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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I went in and did a finance. They sent me the wrong color couch . I order a rug as well they never sent it. Then they charged me $110.00 for delivery fee. They said next day delivery but they came days later. When they finally came with the couch it was the wrong color .So I immediately called and the manger at the store told me he apologizes,but the color couch I wanted isn’t available “they had the wrong color tag on the couch”. He said he called every store and it was no longer available anywhere .The couch it’s the rug w... read more
Business response:
We are sorry you had an issue with your purchase. It appears you financed the purchase and the financing company handled your inquiry. American Freight does have a no return policy however, if the merchandise was not correct delivery could have been refused.
On July 24 I went into the store and financed a couch and loveseat bed frame and mattress set and a deep freeze they had everything except the bed frame in stock and told me it would be two weeks for it to be in which was acceptable to me so I went ahead with the purchase. The finance was basically a90 days same as cash which I paid off in plenty of time. Three months later I was still getting the run around about my bed frame so I told them I just wanted to cancel the order and get my money back. I was informed that they wo... read more
Business response:
American Freight contacted the financing company on the customer's behalf and verified the refund was processed. If there are additional questions regarding the financing contract, you can contact American First Finance at 855-721-1188.
I just would like to say sales associate ****** in the ****************** ** location is hands down the best.. His customer service exceeded beyond my expectations!! in the matter of 48 hrs he was able to get me my sectional set i had return it back and was able to exchange it out for something else i really wanted.. Hes so awesome and i would recommend him to all my friends and family.. Hes over the top absolutely hands down the best!!! I had such a wonderful experience in walking in to shop!! will go back again and again i... read more
Business response:
Thank you so much for your feedback! We will be sure to share your comments with the management team and ******. Enjoy your new furniture!
Excelente servicio recibido por *****, muy profesional y excelente ser humano. gracias *****.
Business response:
Muchas gracias por tu comentario. Nos alegra que haya tenido una gran experiencia!
I came in to the store and was greated and helped my Ifinity who was so polite and helpful how ever the livingroom set we wanted was not in stock. She gave us her number and told us we could look online and if we see anything that we like to contact her and let her know we came home. We looked at several things and then called however, infinity was not available. The manager who answered said he was the manager, and that he could take it from here and that the couch that I originally wanted that he could have it delivered to... read more
Business response:
We are sorry you had an issue with the purchase. The store has confirmed a refund has been issued. If you have additional questions, please contact ************* at ************.
My experience with American freight was horrible. I purchased an extended warranty for my sofa set and filed my claim online and was told my case was closed because the item was still under manufacture warranty to take my claim info to the store. I went to the store and was told I would have to go through store manager ******** but he wasnt in today. What a joke, every time I called he was either off or he had just left. I finally got in contact with him and was eventually told I would get a replacement, but they didnt have ... read more
I would give -10 if I could. I ordered online and was confirmed delivery date. I called the store and was told my items were out of stock but they already took my money. $1500+/-... now I'm sitting in an empty house with no furniture and no money... refund 5/10 business days... never order from America Freight!!!
Business response:
We are sorry you had an issue with your purchase. Store management indicated they contacted you and your original order was refunded on 10/22/22. They also stated they were providing you with other options. Please contact **************** at ************ if you have additional concerns.
I purchased a Kenmore refrigerator on *****.con in January . In July I realized the fridge stopped working and I contacted ***** and the technician was booked until August so I waited. Once the tech guy arrived he orders some parts in order to fix the fridge. The parts never arrived. I contacted ***** and after 45 days they granted a replacement fridge. However the same model wasnt available and I paid the difference on a different fridge its now October and I havent received my replacement fridge. They tried twice to delive... read more
Business response:
We are sorry you had an issue with your purchase but we are unable to locate your purchase. Your comment indicated you purchased on ******com so this would need to be addressed by them. We are not affiliated with ******
I visited this store a week ago (September 24th) and purchased a refrigerator for my new home, this part of my experience went really well. The horrible delivery and customer service that I experienced on September 28th is why I'm leaving the review. The delivery "guys" were completely incompetent, not only failing to get my refrigerator into my home but actually left a huge amount of damage to my wall in the process, and complained that I shouldn't have bought such a big fridge. The store manager was about as terrible, when... read more
Business response:
We are sorry you had an issue with your purchase. The store manager has filed a claim for the damages and has been in contact with the adjuster, providing photos to assist in a speedy resolution. The adjuster will be in contact to complete the process.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is open now. It will close at 8:00 p.m.
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