American Medical Response

A. B. 

on BBB

4 years ago

This company is terrible. They- since January 2020- have refused to fully process my (2!) insurances. I have 0 liability per their agreement with my insurance company (aka I don’t owe anything to them beyond what my insurance has already paid) yet they are billing me $2000 and threatening collections. I have called them dozens of times (and they treat each call as my first call/complaint) and have sent them physical mail 6-7 times with my insurance information. I can’t tell if people are lazy/incompetent or if this is a ploy... read more

A. S 

on BBB

4 years ago

I had the same situation / experience as Brandon A ( noted below ). My daughter was at our major children's hospital in KC and was needed to be transported to another facility and we were told this was the ambulance service that would take her. Later when we would expect our insurance company to take care of everything ( that was broken down in our EOB by our Insur. Co ) AMR told us that they would not accept what our insurance told us we were responsible for. We had every intention to play what our EOB says we owe, but inst... read more

Susan R 

on BBB

4 years ago

I think they are rude and heartless people 

D. D. 

on BBB

4 years ago

Should Your EMT’s give patients diagnoses? NO, on January 11, 2021, my husband was experiencing a rapid pulse rate. We went to an urgent care facility to have my husbands vitals checked. It was determined that a trip to the emergency room was required to assess his situation. My issue is that your EMT’s felt it necessary to tell my husband he was having a massive heart attack. He was not, he was experiencing A-Fib. Your employees have no business diagnosing medical issues. Treat the symptoms and relay information to the hosp... read more

Richard 

on BBB

4 years ago

This is the most incompetent service I have ever used. They are clueless and have zero customer service. If I had an option I would use it immediately. 

Brandon A 

on BBB

4 years ago

The billing department for this company is a joke. The company obviously has no contact with the hospitals which they work with. They recently transported my son from one hospital to another. Both of these hospitals had my contact and insurance information. Instead of making any effort to contact me, my spouse, or either hospital, they waited a month from the date of transportation and then sent us to collections. I had some rude company calling, which we had never heard of, who hung up on both my wife and I when we refused ... read more

Patsy H 

on BBB

4 years ago

I tried to set up a payment plan but they would not take my money because it was not a big enough payment. They then threatened me with collections i I did not give them what they wanted. I asked to speak to a supervisor who told me the same thing. I told them that I was not working because of COVID. They said they would put the bill on hold because of COVID. They would rather take nothing than let me pay what I could afford. The fact that they threatened me with collections while l I was trying to pay n good faith is wrong. 

Kimberly T 

on BBB

4 years ago

Unprofessional. Unqualified employees (cannot even perform an IV properly). Terrible (inexperienced) billing department. Preying on our military members and their families. Everyone reading this should, who has experienced and issue, should contact the BBB. They need oversight!! 

John K 

on BBB

4 years ago

Their billing department is an absolute joke . Every month I get a notice that I am late on a payment , to pay balance within ten days or else it goes to collections . Accordingly , every month , I have to call these clowns and tell them that no , I am NOT late ! Same thing this month , got a late notice in the mail , I have to call them in the morning . Now tonight , I go online to see if I can make a payment , but website is down . I think these guys are out of Tijuana , never in my life have I seen seen such a mismanaged ... read more