American Medical Response

Judy L 

on BBB

2 years ago

We have two memberships with AMR plus insurance and we keep getting bills. Customer ********************** told me to ignore these status and texts but yet they still send them to me. 

Gail H 

on BBB

2 years ago

This company has been sending bills to me for an ambulance ride that I never took. I have never been to *****, and have never ridden in an ambulance as a patient. This company is trying to scam innocent people. 

BobG 

on BBB

2 years ago

They overcharged $500, a Wheelchair van for a 13 mile round trip ride.Just they tell me that is their rate. 

Sandra K 

on BBB

2 years ago

This company has been a nightmare to deal with in trying to pay my deceaced sister's bills. You are on line for over 25 minutes waiting for ever call and then the reperesentative has no ability to assit you or even communicate clearly about invoices or find invoices. I have called 8 times trying to resolve bills that they sent with amounts that the insurace company clearly stated is the maximum contracted amount. Clearly this company needs to get a billing service who can provide competent customer care. 

Donald P 

on BBB

2 years ago

I have been receiving a **** from AMR for the transport of a patient from hospital to adult ****** care. The patient and I both have the same names. I'm fairly certain the patient did this intentionally as this is not the first time I've received legal correspondence meant for the patient. I live in ******. The patient lives in *********. I have called AMR 4 times. Three times to their "customer **********************" and once to a local AMR provider. The ** is in the frickin' ***********...I can hear roosters crowing and d... read more

Sue G 

on BBB

2 years ago

AMR has been giving me the run around for months. They ask more questions than they answer and do not return calls when promised. Don't you think the need for an ambulance in one's life is enough stress? Steer away from this company unless they're the last ambulance in town and it's a matter of life or death. I've give zero stars if I could. 

B. K. 

on BBB

3 years ago

My mother is not a well person, over 80 years of age. She's been to the ** a number of times due to stroke, heart issues, mental confusion and more. Yet, ******** and her secondary insurance denies payment because of improper coding. In her case AMR has made it a practice to code her ambulance trips as "medically unnecessary" in an effort to get the patient to pay cash because they don't like the predetermined dollar amount insurance pays. In every instance I have had to fight with AMR to get them to properly code. In those ... read more

G. M. 

on BBB

3 years ago

Business will balance **** you even if your insurance processes them as in-network - beware.I went to an in-network hospital for an emergency (husband drove me there) and was transferred to another hospital soon upon arriving. AMR is charging $2700 for the 30 minute ride. Insurance agrees to process it as in-network since I went to an in-network hospital, but says the service charge should be $2200 for this service. AMR is charging us for what insurance didn't cover in that $2200, plus the $500 discrepancy/balance ****. Was ... read more

Stephen B 

on BBB

3 years ago

AMR has been paid twice (by patient out-or-pocket and then later by **************** for the same sere4vice provided on 12/4/2021. AMR has refused to return Patients $2513.50 after repeated (3) requests to resolve since 1/14/2022. See details of service / transactions below.This EMAIL is formal, written request for AMR (PO Box **** ************* ** 33075-****) to return / refund Patient the $2513.50 (confirmation number *********) that was paid out-of-pocket on Dec. 4 2021 for Non-Emergency transport from ******* Medical Cen... read more