American Medical Response

MICHAEL Z 

on BBB

4 years ago

My insurance paid them, I paid the difference and they are still sending bills for god knows what. 

MICHELLE C. 

on BBB

4 years ago

Terrible company, awful customer service. I called the customer service line to find out what exactly I am being charged for and they referred me to another number that was disconnected. I have called 3 times and have got nowhere, the 2nd time I called Mike C00840503 threatened me if I don't pay right now he was immediately sending me to collections, mind you my bill states I have until 05/12/2021 to pay. I am dumbfounded that a 6 mile ride was over $1300 and all the emt's did was talk to me, ask me questions and take my blo... read more

Deb W 

on BBB

4 years ago

The service by this company was 15 February 2021. The “rig” crew were awesome. The ambulance ride was 10 miles. Now having said that, they charged my insurance company 997.05. Oh come on. REALLY? Then to add insult to injury, they sent the bill which I received on Saturday, May 1. They bill is due in 5 DAYS! Ok, let’s think about this. The bill is received on a Saturday. They are not open on Saturday to receive payment by phone. The bill is due no later than Wednesday. Holy crap!!!! If I were mailing a check, they would not ... read more

Renee P 

on BBB

4 years ago

They repeatedly sent a huge bill and a pre- collection notices to my home for someone with a name like my to my late husbands except for the middle initial I called several times to explain to them that it was not the right person because we never used their services and the dates of service were for 4 years after my husband passed. They told me twice it was going to be researched and my address would be removed. I have asked for written proof that it has been taken out of their system. They are totally incompetent. How do y... read more

Samantha G 

on BBB

4 years ago

They charged me $1600 for a 10 minute ambulance ride to the hospital. The emt who took my blood pressure made my arm go purple and numb because it was already injured and bruised. It was unknown if i had internal bleeding because i had just been in a car accident. Someone needs to investigate this company 

William E. 

on BBB

4 years ago

AMR aka Rural/Metro unfairly tried to scare me by threatening my high credit ratings. They falsely claimed that I had not paid an ambulance bill when they had not even bothered to submit the bill to my health insurer! They are bad news. Luckily, the San Diego City Council recently voted unanimously to discontinue their contract with AMR. During the council proceedings, AMR claimed to be pro-union, but every person from AMR with whom I dealt on their false claim was offshore. 

M shib 

on BBB

4 years ago

I am currently disputing a bill from AMR. date of service was 3/31/20 on 2/10/21 I received a bill titled ****ATTENTION: PRECOLLECTIONS NOTICE**** It stated that they have been unsuccessful in attempting to contacting me for insurance info and that in 10 days my account will be turned over to a collection agency, which my adversely affect my credit score. To avoid possible legal action call them otherwise make payment. Wow, way to treat people, Threaten them. I contacted AMR, they said that I owe them even though my insuranc... read more

Kelly B 

on BBB

4 years ago

I have been getting approximately 5 calls a day from a collection company in India, ******** ******** **********, telling me I owe AMR for ambulance services which have already been paid for by my insurance. AMR is trying to collect through the collection company the "discount" for in-network that my insurance negotiated. My co-pay cost was $100, yet they are requesting an additional 1,049.23. AMR's accounting must be a complete nightmare if they have no idea what they've been reimbursed for or what they're allowed to charge... read more

Marie R 

on BBB

4 years ago

I do not think AMR know what they are doing. I fell from my balcony on December 27th of 2020. When AMR got there I was laying on the ground in extreme pain and told them I think I broke my back. My husband also said the same thing. I bring a medical professional myself know that with a trauma like that you do not set the patient up which they did and I kept screaming then they picked me up and placed me on a gurney. That was wrong I should have been placed on a back board with a c collar on my neck. My was broken and because... read more