American Signature Furniture

Jennifer B. 

on BBB

3 years ago

Horrible! The sectional I paid high dollar for was broken within 3 Months, repeatedly. I took 1 year to get the part, due to Covid, and when it was replaced the technician left the cord out and when the recliner was closed it snapped back in half, once again broken. After repeated calls to ******************* they agreed to replace it but the sectional was no longer sold and I would have to pick out a new one. The store could never locate my claim number, conveniently, and pure promise said it was closed so they couldnt help... read more

Ada I. 

on BBB

3 years ago

I ordered a $1000.00 lift chair for my father in law that has a bad back and bad hips. Since we ordered the chair we had to wait 3 weeks which turned into about 6 weeks for the chair. Once we got it he used it 2 times and got stuck in the chair due to the brain box went out. They sent a guy out to tell us he would order a new box which instead they are replacing his chair but we have to take back the old chair and pickup the new chair. They don't care about their customers at all. Called customer service and the lady was so ... read more

Ada I. 

on BBB

3 years ago

I ordered a $1000.00 lift chair for my father in law that has a bad back and bad hips. Since we ordered the chair we had to wait 3 weeks which turned into about 6 weeks for the chair. Once we got it he used it 2 times and got stuck in the chair due to the brain box went out. They sent a guy out to tell us he would order a new box which instead they are replacing his chair but we have to take back the old chair and pickup the new chair. They don't care about their customers at all. Called customer service and the lady was so ... read more

Charlotte W. 

on BBB

3 years ago

I purchased that didnt meet standards. The product is discontinued and no solution offered to the customer. I purchased a leather bed and is peeling terribly. 

Charlotte W. 

on BBB

3 years ago

I purchased that didnt meet standards. The product is discontinued and no solution offered to the customer. I purchased a leather bed and is peeling terribly. 

Candice C 

on BBB

3 years ago

I have had a terrible experience with American Signature Furniture. I ordered a sectional 12/22 and should have been delivered 5/3/22. My delivery was delayed twice. I took time off from work. I called customer service as well as the store and both were unable to provide details regarding ETA of the drivers. **************** reps were rude and had poor customer service skills. I will never purchase from this company again. Horrible. 

Candice C 

on BBB

3 years ago

I have had a terrible experience with American Signature Furniture. I ordered a sectional 12/22 and should have been delivered 5/3/22. My delivery was delayed twice. I took time off from work. I called customer service as well as the store and both were unable to provide details regarding ETA of the drivers. **************** reps were rude and had poor customer service skills. I will never purchase from this company again. Horrible. 

E’Tona F. 

on BBB

3 years ago

I have never had such a negative experience purchasing from a company, and most certainly have never felt the need to file a complaint. I ordered a dining room table in December and a pick up date was scheduled for January 14th. I received a call that my table had arrived so l arranged for a hauling team to meet me a Value City. If you decide to pick up your merchandise, please make sure that you open the box and check your items. I almost didnt, but something told me not to trust that everything was shipped without damages.... read more

E’Tona F. 

on BBB

3 years ago

I have never had such a negative experience purchasing from a company, and most certainly have never felt the need to file a complaint. I ordered a dining room table in December and a pick up date was scheduled for January 14th. I received a call that my table had arrived so l arranged for a hauling team to meet me a Value City. If you decide to pick up your merchandise, please make sure that you open the box and check your items. I almost didnt, but something told me not to trust that everything was shipped without damages.... read more