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American Signature Furniture
- Furniture Stores
- Tampa, FL
About this business
We believe a well-furnished life shouldn’t be expensive. So we’re always searching to bring you the newest trends and quality craftsmanship at the best price. High-end styles you’ve seen elsewhere, down-to-earth prices you’ll only find here. All with quality you might not expect, but definitely deserve. Love the style. Feel the quality. Believe the price. This is a designer furniture store without the designer prices. And now, we’ve made shopping with us even easier and safer! Schedule a free ap... read more
Location details
15018 North Dale Mabry Highway, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Doing business with this store is a total scam! After purchsing a living room set and a 5year warranty that they up sell you was not worth it! Just after 12-15 months the love seat began to cracked and peel off. After many attempts to report this issue I was called from the store manager to offer a credit to get the piece replace plus $99 delivery fee! My math doesn't add up to this "fair" trade. It's very dissapointed to do buinesss with this company, but NOT more! I wlill make sure they get exposed everywhere about their s... read more
Business response:
Hello *********, Please let me know what the invoice number or the phone number on the invoice and I can look into this for you. I do apologize for the issues you have had. Thank you, Joy
Purchased a new leather living room set on 2/14 with delivery scheduled for 2/21. Furniture showed up on time as scheduled. The delivery driver cut the leather on the loveseat while removing packaging . This was rejected and sent back to the store we had to wait a week for a new piece to come in and be delivered. I noticed that there is a nail on the upper rear of the recliner that is pushing on the leather and threatening to puncture the material. This was reported to the store in Charlotte, NC where I purchased the furnitu... read more
Business response:
Hello, please let me know the invoice number or the phone number on the invoice and I will look into this for you. I will be able to get this taken care of for you. I do apologize for all the issues you have had. Joy
Bought a bedroom set, but delivery person only delivered the bed with a defective drawer and no dresser. Was informed by the delivery person it was on back order, no call from the store stating I would not receive a dresser. So back and forth with various people saying they dont know what happened. But assured me that i would received my dresser by 4/18/18. Husband went to the store the next day to make a purchase & have it delivery on 4/18 without the dresser, he was told the dresser wont be coming in April, the date was ch... read more
Business response:
Hello ******, Please let me know what the invoice number or the phone number on the invoice and I can look into this for you. I do apologize for the issues you have had. Thank you, Joy
Value city furniture dropped off a dresser with a BROKEN drawer then they tell me that my matress firm was wrong. So I called matress firm told them the delivered the wrong matress the dropped it off the next day to find out VCF gave us the wrong side rails. I called and they said it can get delivered a week from now. Told them it was unacceptable sue called back and said the manager said it can be delivered the next day. Next day come I hear nothing so I call and was told to come pick it up even though I was told it will ge... read more
Business response:
Hello *****, Please let me know what the invoice number or the phone number on the invoice and I can look into this for you. I do apologize for the issues you have had. Thank you, Joy
Do not shop at Value City! I recently purchased items and the delivery turned into a complete mess. Not all of the furniture arrived as scheduled and the techs did not have the parts to assemble what they did bring. They left everything laying all over the floor and the hallway and left telling me that someone would be in touch. We could not access closets and bedrooms without moving the items ourselves. When I immediately contacted the store they told me it would be a week before anyone could come back and assemble the furn... read more
Business response:
Hello ****, Please let me know what the invoice number or the phone number on the invoice and I can look into this for you. I do apologize for the issues you have had. Thank you, Joy
My complaint/review starts when I bought my furniture. The customer service individual scheduled a delivery, we waited on that day for most of the day. We called to see where the delivery was to be informed there was no delivery set. We had to go pick a couch, loveseat, and coffee table up at the store. We had all ready taken a day off work, so we had to go pick it up if when wanted it that day. Fast forward to today, we have several huge tears in both couch and loveseat. The seat in the loveseat is all ready unraveled to th... read more
Business response:
Ms. ****, I would love to see the pictures and help with this matter. Brandy L****
The salespeople deliberately up-sell you on a warranty for over $100 that is completely useless. The furniture is poorly made. They know it is going to fall apart. And, they deliberately scam people out of that additional money knowing that they won't have to pay up on it. I am just mad at myself for falling for it.
Business response:
We would love the opportunity to discuss this matter with you. Please call our Customer Care Team at 888-751-8552.
I tried several times to do business with this company. Every time I came in to make my final payment and set up a delivery date I was told that it was on back order or it was discontinued. This company never really has the furniture that's on their floor. They tell you a bunch of lies and false promises. PLEASE save your money and spend it with a reliable company. Don't take my word for it just look up some other reviews on Value City
Business response:
Mr. *****, We are very sorry your item was discontinued before your payoff of the price hold. On the back of the receipt, the Price Hold Policy does state that this does not guarantee the availability of the merchandise. On April 10th you contacted our Customer Care Team and was connected to a Resolution Specialist. She advised you that she could have the bed you wanted in two weeks from another store. You declined that offer and you money was refunded. We feel that we did our best to try and resolve the issue. If you would ... read more
I purchased a dinning room set from Value City Furniture on August 12, 2017. I also purchased the insurance plan that suppose to be valid for 5 years. I automatically have a 1 year manufactures warranty which has done me no good!!!!. My table underneath the glass on my table is discolored and my chair leather seemed to be tearing. It's been over a month and I have gotten no resolution. I have talked to 5 Customer Service Representatives. I just keep being passed around and getting different excuses why no one will honor my w... read more
Business response:
Ms. ********, In researching your account I noticed that two of your side chairs were replaced on April 17th. Pictures of the discoloration were sent to a Resolution Specialist. She saw no discoloration. If you need further help with this issue please Call 888-751-8552 and ask for a Resolution Specialist.
Frequently asked questions about American Signature Furniture
How is American Signature Furniture rated?
American Signature Furniture has a 4.4 star rating with 6,081 reviews.
When is American Signature Furniture open?
American Signature Furniture is open now. It will close at 9:00 p.m.
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