American Signature Furniture

Patricia S 

on BBB

2 years ago

Terrible customer service, lied about delivery and never came then had to reschedule. I called to complain and they all blame each other, no one would take responsibility. The guys that delivered it eventually told me when they first came that they take tips! Very unprofessional 

Teneil S 

on BBB

2 years ago

When purchasing furniture from value city furniture only use your own money (start saving Now because VCF has hefty price tags). Do not use acceptance now services, if offered. The staff at this location are the most unprofessional financial group to work with, from being unresponsive to emails, not returning calls left for return pick up and not knowing how accomplish basic tasks. I requested to return the furniture and they "claim" it was placed but no one ever contacted me about it after multiple attempts from me to commu... read more

Ashley M 

on BBB

2 years ago

If I could give them no stars I would. Please do not buy anything from here!!!! Update-Please don’t order from here!!! Although our sales person was great everything else in this experience has been simply horrific. We placed an order at the beginning of July that was then delayed several times resulting to a date of mid August. I was able to get one of the managers to adjust our delivery to end of July. Upon receiving my order the delivery drivers didn’t have a drill to put my things together,one of my bed and dresser/mirro... read more

Tamika D 

on BBB

2 years ago

The service I received was absolutely terrible! A representative initially told me that I could get a new mattress, but despite calling for over three months, nothing has been resolved. They assured me that I didn't need to worry and that my account would be noted, but when I went to the store, I was told I couldn't get a replacement mattress. The whole situation was handled very unprofessionally, especially considering their warranty policy. I contacted the corporate office and I am now considering taking legal action becau... read more

Terry B 

on BBB

2 years ago

Worst service ever. I purchased over$7,000 of furniture for living room and dining room. All items were confirmed available on day of purchase and scheduled to be delivered to my house all at once($527.00 fee) On delivery day I got a dining room table with no legs and I was told that a love seat and end tables would be delivered at a later date(a month later) Fast forward a month and they call to confirm delivery date, but inform me that half of the love seat will not be delivered until 2 months later. They are the most unor... read more

Anthony S 

on BBB

2 years ago

Hands down worst buying experience I ever had late for one drivers ruined furniture for 2 3 they said I can pick up but when I did unavailable . 

Khalid Q 

on BBB

2 years ago

I purchased a couch 3 months ago from Value City and it still has not been delivered. I have never experienced this while buying furniture and I’m very disappointed. They had given me dates for when it would be delivered but has changed 3 times now. I am continuously waiting for it to be shipped. Value City has given me a hard time and has taken my money without anything in return. This is the worst experience I have ever had and I do not recommend anyone to place an order if it is not guaranteed. 

Peter M 

on BBB

2 years ago

Purchased a dinning room table and then the 8 matching chairs a few weeks later once I had the money. The 8 chairs were purchased on 6/9 and were said to possibly be at the store on 6/13 but no date was explicitly promised at that time. I received a call around 6/20 that my chairs should be arriving at the store on 7/5. I was ok waiting as I did not need the chairs just yet. On 7/5 I received a call and was told that the truck arrived without the chairs onboard and that they would be arriving on the next shipment 7/12. I cal... read more

John W 

on BBB

2 years ago

I purchased an electric reclining loveseat in April and by July one of the motors has already broken. This would normally be fine as things happen and I knew it would be covered by the warranty. I assumed this would be a relatively simple process, this is where I was wrong. I called them requesting they send out a technician to take a look at it, as it it only 3 months old and still under warranty. They told me they would put the request it and they would call me within 48 hours to schedule. The following I received a call i... read more