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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Buyer BEWARE I bought a beautiful fireplace from Value City Woodbridge. I had just moved into my new home in Ruther Glen Va which they said they would deliver to the fireplace arrived broken twice! I called back to tell them that I wanted a refund and that they needed to come a pick up the broken fireplace. when I called I was informed that I would be refunded but would not be getting the delivery fee. I drove back to the Woodbridge Value City with receipt in hand. One of the managers came out I explained about what had happ... read more
Business response:
We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us at ***********************************and provide your name and phone number for that order? Thank you for your cooperation.
Buyer BEWARE I bought a beautiful fireplace from Value City Woodbridge. I had just moved into my new home in Ruther Glen Va which they said they would deliver to the fireplace arrived broken twice! I called back to tell them that I wanted a refund and that they needed to come a pick up the broken fireplace. when I called I was informed that I would be refunded but would not be getting the delivery fee. I drove back to the Woodbridge Value City with receipt in hand. One of the managers came out I explained about what had happ... read more
Business response:
We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us at ***********************************and provide your name and phone number for that order? Thank you for your cooperation.
I purchased a nightstand I’ve only had it for a few months. After just a few months the nightstand I purchased the pain is peeling off. I didn’t waste anything i didn’t spill anything. When I reached out to value city the only thing they told me was that the nightstand wasn’t made to put anything on it. This is shameful I will never go and purchase anything from Value city again. I’ve been a valued customer for many many years and this is the worst encounter I’ve ever had. I called and spoke to a worker named Valerie and she... read more
Business response:
Hello, thank you for taking the time to leave us feedback. We apologize for the delay in your order and would like to help you resolve the issue. Please send us an email at *********************************** with the phone number associated with your order. Thank you,
The worst experience ever. Been waiting on the furniture since August 26th. Each week it’s another excuse as to why they cannot deliver the furniture. It’s ridiculous. If you know you don’t have an item nowhere near in stock then state that so that us customers have the option of waiting but instead you take our money and constantly delay it with no sympathy just a pathetic i’m sorry. Next week will make a month with still no furniture. They won’t even transfer you to a manager that’s how dead ass wrong they know they are. C... read more
Business response:
Hi, Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at ***********************************.
I purchased a nightstand I’ve only had it for a few months. After just a few months the nightstand I purchased the pain is peeling off. I didn’t waste anything i didn’t spill anything. When I reached out to value city the only thing they told me was that the nightstand wasn’t made to put anything on it. This is shameful I will never go and purchase anything from Value city again. I’ve been a valued customer for many many years and this is the worst encounter I’ve ever had. I called and spoke to a worker named Valerie and she... read more
Business response:
Hello, thank you for taking the time to leave us feedback. We apologize for the delay in your order and would like to help you resolve the issue. Please send us an email at *********************************** with the phone number associated with your order. Thank you,
The worst experience ever. Been waiting on the furniture since August 26th. Each week it’s another excuse as to why they cannot deliver the furniture. It’s ridiculous. If you know you don’t have an item nowhere near in stock then state that so that us customers have the option of waiting but instead you take our money and constantly delay it with no sympathy just a pathetic i’m sorry. Next week will make a month with still no furniture. They won’t even transfer you to a manager that’s how dead ass wrong they know they are. C... read more
Business response:
Hi, Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at ***********************************.
Liars and thieves. I bought a mattress off their website which was advertised as an innerspring mattress and received a mattress that has not a SINGLE spring-- literally a 100% foam mattress with a quilted top. I contacted them through their website, and submitted a complaint here with the BBB and was told directly by a representative that the mattress was in fact an innerspring mattress and that I could not return it because it was just a comfort issue. It was NOT a comfort issue-- it's not the mattress I was promised! I cu... read more
Business response:
Hi, Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at ************************************
koki at Value City Furniture in Rockville, MD was extreemely helpful in helping us find the right living room sets. She was very friendly, patient and professional. She went above and beyond her job to make our experience and excellent one. Thank you very much Koki.
Business response:
Thank you for sharing your feedback with us, we will ensure to communicate your feedback to our team. if you need any assistance in the future please email our email address is bbbcomplaints@americansignature.com?
koki at Value City Furniture in Rockville, MD was extreemely helpful in helping us find the right living room sets. She was very friendly, patient and professional. She went above and beyond her job to make our experience and excellent one. Thank you very much Koki.
Business response:
Thank you for sharing your feedback with us, we will ensure to communicate your feedback to our team. if you need any assistance in the future please email our email address is bbbcomplaints@americansignature.com?
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,111 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 7:00 p.m.
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