American Signature Furniture

Alissa P. 

on BBB

4 years ago

Bought a sofa for about 1,000 and they told me it would be delivered 2 months from the date I came into the store. (Not a big deal) Throughout the waiting I got calls from them telling me i could get my furniture earlier but I decided to reject that offer since i was to busy and the scheduled date was better. 2 days before the delivery date i get a call to confirm my delivery and what time they would be coming. (I took apart my old heavy couch) The day before delivery they call and said they could no longer deliver because m... read more

Tarcia W 

on BBB

4 years ago

I purchased my sectional in March but did not receive until July 9th which is fine. My issue is the delivery. They were not courteous I didn't get a simple hello it was all business which I wouldn't have mind if they were careful with my new furniture. I asked if I should hold the screen door but was told no. They were ******* and after seeing how they were just pushing and bumping the screen and side of the door with my new furniture my boyfriend decided to hold the screen door. There was one who had potential I say that be... read more

Tarcia W 

on BBB

4 years ago

I purchased my sectional in March but did not receive until July 9th which is fine. My issue is the delivery. They were not courteous I didn't get a simple hello it was all business which I wouldn't have mind if they were careful with my new furniture. I asked if I should hold the screen door but was told no. They were ******* and after seeing how they were just pushing and bumping the screen and side of the door with my new furniture my boyfriend decided to hold the screen door. There was one who had potential I say that be... read more

America D. 

on BBB

4 years ago

We Purchased a Mayfair Bedroom FURNITURE in January Every time delivery date is due they call us 2 days before and tell us it's coming the next month back order same thing the next month and so and so on now almost 8 months,we called headquarters and all she wanted to do is give you 250.00 off for your inconvenience and said not their fault. But we still have to pay your ****,So when December comes interest rates will kick in we don't want that pay off before that happens. But we want our furniture no guarantees we will have... read more

Lindsay M. 

on BBB

4 years ago

I purchased a Ricardo sectional and recliner (that they no longer sell) September 6th or 2020. I received the sectional October 31st and the recliner December 6th. By January 21st, the arm rests of both sides of the sectional deflated to the point where you can feel the frame and the backs of the couch had also deflated to the point where you felt the frame. I called Value city they sent out a “furniture tech” to evaluate our couch and take pictures. I was told by the furniture tech someone would be out to restuff the arms a... read more

Lindsay M. 

on BBB

4 years ago

I purchased a Ricardo sectional and recliner (that they no longer sell) September 6th or 2020. I received the sectional October 31st and the recliner December 6th. By January 21st, the arm rests of both sides of the sectional deflated to the point where you can feel the frame and the backs of the couch had also deflated to the point where you felt the frame. I called Value city they sent out a “furniture tech” to evaluate our couch and take pictures. I was told by the furniture tech someone would be out to restuff the arms a... read more

Kevin A 

on BBB

4 years ago

I would give them less than 1 star if possible. After ordering 2 chairs months ago I have yet to receive the merchandise that I have already paid for in full. Everytime the date approaches that we are supposed to receive the chairs we get an email stating manufacturing delay. They have no accountability and do not care because they already have already gotten paid. The customer service is atrocious and I would strongly advise anyone thinking of buying from there to go ANYWHERE else. 

Kelsey D 

on BBB

4 years ago

They have horrible customer service. They sell furniture that falls apart and takes several months to be delivered. They change delivery dates without making customer contact. When you call, you can never get through to speak to anyone. Buyer beware! 

Kelsey D 

on BBB

4 years ago

They have horrible customer service. They sell furniture that falls apart and takes several months to be delivered. They change delivery dates without making customer contact. When you call, you can never get through to speak to anyone. Buyer beware!