American Medical Response

Danielle J 

on BBB

2 years ago

On the way home from vacation while traveling through the ********* mountains My family and I were hit by an American Medical Response ambulance, and NO the lights nor siren were not active on the ambulance! The incident almost ran us off the mountain and left us pretty banged up, car totaled and lucky to be alive. Once my vehicle stopped in a ****** after the wreck and we removed ourselves from the vehicle we received medical help and assistance from those who had seen the wreck and had stopped their vehicles to assist us. ... read more

Karen T 

on BBB

2 years ago

I received a **** of $1067 for 3 trips for my husband. I paid the full amount and a few weeks later AMR determined there was an overpayment and reimbursed me . Then I got billed again for the same trips. I have had to call twice when my checks were not posted to the account and I was getting past due notices. This last payment cleared my bank on 5/27/22 and today 6/11/22 I got a past due email. I guess I will have to call again and wait on hold to find out why my check has not been credited to my account 2 weeks after the fa... read more

John H 

on BBB

2 years ago

Never sent me a ****. It went straight to collection, where I paid off via Credence, but have no receipt.The fact that they NEVER sent me a **** and it went straight to collections means that I will *** (I have retained a lawyer) if this shows up on my credit report. 

Darrel S 

on BBB

2 years ago

It has been my displeasure to to be transported by this so called company. Now they they want $1200.00 for a trip the driver where the driver refused to transport me to my hospital of choice. Kidnapped by the meat wagon 

Stefanie G 

on BBB

2 years ago

I was not given the opportunity to see if my insurance would cover the ambulance service nor was I given the choice of ambulance (I didn't know what the hospital knew about ambulances tending to be out of network) nor was I allowed (some hospital or ER policy?) to drive/transport my teenager from ER at one hospital to the adolescent behavioral health hospital myself. We ended up with a **** for almost $4,000 for that one way trip! We paid to avoid late payment. Wish we hadn't. Have discovered delays because AMR submitted inc... read more

Patricia W 

on BBB

2 years ago

I have been trying to get a **** situation rectified since February 2021 I have called every two weeks to get this resolved and every time I call they pass the buck to somebody else and nobody has helped me. All they have to do is send a ambulatory ambulance ride **** to the right insurance company and theyve neglected to do that. Nobody wants to help you it is holding up my lawsuit from my accident to continue to get physical therapy. They say theyre going to respond in three days and they never do and this has been going o... read more

Cathy D 

on BBB

2 years ago

AMR Ambulance service in ***************************************. My husband used their services in March this year. We recently got their ****, The **** for the basic ambulance serve and also for mileage at @ $25. a mile. The mileage from our home to the hospital is 1.9. They billed 4 miles at the cost of $110.40. I had this issue with them a few years ago at another location where the mileage was 5 and they billed a 10 mile round trip. It appears they are doing fraud by billing customers for a round trip! In addition their... read more

Jarrod C 

on BBB

2 years ago

They sent me a **** for two ambulance rides that I never took to locations that I've never even heard of. The company had two different PO Boxes listed on the letter. I called the number and concisely told the women (who struggled to speak English) that I had not used their service, didn't take any ambulance rides, and, if they continued sending me bills or reported me to the credit bureau, that I would take legal action against them. It all felt very "scammy". 

Haley P 

on BBB

2 years ago

I would give them 0 stars if I could. I paid my **** (~$2,000) today 5/17/2022 because AMR has been unable to successfully submit payment to my insurance since December 21, 2020. All of my other hospital bills from the same day of service were successful, except AMR. My lawyer's office has reached out to them numerous times over the past year (>10 times, don't worry - I have receipts) and been on the phone for hours to resolve this issue, and yet AMR has remained incompetent. I am paying it now despite the fact that my insur... read more