American Signature Furniture

Sara 

on BBB

7 years ago

I bought a couch from this business on September 2nd and paid $500 for the couch and delivery fee. I told them it was important that I get the couch before October 18th, and they assured me it would be delivered on October 17th. They also told me to call closer to my delivery date to see if it could be delivered sooner. When I called two weeks prior to the delivery date, they told me that the couch was out of stock and couldn't guarantee that it could be delivered at any point this month. I now have no couch and am waiting f... read more

shirlene a. 

on BBB

7 years ago

DO NOT PURCHASE FURNITURE FROM VALUE CITY FURNITURE. I bought an over $2k bedroom set from them at their Falls Church, VA store. They showed up to deliver the bed Last Thursday (9/28). The delivery guy announces that they have the wrong size slats for the bed and that someone else will bring it later that day and finish setting up my bed. It is now Monday, October 1 and I am still sleeping in my guest room bed because NOBODY has shown up to set up my bed. They are the worst worst worst worst worst. the store has never called... read more

Jeremy B. 

on BBB

7 years ago

Took over a half hour of walking around before anyone approached us for help. Given we were the only customers in the store seems a little excessive. Once someone showed up she was very friendly and helpful and we placed our order. The next week we came to pick up or order only to drive home and find we were missing a few pieces. living over 30 minutes away I called ahead for help. After 10 minutes on hold I was told to come on in and they could help. So I made the drive waited another 30 minutes with another customer for so... read more

Amy W. 

on BBB

7 years ago

I ordered my furniture in April and now it's September. 1st it was in stock than they gave me damaged furniture. I've been waiting for the new furniture for ever. I still have nothing. I call and want a full refund yet the management tells me they will call me back in 10 minutes every time. I emailed corporate also and nothing. 

Cherelle M. 

on BBB

7 years ago

I had the worst customer service experience from a employee who claimed to be a "manager" in the *** acceptance program. The manager spoke to me in a condescending tone also hung up on my several times refused to provide corporate number or managers information or employee #to identify him, threatened to come pick up my furniture i will never lease furniture from value city again 

James C. 

on BBB

7 years ago

My wife and I decided to use my **loan to purchase our first home this past April. We didn't want to bring our apartment furniture so we decided to go to Value City to purchase some nice living room furniture. We went to the value city store in Pineville North Carolina and found a beautiful faux leather sectional we loved and decided to purchase it for 2,400 dollars roughly. After delivering the furniture everything was fine until around July when we noticed one day, that the upholstery was bubbling and separating from the s... read more

Stacy J. 

on BBB

8 years ago

If I could give this company 0 stars I would. I purchased my bedroom furniture back in April and every month they push my delivery date back for my furniture. I finally did receive parts of my furniture all except the dresser which I was told was being delivered on 8/16/17. When I contacted them today to find out what time frame it was being delivered, the store associate told me it's not being delivered until 9/19/17. Already furious with this company from them pushing my delivery dates back from the time I purchased my fur... read more

Nicole W. 

on BBB

8 years ago

First of all, I purchased a sectional couch that was roughly $2200 (including tax and the imaginary insurance) on a 120 days same as cash plan. I tried to pay it off a little every paycheck instead of once a month, but they would not accept any extra payments. They wouldn't allow me to pay more than the required monthly payment. So, needless to say, at the end of my 120 days, I was stuck with a huge amount left to pay all at once. I had this sectional for about 3 months and my dog got sick on one of the cushions. I cleaned i... read more

Tanya C. 

on BBB

8 years ago

I have a positive review I'd like to share. Service technician by the name of Mike K. came to my home for a service call and I was genuinely impressed with his customer service.I would like to start off by saying,Mike represents your company very well and his pride shows when he talks about the company from a customer and employee standpoint. Mike embodies the qualities required as a service tech that's representing your company. Help me congratulate Mike on a job well done!