American Signature Furniture

Twala C 

on BBB

3 years ago

Brought a sofa set and chaise was defected by being a couple of inches too short. I didn't realize the chaise was too short for about 3 months when my husband kept complaining that it was uncomfortable and didn't feel like it did in the store.. It's a leather set so what could happen to a leather set in 3 months. I was told that I could only exchange the chaise for the correct size BUT I didn't trust that would be the case so I wanted to exchange for another set. I was told that my return was over the deadline so I could onl... read more

Nadine R 

on BBB

3 years ago

My husband and I purchased the nest sofa for over $3,000. It took Value City three months to deliver the sofa. After having the sofa for two months, the seams started bursting out from the cushions . We called to have the sofa cushions repaired and were told that we would receive two replacement cushions. The order was reported in November. This is now April and we have not received anything. We have called several times to get updates and been given the run around. We decided to go into the ************ **. store location t... read more

Nadine R 

on BBB

3 years ago

My husband and I purchased the nest sofa for over $3,000. It took Value City three months to deliver the sofa. After having the sofa for two months, the seams started bursting out from the cushions . We called to have the sofa cushions repaired and were told that we would receive two replacement cushions. The order was reported in November. This is now April and we have not received anything. We have called several times to get updates and been given the run around. We decided to go into the ************ **. store location t... read more

Robert C. 

on BBB

3 years ago

Received damage end table called 4 times still waiting for shipping label to send it back 03/28/2022. Just getting a run around One person told me to take it to a store it would be a 170 mile trip 

Robert C. 

on BBB

3 years ago

Received damage end table called 4 times still waiting for shipping label to send it back 03/28/2022. Just getting a run around One person told me to take it to a store it would be a 170 mile trip 

M. B 

on BBB

3 years ago

I purchased a chase sofa chaise combination. The warranty company Pure Promise is a fraud. They take your money and deny every claim due to unable to see pictures. Then Pure Promise supervisor told VC Corporate they would send someone out. Now 10 days later they haven't even called to schedule an appointment. I've spoken with Value City corporate office on several occasions now with no success. This is an embarrassment to Value City, but they continue to push the Warranty. By the way, 2yrs have passed since my first complain... read more

M. B 

on BBB

3 years ago

I purchased a chase sofa chaise combination. The warranty company Pure Promise is a fraud. They take your money and deny every claim due to unable to see pictures. Then Pure Promise supervisor told VC Corporate they would send someone out. Now 10 days later they haven't even called to schedule an appointment. I've spoken with Value City corporate office on several occasions now with no success. This is an embarrassment to Value City, but they continue to push the Warranty. By the way, 2yrs have passed since my first complain... read more

Michael b. 

on BBB

3 years ago

My wife and I ordered a sofa and love seat on 1/2/22. The first delivery was canceled with no phone call. Took the day off work and nothing. Next one was canceled no notice. I was told the love seat was there but not the sofa and that was why. I talked to the manager and he set up a delivery for just our love seat. Delivery canceled it. Again I took the day off. I go up to the store for the 3rd time now wasting my time, gas, and wear o. My car to be told it will be sent again. Nope! Canceled again due to damaged good. I show... read more

Michael b. 

on BBB

3 years ago

My wife and I ordered a sofa and love seat on 1/2/22. The first delivery was canceled with no phone call. Took the day off work and nothing. Next one was canceled no notice. I was told the love seat was there but not the sofa and that was why. I talked to the manager and he set up a delivery for just our love seat. Delivery canceled it. Again I took the day off. I go up to the store for the 3rd time now wasting my time, gas, and wear o. My car to be told it will be sent again. Nope! Canceled again due to damaged good. I show... read more