American Signature Furniture

Penelope B. 

on BBB

7 years ago

Horrendous delivery service. Look elsewhere. Quality of furniture is decent but the stress of their service is not worth it. 

Em 

on BBB

7 years ago

We ordered a sectional through the store. The sales lady gave us the first available date and we agreed upon a delivery date. The day before the delivery Value City called to tell us our furniture was not available and we would need to reschedule delivery. We rescheduled the delivery for two weeks after the original date and were told the we would receive a phone call 30 minutes prior to delivery. On the day of delivery we got a phone call less then ten minutes before the delivery truck showed up at out house. We were not ho... read more

Susan G. 

on BBB

7 years ago

My nightmare began on February 9th. I ordered a new bed, my old one having broke after 20 years, and I was sleeping on the floor. It was supposed to be delivered on February 14th between 12 and 2. I work so I have to have my mother at the house to do things like this so it was already an inconvenience. They were an hour and a half late. When it came to assembly, the footboard was broken and they couldn't put the bed together. Okay, stuff happens. They reordered the footboard and gave me a new delivery date and time. They sho... read more

Sarah Michael H. 

on BBB

7 years ago

I purchased a sectional, mattress, and box spring this summer. Two weeks after purchasing I called to speak with someone about exchanging it because it is the hardest most uncomfortable mattress I've ever attempted to sleep on. I told the sales lady I wanted something the next size up from the display and something softer than the display. She ordered a firm mattress the same size as the display not the next size up. It feels like I'm rolling down a hill because one side is higher than the other and the bed is hard as a rock... read more

Valerie M. 

on BBB

7 years ago

Value Furniture is untrustworthy, misleading and provides unacceptable customer service. We purchased and had delivered to our home a (supposedly leather) love seat electric recliner. We also purchased the Pure Promise Additional Warranty for $219.99. Our total bill was $1,722.67. On Wednesday February 28, 2018 we visited the Monroeville, Pennsylvania store to register a complaint about the loveseat. The leather between the pillows is pilling and cracking. We are in our 70's and very careful with how we use the loveseat. It ... read more

Daniel F. 

on BBB

7 years ago

Please do not shop with American Signature Furniture aka Value City. I went in on Black Friday to purchase a 2 piece sofa and side table. Repeated myself to the sales associate the layout I wanted was the same as the one in the show room and even measured it out with them. Was told it was a special order for the fabric we wanted and it would take 4 weeks, but because of the holidays to expect 6 weeks. After 7 weeks i called to check the status, and the store did not know when it would be ready. In that time, the store i purc... read more

Kyle 

on BBB

7 years ago

My experience was fine - the showroom in Gurnee Mills always seems to have furniture I like, plenty of people willing to help, the guy who helped me was very nice. The furniture seems reasonably priced, I did buy a warranty, which also seemed reasonably priced, they will go over what the warranty entails in detail if you ask them. They let me schedule delivery on Saturday, they called to confirm I still wanted the furniture and what I ordered, they called to set up a time, they called when they were coming, then they called ... read more

Chris L. 

on BBB

7 years ago

We ordered (2) furniture sets the Wednesday before Thanksgiving, November 22nd 2017. My wife and I went into the showroom the weekend prior to *****test” and talk with a sale person. After talking with this gentlemen he informed us that the color and fabric choice we choose (light gray and dark gray) it will be classified as a “special order” and will take 30-45 days to fulfill the order for delivery. We were okay with this because we just bought a new home and figured it would be nice to lay floor, paint, etc… without havin... read more

Darrell S 

on BBB

7 years ago

I bought new furniture, it is less than a year old and some stitching came out. I called and set appointment for repair, I waited all day no one showed I called and was told they were at my home at 8:30 Am that morning. I assured them I was home and no one was at my home. I received no phone call from them stating they were there, I received no call letting me know their intended arrival time, which a manager told me I should have got. I had to reschedule the appointment. Unfortunately I was admitted to the hospital and wasn... read more