American Medical Response

DL P 

on BBB

a year ago

They are terribly difficult to get in touch with to discuss a bill you keep receiving and shouldnt be in a dialect you can understand. They continue to send a bill for ~$800 even after receiving payment from the insurance company. The insurance company even explained to them that we dont owe any additional cost (per ** code).and they still send a bill. 

Christine C 

on BBB

a year ago

I received a bill and they are not registered with my insurance company so it was rejected by my insurance. If they chose not to register with the insurance companies then they aren't going to get paid. I would understand if I was with an obscure insurance company but it is their responsibility to ensure they are part of the major networks which I am. 

Michelle W 

on BBB

a year ago

I have worked in the medical field for over 10 ********* have NEV** been treated so rudely. I had to call 911 due to my ********** rate were stroke level. My pharmacy was having trouble getting my meds in on ******** was out of them for 3 days. I was very concerned about my ********** rate being so high. My lips were going numb, I was very dizzy, my hands were locked in a crunched position, very nauseated. Needed promethazine to help it.All the girl wanted to do was accuse me of seeking drugs. Kept saying if I go to ** I wou... read more

Brandy H 

on BBB

a year ago

On june 22, i was appalled by the treatment I received by the whole crew but notably the curly haired girl and this other guy w a stocky build. I had called 911 the night before due to shortness of breath and angina. i called again the following night on the 22nd, i was given the 3rd degree about calling two nights in a row. Mind you i had pain and an O2 saturation about 92% several days. I experienced angina on one of those evenings. The crew did not even open up their supplies or measuring instruments. I rode in the back b... read more

Sonja B 

on BBB

a year ago

5 years ago I was involved in natural environment accident where a heavy iron trash can lid blew off by the wind gust and hit me from behind clearly off my feet. The Mall Southlake Mall called 911 or whomever the ambulance service to assist me. The bill was outrageous for a 7 min commute to *****************. Long store short I reached out to this company to try and work out a payment and they could not be reached. Its like the number and billing I had didnt exist .. This was 3 years ago. So if it went into collection it was... read more

Janel G 

on BBB

a year ago

AMR is a rip off that overcharges as you can see from all reviews.Their practice is obscene to aggravate those that have had serious issues and needed ambulance Transporation with prices almost double of their competition. Then they threaten your credit scores by telling you they will turn you over for collection.This must be stopped. No wonder the insurance companies have to raise our rates due to scammers like AMR who constantly get their requests denied for payment from the insurance company and then try to collect from t... read more

Brenda W 

on BBB

a year ago

If I could hit NO STARS I WOULD ,,, Why did you remove y review REGARDING THE DEATH OF MY HUSBAND ON YOUR AMBULANCE JANUARY 21 ***** You THOUGHT MY HUDBABD WAS ON DRUGS ALL THREE TINES *** CAME YOU KEFT MY HUSBAND LAYING IN THR PARKING LOT ALMOST 20 min No LIGHTS NO SIRENS COMING OR GOING YOU FIDNT THINK IT WAS A ENERGENCY TET HE DUED 2 min after you left 4 min from hospitalLETS DONT FORGET 911 who had me on hold 10 min when they finally answered and dispatch said he was breathing fine PLEASE TELL. ME WHY A NURSE ****** AND ... read more

DARREN M 

on BBB

a year ago

AMR charged my mother for two trips, one for $250 and one for $237.09. We paid them $250, and instead of paying off the bill that was $250 they split the payment between the two bill which caused my 75 year-old mother to get confused about the bills. The people who called her about the bills where insulting and were flat out harassing her. Even the people calling about the bills couldn't explain why the amounts due didn't match. Be very carful about anything you owe to this company.I gave them 2 stars because the actual peop... read more

Pamela B 

on BBB

a year ago

Like the other reviews, I have been totally ripped off by this company. My son who has cerebral palsy had to be taken to the hospital. He ended up being diagnosed with a serious uti infection and admitted to the hospital. This was in June 28 2022 Later he had to return to the hospital. The same company returned in July 2022. ******** paid the majority.of the bills. However medical was not billed. So I paid the balance of $314.14 I have been dealing with them since Nov 2022 They have lied to me telling me that I would be reim... read more