American Signature Furniture

Mishad A 

on BBB

4 years ago

Hello, I had the worst customer service experience from the customer service department at the 14 mile Sterling Heights, Vandyke location. The RUDE customer service lady expected a SORRY from me when I went to return my mattress protector. I am that customer who bought $5000 furniture from them and want to return mattress protector that cost $69. And their expectation was to say SORRY to the customer service representative for that $69 protector even though she was rude to me when I first dealt with her! It looks like the ma... read more

RaShawn M 

on BBB

4 years ago

I'm writing about the most awful customer service experience that I've ever had in a Value City store. The Value City store that I'm referring to is; store # 144, located at **** ********** ***** ***** *** ********** * *** *****. I began the exciting journey of purchasing a new love-seat and couch for my home on 03/17/2021. I was so happy with the items that I purchased, or rather the items that I thought I purchased. The sales person, Mr. Sagun L** assisted me with selecting the love-seat and couch that I wanted. He wrote o... read more

Patrick F 

on BBB

4 years ago

In February I went into value city furniture to look at dining room sets after finding one I liked I ordered and paid for a set along with 4 bar stools! The sales man told me the dining set would not be in until march 23rd but I could get my bar stools in a week! I picked up the bar stools a week later after a long wait the 23rd of march was 3 days away and I did not hear from value city. So I called only to find out the set was not coming in till April 14 the so we set up a date for the 17th of April on the 13 of April I ge... read more

Mary J 

on BBB

4 years ago

I recently purchased furniture from Value City Furniture in Baltimore National Pike in Baltimore Md. The sales people who actually show you around the store and help you to purchase the items are exceptional! i cannot give them enough praise :) The horrible problem of this store is the customer service or lack thereof and also the long delivery status of actually receiving the furniture that I fully paid for. There is no help for me to receive my furniture so i'm left to my own devices which is to complain until i receive my... read more

Renato 

on BBB

4 years ago

We bought funiture over labor day for our new house: a dinning room table, sectional couch, a chest, a dresser, and some custom pillows. Furniture was to be delivered 10/6 and 11/21. As we approached 10/6, I get an email saying shipment is delayed (our table). I call to see what can be done and turs ou the chairs are not ready, but the table is so I ask the table be delivered. The person super dismissively tells me they do not deal with this and to call the delivery store. So I spend 2 hours on a phone to get my table delive... read more

Brenda B 

on BBB

4 years ago

This company should be banded. I purchased item in January 2021. They changed my pickup date 3 times. The last date; They called me 3 times threatening if I didn't pick up in 3 days; which was the actual date the item arrived; they would cancel and return to sell. After the 3rd threatening call; I advised them to cancel order and refund my money. I had to wait on hold for over and hour to try and get this process done. These people were rude, arrogant and unapologetic for their poor customer service. They have had my funds n... read more

Leigh J. 

on BBB

4 years ago

I ordered a $4,000 couch and within 2 weeks one of the recliners stores working. I called signature they sent someone out and he said we would need a part and he would let them know. A month later nothing no calls no emails nothing. I called American signature and they said there was no part ordered and that they would go ahead and order it. I didn't hear anything back for any 6 weeks so I called them and the lady that handles this is off on Mondays but the woman who answered says she would get with her on Tuesday and will c... read more

RL 

on BBB

4 years ago

Could not deliver on time. They were late and said to just wait. I work so I did not have the option of waiting. Also note they subcontract their deliveries and only remove old furniture if you have cash in hand. Who ever heard of a furniture company not being willing to move your old sofa to the garage or curb. Plus delivery is 129.00. Not very reasonable at all. Save on the mediocre furniture then pay 129 delivery and wait until they decide to deliver it. Go somewhere else. 

Linda C 

on BBB

4 years ago

Value City does not honor their warranties you pay them all this money and they stick it in their pocket and they refuse to help you you can't talk to anybody from the warranty and all they do is run you in circles and they take advantage of old people everything's got to be done on a computer if you don't have one you're just out of luck