American Signature Furniture

Karen G 

on BBB

3 years ago

We purchased the warranty for our $2,000 furniture purchase. First visit was fine - now they are asking for a copy of our receipt before accepting our second claim?! I have it - not an issue - but when you go through their app to file the claim - it literally pulls up your purchase date/information. Such a terrible stall tactic. Will never purchase from them again - you get what you pay for - total c*** 

Karen G 

on BBB

3 years ago

We purchased the warranty for our $2,000 furniture purchase. First visit was fine - now they are asking for a copy of our receipt before accepting our second claim?! I have it - not an issue - but when you go through their app to file the claim - it literally pulls up your purchase date/information. Such a terrible stall tactic. Will never purchase from them again - you get what you pay for - total c*** 

Trina B. 

on BBB

3 years ago

I am a customer that believes in the warranty programs but when I purchased my furniture at value city I had put a claim in for the Pure promise protection due to scratches on my leather furniture from my husbands tools left in his pocket. We put this claim in and it was immediately denied we disputed the claim and it was denied again. I am not sure why they are not living up to the protection plan but I will never purchase furniture again from this company and I will ensure that all of my friends and family are aware that t... read more

Trina B. 

on BBB

3 years ago

I am a customer that believes in the warranty programs but when I purchased my furniture at value city I had put a claim in for the Pure promise protection due to scratches on my leather furniture from my husbands tools left in his pocket. We put this claim in and it was immediately denied we disputed the claim and it was denied again. I am not sure why they are not living up to the protection plan but I will never purchase furniture again from this company and I will ensure that all of my friends and family are aware that t... read more

Tiffany S 

on BBB

3 years ago

I purchased a blue sectional from American Signature Stonecrest late 2020. Lately Ive noticed the chaise seems to be lower than the sofa area. Once I decided to take a closer look I noticed the wood hanging from underneath. Mind you I am single with no kids and live alone, so the chaise fell apart. I do not sit in my family room.I called the Stonecrest location to see if I could get someone out to repair the the sofa and the young lady on the phone was so rude. I simply ask if I could request service for someone to come out ... read more

Tiffany S 

on BBB

3 years ago

I purchased a blue sectional from American Signature Stonecrest late 2020. Lately Ive noticed the chaise seems to be lower than the sofa area. Once I decided to take a closer look I noticed the wood hanging from underneath. Mind you I am single with no kids and live alone, so the chaise fell apart. I do not sit in my family room.I called the Stonecrest location to see if I could get someone out to repair the the sofa and the young lady on the phone was so rude. I simply ask if I could request service for someone to come out ... read more

Shannon M 

on BBB

3 years ago

We bought two couches at the Clarksville, In. store. We paid over $1,000 on each one. One of the couches had three of the pads or casters, as some refer to them, missing. We did not realize this until it had scratched our floor. I called the store about the missing parts so I was told I had to go through their repair service. I was told the service guy would probably not have the parts and when he came to our house he did not. So, I called the store again and was told to go through the repair service again. I explained that ... read more

Jadah B 

on BBB

3 years ago

I purchased two items one was $799 and the other was $899 I had purchased it during Labor Day sale a 40% off so the $799 piece end up being $480 and the $899 piece end up being $540 they told me to pay $275 a month on it with the sale on it I figured I was gone b done paying it off I did not get any calls about their being a remaining balance so they took it upon they selves to charge me full price for each piece I have paid 888 on it but their harassing me I have to pay **** and they have on my credit report I owe them ****... read more

Teresa D 

on BBB

3 years ago

Value City Furniture was professional to deal with and quick with delivery and set up. We have made multiple purchases from them and have been completely satisfied with their high quality service. Thank you!