American Medical Response

Mike M 

on BBB

a year ago

$2,000 for a ten minute ride. They did absolutely nothing except for a ride. The VA said my bills were taken care of, then I received the bill.It was sent to collections through a company off shore in ***** and they gave me another number that was in ***************. Tried to set set up a payment plan but they refused because it was over 120 days late even though the VA said everything was taken care of.I'm not paying a company off shore in ***** because AMR is refusing to accept my money.AMR is a scam ambulance service.10 m... read more

Danette A 

on BBB

a year ago

They charged me over $4000 for an ambulance ride. A **************** with no medical equipment etc necessary.My ins ** told them I didnt have to pay most of it. I paid my part. AMR is hassling me for the rest of the money anyway.And the *** was a **ld jerk who admitted to me he doesnt like people, while I was having my first ever panic attack and thought I was literally dying.Dont call an ambulance unless you absolutely have to, if these are the folks who will arrive. They dont seem to care and just want to rob you. 

Anthony W 

on BBB

a year ago

They billed me over $1,300 for a one mile ride to the hospital. My insurance didn't cover it. I tried twice to negotiate a more reasonable price. I also contacted two elected officials and was ignored. Their costs for the ride were probably under $100. It's pure price gouging. 

Karen H 

on BBB

a year ago

The AMR billing department is pathetic and ineffective. My mother had an emergency in March 2023 and was taken to the local hospital for evaluation; after a few days in the hospital, the hospital transferred her by AMR ambulance to a rehabilitation facility. The following month my mother received 4 (legitimate) bills from AMR. I have power of attorney for my mother's finances. I paid 3 of the 4 invoices. My mother's insurance company said the 4th bill was coded incorrectly so the insurance company kicked it back to AMR. We h... read more

Michelle A 

on BBB

a year ago

Of course our insurance did not cover my husbands AMR transfer to the hospital, so we were left to pay an $1800.00 bill. I spoke with a representative from AMR and set up a payment plan. We diligently paid every month for like 5-6 months until we received a letter stating that we were being sent to collection unless we paid the remaining balance. Legally I was under the assumption that they could not send you to collection unless you werent paying your bill, but I guess thats not the case. My husband at the time was getting ... read more

Angela C 

on BBB

a year ago

Horrible company. ***** yr old mother fell in bathroom and bounced her head off the tile floor. Called 911 for ambulance to send her to hospital to check for brain bleed. EMT coded the call as non-emergency. They billed my mother $1700 that she had to pay out-of-pocket because it was not covered by her insurance because of that EMT. 

John D 

on BBB

a year ago

When I contacted AMR, to contest their bill (6 years ago/2017), AMR advised me; I was responsible for the co-payment of approx. $198 (20%). I was treated rudely and with total disrespect. They completely ignored my legitimate and legal questions/issues regarding their false/fraudulent billing procedures! When I advised them, they were paid ($991), far more than enough by my insurance carrier. All for a non-emergency, transportation only call, a 4 minute, 1.3 mile ride to the *****************, in a clearly stated; non-emerge... read more

Eugene D 

on BBB

a year ago

Totally dishonest company.STAY AWAY IF AT ALL POSSIBLE!!!I was forced to take an ambulance transfer from ********** ** to ****** **. in Oct 2022.AMR DEMANDED PAMENT UP FRONT OF OVER $ 1,800.00.The customer rep advised that they did not work with my medical insurance carrier. I paid the upfront costs, took the transfer ride, and submitted their invoice to my insurance carrier, only to be advised by them that AMR would need to bill them directly for them to cover the bill.I then called AMR and advised, and they misbilled the i... read more

Lee H 

on BBB

a year ago

I do not know if they are mismanaged or if they intentionally mislead when it comes to their billing practices. My insurance paid them and a year later they are billing me for an additional $1500.00 I spoke with insurance and AMR was paid the contractioned rate and that I may owe an additional $250.00 I called AMR and he said it would go to collections if I didn't set up a payment plan right then. I explained that I was willing to pay the co-pay but not the full amount. He was not helpful and told me they do not take the con... read more