad unskilled incompetent customers service including their so called supervisors and managers. Zero communication skills, I regretted ever knowing their name. They keep changing dates for delivery without communication and apologies, worst is delivering in parts and pieces not what I paid for. Value city furniture not to be trusted…
Business response:
Thank you for informing us about your situation. We will continue to support you in your efforts to find a solution. If you still need assistance, please reach out to us. Our email address is bbbcomplaints@americansignature.com
Terrible and horrible Experience, very poor and bad unskilled incompetent customers service including their so called supervisors and managers. Zero communication skills, I regretted ever knowing their name. They keep changing dates for delivery without communication and apologies, worst is delivering in parts and pieces not what I paid for. Value city furniture not to be trusted…
Business response:
Thank you for informing us about your situation. We will continue to support you in your efforts to find a solution. If you still need assistance, please reach out to us. Our email address is bbbcomplaints@americansignature.com
Selling items they don’t have in stock. Delay after delay. Promised delivery dates only to continue to change dates month after month. Tried charging me a restock fee on items they don’t have in stock. If they would have stated the actual delays on delivery, I would have never made the purchase. Now stuck with a bed & mattress without headboard & footboard they won’t take back. Customer service is the worst. Don’t know what happened to the service, I’ve been a shopper there for over 25 years. Shop elsewhere and save the aggr... read more
Business response:
Hi, Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at ***********************************.
Selling items they don’t have in stock. Delay after delay. Promised delivery dates only to continue to change dates month after month. Tried charging me a restock fee on items they don’t have in stock. If they would have stated the actual delays on delivery, I would have never made the purchase. Now stuck with a bed & mattress without headboard & footboard they won’t take back. Customer service is the worst. Don’t know what happened to the service, I’ve been a shopper there for over 25 years. Shop elsewhere and save the aggr... read more
Business response:
Hi, Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at ***********************************.
Absolutely horrible experience, I baught a bed frame and paid for delivery installation I warned them in store at the plainfield, indiana location. We just baught a house and it's under reinvention. So the delivery was on time but they flat out refused to set up on the grounds that they were running late, on calling to reschedule the installation: the real reason is because the house is under rennovation and being redone and there was mice here, that is a problem. On top of that all 4 of my roommates are physically disabled,... read more
Business response:
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ***********************************. Thank you.
Absolutely horrible experience, I baught a bed frame and paid for delivery installation I warned them in store at the plainfield, indiana location. We just baught a house and it's under reinvention. So the delivery was on time but they flat out refused to set up on the grounds that they were running late, on calling to reschedule the installation: the real reason is because the house is under rennovation and being redone and there was mice here, that is a problem. On top of that all 4 of my roommates are physically disabled,... read more
Business response:
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ***********************************. Thank you.
CUSTOMER NUMBER: ******** I ordered a canopy bed and the delivery continues to be delayed because the warehouse is sending the wrong parts needed to assemble bed. I'm on my second delivery and dealing with customer service is a pain. I don't recommend this company and everyone needs to be trained. Although I ordered from the Smyrna location, Kennesaw handles delivery and all resolutions for complaints. I'm not happy whatsoever.
Business response:
Hi _. We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************? We're eager to hear from you. Best regards,
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,111 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 7:00 p.m.
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