American Signature Furniture

Laura T 

on BBB

4 years ago

Be careful Ive had two bad experiences one was a couch that was mismatched with the fabric and it took months to replace it another was I recently purchased a couch for my basement rec room and when they delivered it it would not fit down the stairs even though in the past Ive had couches fit down there without a problem they returned the couch to the store and still charge me a delivery fee I canceled everything except for I was charged $169 for a delivery fee for a couch I never received poor customer service poor poor poo... read more

Tony C 

on BBB

4 years ago

I purchased a bedroom set from your store located at *********************************************** on July 12th When furniture arrived, the dresser had damage to lower right corner, headboard had defect covered over with some type of stain, and slats were wrong size. The delivery driver stated they would return 1st thing next day with correct slats to assemble. Needless to say I slept on the floor. Next day, driver still hadn't shown up at 11:30am so I called the warehouse and was told driver should not have made that comm... read more

Laura T 

on BBB

4 years ago

Be careful Ive had two bad experiences one was a couch that was mismatched with the fabric and it took months to replace it another was I recently purchased a couch for my basement rec room and when they delivered it it would not fit down the stairs even though in the past Ive had couches fit down there without a problem they returned the couch to the store and still charge me a delivery fee I canceled everything except for I was charged $169 for a delivery fee for a couch I never received poor customer service poor poor poo... read more

Brent T 

on BBB

4 years ago

I don't think I could of possibly had a worst customer experience. I bought a sectional from Value City. I told the sales person I wanted one piece on the left side and one on the right. He said how they do it is if you are standing looking at the couch not sitting in it so it would be opposite. The piece I wanted on the right side would be the left side in their system and the piece I wanted on the left side would be the right side in their system. He even **** out how it would look on a piece of paper and it was how I want... read more

Tony C 

on BBB

4 years ago

I purchased a bedroom set from your store located at *********************************************** on July 12th When furniture arrived, the dresser had damage to lower right corner, headboard had defect covered over with some type of stain, and slats were wrong size. The delivery driver stated they would return 1st thing next day with correct slats to assemble. Needless to say I slept on the floor. Next day, driver still hadn't shown up at 11:30am so I called the warehouse and was told driver should not have made that comm... read more

Brent T 

on BBB

4 years ago

I don't think I could of possibly had a worst customer experience. I bought a sectional from Value City. I told the sales person I wanted one piece on the left side and one on the right. He said how they do it is if you are standing looking at the couch not sitting in it so it would be opposite. The piece I wanted on the right side would be the left side in their system and the piece I wanted on the left side would be the right side in their system. He even **** out how it would look on a piece of paper and it was how I want... read more

Fatima O 

on BBB

4 years ago

Very poor customer service compare to their pricing. I ordered my furniture in April and it's august and still didn't receive. I understand covid and all but they keep pushing it every month to next month and when asking about it you get an attitude and they said to stop calling. If there is a change we will call. Will never purchase here again. 

Fatima O 

on BBB

4 years ago

Very poor customer service compare to their pricing. I ordered my furniture in April and it's august and still didn't receive. I understand covid and all but they keep pushing it every month to next month and when asking about it you get an attitude and they said to stop calling. If there is a change we will call. Will never purchase here again. 

Vicki D 

on BBB

4 years ago

I drove to the other side of town to avoid the store that I knew had poor customer service. My purchase was made 12/04/2020 of course there were issues and guess what???? The sale was transferred back to the very store I was trying to avoid. These issues carried on until June 2021. I have asked for the regional/district manager contact information. However for some reason the local store and Corporate refuses to give me this information so that I can make a formal complaint.