American Medical Response

Janice G 

on BBB

2 years ago

My mom was transported from *********** to *******************. Transportation was arranged from the hospital to send mom by wheelchair back to her facility. I paid the bill which was in 2 parts but kept receiving statements by mail and e-mail. Even after the checks were cashed the communication for payment continued. I considered this harassment. When you call and state that payment was made you have to talk to a billing associate that is hard to understand, they are unaware if the check cleared showing payment is still req... read more

Samir H 

on BBB

2 years ago

Send text for $2,272 ************** never received a claim 

Jami K 

on BBB

2 years ago

Customer **********************,???Noooooooooooo I won't they are criminals in a sense. They have you call customer ********************** and it is a person in *************** who doesn't help just puts ypu on hold and says they will get back in 7 to 10 days... they never do 

Fred T 

on BBB

2 years ago

********* ** AMR are RACIST AND DISGUSTING. Whoever Supervisor with a Grey shirt that came to an accident 3/2 corner of ******* and ******* is disgusting. Had an accident came to my vehicle calling my child 4 year old a name! 

John Y 

on BBB

2 years ago

On 9-24-2021 I was transported from Banner Del Web to *************** and as i was facing a Life or Limb situation and the AMR driver removed my glasses and a $1000.00 Gold chain from my neck and placed in a plastic bag but was never returned to me - So i spent 10 days in the hospital without my glasses and I know they stole my Gold Chain 

Sue c 

on BBB

2 years ago

I am currently dealing with this company about transport of .my husband from a skilled nursing facility to the hospital er. Got a couple of vague texts first about a bill for this but no date or phone for the company. After receiving a paper bill for more than $2000.00 I called and spoke to someone (difficult to understand). He was unclear about my husband's ******** number so I gave it to him as well as his supplemental insurance,which came back to him as unknown. Then gave him their toll free number and address. He wanted ... read more

Di P. 

on BBB

2 years ago

The actual service provided was great and this would have been 5 Stars. But, same issue with this poorly supported billing process except that they never attempted to send my husband's bill to a collection agency. He has medicare and pays for a supplement that covers approved costs not actually paid by medicare. In April, 2022 his transport was necessary and covered by this. AMR submitted a bill for mileage to medicare and, of course, medicare does not pay mileage without an associated service. He was billed and wanted to pa... read more

Daniel M. 

on BBB

2 years ago

They are very corrupt. I contacted them of numerous time to have them bill my health insurance. After 7 months they did. I recommend that people keep track of their time they spend dealing with the billing department and them file a civil suit on them. Worst customer ********************** every! 

MP 

on BBB

2 years ago

To Whom It May ******** I have attempted numerous times to resolve my medical bill with the company; trip occurring on 3/15/22. One of the reasons my bill has not been resolved in almost 10 month is that an AMR employee filled out paperwork incorrectly. I have been notified by an AMR employee that my Aetna member ID was listed incorrectly as my Social Security Number. I was told as well by another employee that it would now take an additional ***** days to resubmit my claim, after submitting it for internal review at AMR. Th... read more