American Medical Response

Dawn L 

on BBB

5 years ago

My husband was involved in an accident in which he broke his neck. We spent 2 weeks in the Wenatchee Washington hospital. They were great by the way. Since he was paralyzed from the upper chest down they were very attentive when it came to turn him every two hours to ensure he did not add pressure sore to his list of ailments. His skin was great. Then AMR enters the arena to transport him to Seattle. The nurses check his skin one last time before he gets put on the gurney. Still looking great. It goes downhill from there. St... read more

Kari M 

on BBB

5 years ago

I wish i could give AMR 0 stars, my son attempted suicide my ins paid them all except for 10% as that is the non allowed amount the supervisor tells me they will not make any adjustments and that they will be sending me to collections! They were paid 90% of what they billed. They had no empathy no respect it was the worst customer service i have ever experienced. I work in the medical field and we would never treat a patient this way. I guess i can only hope that if an emergency every comes up they do not call AMR otherwise ... read more

Ashley M 

on BBB

5 years ago

Got a bill from AMR for someone else. Never been in an ambulance in my life. What kind of security do they even have? Do they even ID people when they say who to charge? Completely unhelpful when I asked how they even got my name and address. They refused to say anything about it. They either took it from another hospital database or they got it from the person who used the ambulance. That would be pretty important to know if I was worried about identify theft. Refused to help me understand how the bill would be removed from... read more

Lynn N 

on BBB

5 years ago

This Ambulance Company AMR is threatening me collections for $12.54. I know it's only twelve dollars but it's the principle. I paid my $5300.00 responsibility! AMR got paid by insurance! When I questioned them they stated my Insurance didn't pay the full balance do and I'm responsible. Why do I have insurance then? It's illegal to balance bill AMR! You're a fraud and you're gonna pay! In addition these idiots had no heat in the Ambulance at 330am in December. They were rude and ignorant. ER doctor asked if the AMR paramedics... read more

JERRY R 

on BBB

5 years ago

PLEASE READ BELOW WHAT YOU SHOULD DO IF YOU ARE ASKED TO PAY FOR A BILL THAT YOU DO NOT OWE! When I called 911 the City & County of San Francisco sent American Medical Response to my home in January 2020. In February I received a billing for service not paid by my insurance company. The claim was that AMR does not have a contract with my insurance company. My insurance company advised that AMR should not collect more than what Medicare Advantage has paid. I contacted AMR & explained what I had learned but AMR ignored my info... read more

Rob 

on BBB

5 years ago

Got a bill for $2710.00 because i had no insurance and the ambulance drove 3 miles to the hospital. I call their customer service to get payment plan options. They told me I can get a 20% discount which would bring my bill total to $2168. I asked the Rep. if they can lower it to $2000 because all I have in my savings account is $2000. They told me NO they cannot but a supervisor would call me to discuss. Two weeks went by no call from a supervisor. Now I am getting bills from the ER and the local hospital is giving me severa... read more

Robert H. 

on BBB

5 years ago

Useless customer service. We did not receive a bill until 6 months later when we received a notice that we'd be sent to collections. By the time we finished hashing things out with our insurance company, we'd already been sent to the collections agency, LESS THAN 1 WEEK after receiving the bill. 

Lamarra H 

on BBB

5 years ago

Hello, Dealing with American Medical Response billing services has been a horrible experience. I took an ambulance ride on July 9, 2018, and I'm still dealing with the bill. I was triple insured at the time but your company has refused to bill my tertiary insurance. I was connected to a "Peace Advocate" at American Medical Response Portland, OR office last autumn. I called her on December 30, 2019, and April 7, 2020. I left messages, she has never contacted me for follow-up. On April 7, 2020, I also called billing services. ... read more

J M 

on BBB

5 years ago

The good: The personnel were friendly and helpful. The bad: Once you are 'helped' by them, the harassment begins. First, they may not contact your insurance provider but send you emails that the insurance was declined. The invoice would be outrageous - for a 20 min (10 miles) ride for a non-serious condition (where I did not need support other than for saline water), I was charged over $1,100. And then they may quickly send the case to a collection agency (can they legally do that?!) after just ONE bill! Imagine riding on a ... read more