American Medical Response

Melissa J 

on BBB

3 years ago

I have been getting phones calls from AMR for me and my daughter for months now. Every time they call I tell them to send me a ****, since I no longer have copies, and I would be happy to pay but they have never sent them to me. 

Meghan V 

on BBB

3 years ago

AMR billed me $4000 for a 2 mile ride to the hospital. Pretty sickening. Ive submitted my insurance information 3 times now they continue to say my insurance denied the claim. When I called my insurance they told me they have no record of ANR ever sending a claim. But never mind that $4000 for a 2 mile (6 minutes) ride to the hospital is predatory and unethical when people are in life threatening situations. 

D. C. 

on BBB

3 years ago

Awful company to deal with. Was an hour away from hospital we were in. Not sure why they were called but AMR charged more than 3 times as much as local ambulances. Billing was preposterous. They were out of network and refused to negotiate their billing amount. Anytime my insurance company dealt with management, AMR's billing never knew about it and called me weekly for updates. My insurance company eventually paid their entire **** but AMR never credited payment to the account and instead referred me to collections. AMR has... read more

Greg G 

on BBB

3 years ago

AMR transported my wife to our local hospital 3 miles away 9/14/2021. The total charge was *******, ****** was for milage. We got an invoice dated 9/27/2021, which we received 10/2 with a due date of 10/12 for ******. 10/11 I called and made payment arrangements of 4 x ***** beginning 10/22/2021. I made the first one 10/21 then kept getting text on Saturdays and emails on Sundays. I paid the next ones 11/10 and 11/24. I got a text 12/3 reminding me the payment is due 12/6!! That shouldn't have been due until Jan 22 2022. I r... read more

Jeff D 

on BBB

3 years ago

My daughter was transported 13 miles from one hospital to another and the charge to our insurance was $1068.86. Our insurance had them as in network so they paid them $554.89 but they are still balance billing us for $513.97.Outrageous! 

wendy w 

on BBB

3 years ago

Their ambulance service is unreliable, but their billing service is even worse. AMR transported my husband from the facility where he was getting post-surgery rehab to his infectious disease doctor about 3.5 miles away. This was in *******, ********. He received a **** for transport to a completely different facility that I believe is in ******: $1,373.59. Of course ******** and the insurer denied payment, as it made no sense at all. We contacted AMR and they sent a new **** correcting the location. However, not one other th... read more

Sherri H. 

on BBB

3 years ago

S in ****************.My 87 year old father fell twice in 8 days and broke a rib. We received a request to promise to pay over $4,000. I called and was told they would not even **** his insurance until we guaranteed payment. I told them no way. **** the insurance - ******** and *********** Blue Shield supplement. Received more letters a week later. Called again and again informed they will not **** until we guarantee payment. The call center is in the *********** and had trouble with their microphone and told me there was no... read more

G in Dekalb 

on BBB

3 years ago

When I contacted my county rescue during the summer of 2021, I was under the impression that the ambulance was being provided by the county, not a private service. I was never told by the AMR employees that there would be an additional cost associated with the transportation, nor that there would be a difference in price depending on which hospital I was transported to. I was completely shocked when I received a $2,600+ **** from them (also, the oxygen monitor was broken and not working on the ambulance, and they failed to g... read more

Barbara L 

on BBB

3 years ago

I had to use this Company 1/01/2020 to be transported from *************************************** to ************************* for a hip issue. I did not want services of ******************* Hospital.On January 01,2020 ******************* submitted a invoice to ******** and my second insurance Wabash for pmt. all was paid except $ *****. On 2/18/2020 Wabash advised AMR to submit a W-9 and pmt would be made for $*****. In March I received a statement stating I owed this amount,I called and spoke with a person who said her na... read more