American Medical Response

Cambell B 

on BBB

3 years ago

Quick summary: same as everyone else they literally will not **** my insurance company and keep making up nonsense to justify it. If you're AMR reading this and ask me to call you with my trip number one more time, that is not going to resolve the situation. **** the insurance.Long story: March 2, 2022 I have to get a two block ambulance ride (literally). March 10, they invoice me via text message $1,600 for it. Astronomical number and what appears to be a standard business practice for them. Not to worry I have insurance th... read more

Andy L 

on BBB

3 years ago

I have not had an ambulance ride but this company keeps texting me and says I need to pay for my ambulance ride. I tried to call but the phone number listed is busy 

Amanda L 

on BBB

3 years ago

First of all the first statement i received showed i owed the total amount due of $1390.00 and that the insurance payment was $0. I was confused due to the insurance had not been billed. Therefore, I did a little more research on the **** and see in very tiny print states to visit thier online portal at 'Visit pay.qmr.net add insurance and we will reprocess your ****'. So I proceeded to go on and upload my insurance. I took a copy of both sides of the card and manually entered in my insurance. I was a bit confused as to how ... read more

Lu F 

on BBB

3 years ago

My husband had multiple ambulance trips in 2021. AMR failed to submit timely trip reports to ********* and when they finally did, they were inaccurate and caused ******** to deny numerous appeals. AMR also passed the charges on to Credence Collection, after telling me they were extending payment period while ******** sorted out the appeals process. I was left with substantial debt because of AMR's ineptness in providing ************* reports to ********. My husband was incapacitated, unable to sit or walk, and based on the t... read more

Geoffrey B 

on BBB

3 years ago

AMR used scare tactics and bullying to scare special needs students and parents. There was a non injury accident involving a school bus. The other party sideswiped the school bus. The school bus was not at fault. AMR arrived and lied saying that because they were students, they had to be transported by ambulance to a hospital for evaluation. A supervisor for AMR arrived on scene and refused to let the students be transported home in the bus. These special needs students who are used to their routine and do not do well outsid... read more

Will C 

on BBB

3 years ago

Most insurance companies have in network and out of network coverage. If a medical provider negotiates/contracts with insurance (in network) they have a limited insurance pay out cap rate the insurance will pay after a discount. Under the emergency care clause out of network providers such as ambulances/emergency rooms must use the in network rates when there are no out of network benefits for our plan. However with no contract and being out of network they can legally balance **** the patient for the "discount". AMR chooses... read more

Louise O 

on BBB

3 years ago

I think zero would probably be still too much of a rating. It took me 9 months to collect my copay money paid to them in error.I was told by a ***** at the billing office that they would hold my money until the insurance reprocess their claim however they would refuse to **** correctly or give the info needed to process their claim .Several employees of both Anthem and Optumcare tried to get the info needed. Today is Feb 21,2022 for a claim that occur on June 19,2021 and it hasnt been process due to American Med Response ref... read more

Victoria A. 

on BBB

3 years ago

This business continues to not give me credit for my past payments. The billing is not up to date. Thank Goodness I have paid by debit and all payments are a matter of record with ***** Fargo. I have one remaining payment with them and will make it but do not want AMR to send me another **** or I will take further action. 

Alan S 

on BBB

3 years ago

We had an experience with AMR regarding a short Ambulance ride to the local hospital following a fall and a twisted ankle - their staff on the Ambulance ride were excellent and then the **** ARRIVED - our ***************** paid their market rate however they did not have a contract with AMR in ******* - Accordingly, we have been held accountable for the excess and despite all efforts of REASONABLENESS from both our INSURANCE COMPANY as well as MYSELF - they have been totally inflexible. ACCORDINGLY, I CAUTION ANYONE CONSIDER... read more