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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
We believe a well-furnished life shouldn’t be expensive. So we’re always searching to bring you the newest trends and quality craftsmanship at the best price. High-end styles you’ve seen elsewhere, down-to-earth prices you’ll only find here. All with quality you might not expect, but definitely deserve. Love the style. Feel the quality. Believe the price. This is a designer furniture store without the designer prices. And now, we’ve made shopping with us even easier and safer! Schedule a free ap... read more
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Worse place EVER to buy from. Shame on you guys. Absolutely ZERO care for customer. I placed an order and waited more than 2 weeks and never received the order. Most importantly NO ONE ever called me.
Business response:
Hi, we apologize for any inconvenience you may have experienced and would like to investigate this matter further. To assist us in this process, please send an email to bbbcomplaints@americansignature.com and include the name and phone number associated with your account. We will do our best to assist you in resolving any issues you may be facing. Thank you for your understanding and patience. Best regards,
Delivery and set up was great but the service after the sale of a $6000 leather sectional sofa is not good at all. One end on sectional is stuck reclined out and your tech said it needed a new motor and they would be back to repair in 2 weeks and that's been about 4 weeks ago. If you can't get a motor then give me another end of the couch or get a motor off one in the warehouse. I'm a Director of a car dealer and yes, I take parts off New cars in order to take care of a customer but that would be something a customer service... read more
Business response:
We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us at *********************************** and provide your name and phone number for that order? Thank you for your cooperation. Best regards,
I purchased a King bed on 9/14. The bed was scheduled for delivery on 9/30. I called VCF on 9/22 to confirm date of delivery. I was then advised there is a delay on the delivery to 10/10. I moved forward preparing for the next delivery date. On 10/10 my delivery was scheduled from 3:45p-6:45p. I called 5 minutes prior to my delivery window time to inquire is the delivery drivers on track for my delivery and how many stops do they have prior to my delivery. I was told from a rep I needed to contact the location I purchased th... read more
Business response:
Hello, thank you for taking the time to leave us feedback. We apologize for the delay in your order and would like to help you resolve the issue. Please send us an email at ***********************************with the phone number associated with your order. Thank you,
We bought a dining table and 4 chairs on July 17, 2023. We were told it would be in July 31 and delivered on August 4. On August 2, they called and said it was delayed, and would be delivered on August 29. On August 27, another call informed us there was another delay and delivery was going to be September 29. On September 27, yet another call told us there was another delay and the product would be delivered on October 6. On October 5, we received a confirmation text that the furniture would be delivered on October 6 betwee... read more
Business response:
Hello, We are sorry to hear that we did not meet the level of service that we aim to provide, and we appreciate you sharing your experience with us. Your feedback has been noted, and we will make sure to inform our team.
They keep calling and postponing delivery of a recliner bought in July 2023.
Business response:
We're sorry to hear that you hold a negative opinion of our products, please don't hesitate to reach out to us via email if you need any assistance in the future. Our email address is ***********************************
A company that sales you furniture they don’t even have in stock, I purchased my furniture in august and it’s now October and still have not received it!!! They cancel the delivery date even after they call to confirm a time with you not once but 7 times already!!!
Business response:
We're sorry to hear that you hold a negative opinion of our products, please don't hesitate to reach out to us via email if you need any assistance in the future. Our email address is ***********************************
I loved the forniture there and Vicky C******** was so kind and supportive with my purchase! Thank you so much!
Business response:
Thank you for your feedback! Your kind words mean a lot to our company and it's always encouraging to hear that our work is appreciated. I'm glad to hear that you found value in your experience and that it met your expectations. We will continue to strive for excellence and deliver high-quality work that meets our guests’ needs.
WORST customer service. I have a $4000 defective couch in my home that has not been replaced because Value City keeps pushing back my delivery date on replacement (3 times already!) and my first payment is due before I have the actual couch that I purchased! No one ever answers their phone, no one returns messages and my requests are met with resistance. They keep rescheduling without calling me for a time when I work full time!!
I spent almost $1500 on a dresser in this store. Starting in July 2023, the handle fell off. It was going to take 2 weeks before someone could come out to repair it. They stuck a piece of paper behind the screw and said it was repaired. When I complained, they ordered a new drawer which took another month. The drawer arrived, they said from China, broken up in a box and was just bouncing around. Then they decided to replace the entire dresser which arrived warped on one corner. They sent another dresser that looked like it h... read more
Business response:
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ************************************ Thank you.
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,081 reviews.
When is American Signature Furniture open?
American Signature Furniture is closed now. It will open at 10:00 a.m.
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