American Signature Furniture

Brandon G 

on BBB

3 years ago

I think this place has no sense of business or customer care. I worked with a sales person who was nice but had zero communication. I was to receive an living room set in December and then it was changed to March and no one told me! Then when calling customer care I was treated terribly because I was told no delivery unless I paid an outrageous fee. I originally had means to pick up before and now that chance is gone and was treated like I was the one who made these mistakes. I was told well if you wont pay to just cancel th... read more

Jawad K 

on BBB

3 years ago

2021 October end of the month I purchase almost $5500 furniture I got to deliver on time everything was great once the delivery I received and check I find out the sofa have a big gap between the seating area I called customer service and tell them about it they told me we send the person who will come to your house to inspect the sofa Since then till now Im still waiting for the replacement or the repair of my sofa when I call the shop on Broad Street for value city furniture they are not willing to send me any email that w... read more

Debbie P 

on BBB

3 years ago

I had a bed delivered December 23,2021 The delivery guys broke my light in my hallway, lifted up the bed and put it in the room. When they left there response was sorry about your light, didnt offer to even clean it up! I reported it to value city and the guy in charge of the delivery company called said they would replace my light. Which never happened, Ive reached out numerous times to the help center, there last response was someone would be calling me, which still hasnt happened! Be aware of them, customer service is ter... read more

Debbie P 

on BBB

3 years ago

I had a bed delivered December 23,2021 The delivery guys broke my light in my hallway, lifted up the bed and put it in the room. When they left there response was sorry about your light, didnt offer to even clean it up! I reported it to value city and the guy in charge of the delivery company called said they would replace my light. Which never happened, Ive reached out numerous times to the help center, there last response was someone would be calling me, which still hasnt happened! Be aware of them, customer service is ter... read more

Octavian D 

on BBB

3 years ago

After I finally received my furniture, one of the arm rests of my loveseat was scratched (leather). After months of attempts (e-mails only), I finally received a call from a person that was willing to come to the house and take a look at the damaged product. The person came in, took pictures, scribbled something down and that was it. Never heard from him again. Still waiting for someone to at least call. Nobody ever contacted me again. It has been almost ONE YEAR since that visit.I also have insurance on that loveseat that e... read more

Octavian D 

on BBB

3 years ago

After I finally received my furniture, one of the arm rests of my loveseat was scratched (leather). After months of attempts (e-mails only), I finally received a call from a person that was willing to come to the house and take a look at the damaged product. The person came in, took pictures, scribbled something down and that was it. Never heard from him again. Still waiting for someone to at least call. Nobody ever contacted me again. It has been almost ONE YEAR since that visit.I also have insurance on that loveseat that e... read more

Courtney R 

on BBB

3 years ago

I have had bad experiences all the way around, Ive been to a store looking to purchase a mattress. We asked for help and waited 20 minutes no help came, we asked the main desk again and waiting another 20 and still nobody came to help, they were all in the front of the store joking and laughing while we left. I tried ordering a split box spring and was told the price and transferred to billing, the sales rep failed to mention the price was per half not a set. My husband and mother in law bought me a very expensive vanity in ... read more

Gina O 

on BBB

3 years ago

i waiting 2 months for a recliner when i got it and picked it up the recliner had 2 left arm cushions to attach. to it. I called to have a right arm and they put me on hold for ********************************************************** on hold again then said they would email a manger. never got a call i called again. no manager and no way to reach my salesman who was out until Saturday. No phone number to reach him they would not take a message and no vm.. Were rude on the phone. the assistant service manager actually told ... read more

Gina O 

on BBB

3 years ago

i waiting 2 months for a recliner when i got it and picked it up the recliner had 2 left arm cushions to attach. to it. I called to have a right arm and they put me on hold for ********************************************************** on hold again then said they would email a manger. never got a call i called again. no manager and no way to reach my salesman who was out until Saturday. No phone number to reach him they would not take a message and no vm.. Were rude on the phone. the assistant service manager actually told ... read more