American Signature Furniture

Felicia B 

on BBB

6 years ago

The couch I purchased is garbage. It started pulling within months and the pillows in the back have absolutely no shape. It looks old and awful and it just over a year old! I even bought the protection—- they didn’t help either. They don’t cover anything! They look for any reason to deny. So the couch and “policy” were both a total waste of money. 

Leo B 

on BBB

6 years ago

I after buying a king bed, night tables, an expensive recliner sofa, dresser and a coffee table, I called them numerous time because the coffee table was defective, they told me in two different occasions they will send a person at my house to inspect the table and get it fix or replace, but they never came. not even a call, never going back to this place. after getting contacted by someone from the company, their excuse was that, I should've brought the coffee table myself to the store. After been told twice from their empl... read more

Sarah P 

on BBB

6 years ago

DO NOT USE THIS COMPANY! I ordered a couch and picked it up yesterday. Upon arriving home with the couch and unwrapping it, it was discovered that one section of the couch was badly damaged and the frame was broken. This was not found at the time of pick up because the couch was wrapped in cardboard and plastic. This damage did not occur after pick up. I called customer service at the *******NY location and was told that a repair would take at least 2 weeks. When I requested that the piece be replaced since the frame was bro... read more

Kaylla W 

on BBB

6 years ago

I have never been more frustrated and disappointed in a company in my life. Let me tell you a story. Tuesday, my couch is to be delivered, I got a call Sunday night confirming the time of the delivery (not the address) and I agreed. I get a call Tuesday that they are outside of my house (great!) come to find out they are at my old address, we link that to being my fault (completely understand, and admitted it after getting frustrated with them because they kept trying to tell me I had confirmed my address on Sunday which I o... read more

Rosanne H 

on BBB

6 years ago

Do not purchase a mattress here! I should've known better. You are completely misinformed and don't find things out until it's too late. Outright lied to. Was not told you need to purchase a $1000 or more mattress to get the 120 night sleep guarantee. (I found it myself online AFTER my purchase). They are clueless and have no training in mattress sales. I wish I had done more of the research myself before purchasing..don't know what I was thiniking! Was told it had memory foam. IT DOES NOT! Was not told I had to REMOVE MY OL... read more

Jodi W. 

on BBB

6 years ago

If there was a option for no stars, that is what I would have clicked. I am so displeased with the level of service I've received. I just moved to the *******, MD area. So I been going to the *******, MD location. Before I moved here, I've always went to the *** **********, MD location were I never experienced these issue. My husband and I went into the ******* location, and saw all the items that we needed for our house. We wanted to get everything from one store. The first time we picked out My older and younger son's comp... read more

Kenneth D 

on BBB

6 years ago

If I could give zero stars, I would. We ordered a couch, love seat, and patterned chair from this location and they delivered the wrong chair. When we contacted the manager Greg H****, he promised that he ordered a chair for delivery on Friday (we received the original order on Wednesday). When we called Thursday to confirm delivery, we found out that Greg had in fact not ordered the chair, nor did he amend the order. We now have to wait until the following week to receive or order. Worst service ever! 

Alia B 

on BBB

6 years ago

Dealing with this company's customer service has been a nightmare. I purchased a feather stuffed sectional and warranty from this company. After the furniture was delivered, I immediately noticed feathers where coming out of the couch. I called the store because I was concerned about this, and during the phone conversation, was told that the feathers had "a migration period" and that the couch would eventually stop shedding. The couch never stopped shedding. Every time I sweep the floor, I sweep up feathers. The warranty I p... read more

Meru M 

on BBB

6 years ago

I visited this store with my wife and son on Sept 16, 2018. I am a business owner of east Indian decent with Caribbean heritage. We walked into the store and started looking at furniture since we had a new office we were looking to furnish. With several associates standing around, no one saw the need to attend to us. We continued looking, then observed several associates making quick glances over to us then proceed to whisper to themselves. No one even acknowledged us being in the store. The icing on the cake was when one as... read more