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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
The BBB is a paid sponsor for BS. How can a company with this many complaints and reviews have an A+ rating. Total BS. The delivery service *****. I took a day off of work and waited all day for delivery. Would not give me a period of time. Only that the driver will call 1/2 hr before delivery. I was needed a freezer before the Labor Day weekend.
Business response:
We are sorry you had an issue with your delivery but have been unable to locate an order with the information provided. Please call **************** at ************ to discuss further.
I bought a side by side Frigidaire in March and compressor went out in July and took ********** a week to send send a "repairman" to tell me the compressor was out in ten minutes but they don't work on closed systems so I have to wait another 3 weeks for the tech to come and after 3 hours waiting on him the call and sY THEIR GUY WASN'T DOING HIS ROUTE THAT DAY SO THEY NEED TO RESCHEDULE FOR THREE MORE WEEKS OUT. will have been without a refriderator for 2 months if they show September 14th. ****, couldn't get ******,** Ameri... read more
Business response:
We are sorry there was an issue with your item. The store manager has advised a message was left for you. Please contact her at your earliest convenience to resolve the problem.
American Freight practices bait and switch marketing. We purchased a Frigidaire refrigerator at the ************* store. At the time, we were desperate for a refrigerator because our old one stopped working. They promised quick delivery.We settled on a refrigerator in fairly good shape. We went over it with the salesman, ****, and decided we could live with one slight imperfection. Unfortunately, the refrigerator we received was not the one we selected. There was a huge scratch across the bottom freezer that had not been the... read more
Business response:
We are sorry there was an issue with your purchase. The store manager has attempted to contact you to resolve the issue. Please contact him at your earliest convenience to discuss options. The store phone number is ************.
I bought a bedroom set had it for 3 months before it fall apart also the door on the dresser is split contact assurance they approve the damage product to be taken care of however it being over 2 months now and still american freight has not contacted me as to how they plan to resolve this issue.. would not recommend them.. no star
Business response:
We are sorry you had an issue and would like to assist further. The system shows 2 orders for bedroom sets - can you please contact **************** at ************ so we can gather more details?
I purchased a bed from American Freight that was supposed to be delivered within a qeek of making the purchase. I have contacted them both over the phone and in person at least 3 times after the initial delivery date. I have gotten nothing bit the run around for several days. On multiple occasions I've been told that I can get a refund or a discount. I was never told in good timing that there was a problem with receiving my full order which is what bothers me. All I want is the bed I ordered or a comparable bed for my son. T... read more
Business response:
American Freight store management indicated the bed has been delivered. There was a delay in receiving the rails that pushed delivery back a day. If you have additional issues, please contact **************** at ************.
Hello- I am writing in to file an complaint on the douglasville location. I have waiting since May for my ** washing machine, it's now the end of August. When I purchased both the washer and dryer, I was made aware that the washing machine was on back order, but a shipment was due to come within two to three weeks which I agreed to. After not hearing anything after that allotted time I called back to the store to check the progress of my order, I was then told that it still had not arrived and the were issues with the shipme... read more
Business response:
We are sorry there was a delivery delay. Records indicate the item was delivered and the store processed a discount for the inconvenience. If there are additional questions, please contact **************** at ************.
They owe me ******* dollars. I didnt want their scratch and dent c*** on the floor so the store ordered me a brand new in the carton lady kenmore, made and licensed by ***** by ** (10 year manufacturers warranty on compressor and condenser. ** sent the parts and American freight sent A&E service tech to repair the frigid. According to A&E s lead tech **** the service person didnt know what he was doing. After replacing the compressor he put hit vacuum pump on it to get the air out of the system then add Freon. He turned on t... read more
Business response:
We are sorry you had an issue with your item, but we are unable to locate a sale with the information provided. Please call **************** at ************ at your convenience so we can research further.
Purchased a washing machine, total cost with warranty was $1124.97. They give you 101 days to pay it off with no interest charges. I didn't pay it off within time frame. When I called to inquire about the balance I was informed that a $2000.00 leasing fee was added to the balance. It is going to cost almost $3000.00 for a washing machine, the price has almost tripled. I expected interest to be added but not not that. Leasing fee is twice as much as purchase. This is utterly out right insane.
Business response:
It appears you made a purchase with American Freight using American First Finance. Prior to completing the purchase, they provide the customer their contract electronically and the customer signs their contract with ********************** First Finance. This contract lists all payment information and terms and conditions of the contract. Upon completing the contract, the customer is provided with a copy of the contract from American First Finance to the email address they provided during their application. If there are any q... read more
They don't deserve a one star but I could not get to the comment section without giving a star.
Business response:
We are sorry you were not happy with your experience at American Freight. Please call **************** at ************ if you wish to provide more details.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is open now. It will close at 8:00 p.m.
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