American Signature Furniture

Courtney R 

on BBB

3 years ago

I have had bad experiences all the way around, Ive been to a store looking to purchase a mattress. We asked for help and waited 20 minutes no help came, we asked the main desk again and waiting another 20 and still nobody came to help, they were all in the front of the store joking and laughing while we left. I tried ordering a split box spring and was told the price and transferred to billing, the sales rep failed to mention the price was per half not a set. My husband and mother in law bought me a very expensive vanity in ... read more

T Simmons 

on BBB

3 years ago

Value City furniture has the worst customer service and policies. I ordered a living room set in November, and the set was delayed 3 different times. Value City will get their rudest agent to call and give you a timeframe 24 hrs before the delivery date and then have the same rude individual to call you back 2 hrs later to tell you the furniture cannot be delivered. When you ask for an estimated date they cant give you the information right off hand and they dont call you back in a timely manner to update up you as if they h... read more

T Simmons 

on BBB

3 years ago

Value City furniture has the worst customer service and policies. I ordered a living room set in November, and the set was delayed 3 different times. Value City will get their rudest agent to call and give you a timeframe 24 hrs before the delivery date and then have the same rude individual to call you back 2 hrs later to tell you the furniture cannot be delivered. When you ask for an estimated date they cant give you the information right off hand and they dont call you back in a timely manner to update up you as if they h... read more

Laquana W 

on BBB

3 years ago

I spoke with the manager on duty today. He lacked extreme empathy when I explained to him that I was expecting my couch with all of my parts. When ************ Department arrived with my couch the legs to my Ottoman was missing. After a third follow up call to the Novi location (the store that had my couch) I was advised of the **** week estimated time of delivery from the manufacturer. This is not feasible at all considering I expected their delivery team to have ALL of my parts when it was delivered on 1/8/22. The manager ... read more

Laquana W 

on BBB

3 years ago

I spoke with the manager on duty today. He lacked extreme empathy when I explained to him that I was expecting my couch with all of my parts. When ************ Department arrived with my couch the legs to my Ottoman was missing. After a third follow up call to the Novi location (the store that had my couch) I was advised of the **** week estimated time of delivery from the manufacturer. This is not feasible at all considering I expected their delivery team to have ALL of my parts when it was delivered on 1/8/22. The manager ... read more

Shawn V. 

on BBB

3 years ago

So sad the Value City Furniture store in ****** ******** has the rudest employees!I do not live in the state, came to the state after seeing their furniture online, so me and my husband flew to the city bought a lot of furniture. I should have known from the very first sales person this was not going to be a good experience! The only person that is very nice and respectful is the gentle who handles furniture being fixed! Bu the way our custom couch came in broke! The accounts manager, very rude continue to hang up the phone ... read more

G F. 

on BBB

3 years ago

Buyer beware.. bought a mattress from them 6 years ago..was told it was guaranteed for 10 years no problem. Well, the mattress doesn't hold its shape and sinks down..furniture man came to the house for inspection and said it should be replaced. You guessed it, not standing behind their merchandise..will NEVER step foot in that garbage store again..and word of mouth will do the job!! 

G F. 

on BBB

3 years ago

Buyer beware.. bought a mattress from them 6 years ago..was told it was guaranteed for 10 years no problem. Well, the mattress doesn't hold its shape and sinks down..furniture man came to the house for inspection and said it should be replaced. You guessed it, not standing behind their merchandise..will NEVER step foot in that garbage store again..and word of mouth will do the job!! 

Shawn V. 

on BBB

3 years ago

So sad the Value City Furniture store in ****** ******** has the rudest employees!I do not live in the state, came to the state after seeing their furniture online, so me and my husband flew to the city bought a lot of furniture. I should have known from the very first sales person this was not going to be a good experience! The only person that is very nice and respectful is the gentle who handles furniture being fixed! Bu the way our custom couch came in broke! The accounts manager, very rude continue to hang up the phone ... read more