This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Initially a nice experience, purchased reclining sofa and love seat in January 2022 at the Hagerstown, MD store. Fast forward to January 2023. Both sides of the reclining sofa have stopped reclining, called the store which informed me that I have a 5 year warranty and to contact the warranty company and gave me the website for said company. I immediately went to the website and tried to file a claim. The website stated that there was no account in my name. I then called the 800 number on the site and again was told that ther... read more
Business response:
We are sorry there has been an issue locating your extended warranty. We have contacted the provider on your behalf to have the records updated. It should be completed within a couple of days and then you will be able to file your claim.
I purchased a sectional on 1/16 after I was told by staff in the store that was sectional came connected (though the floor model was not). The couch delivered without any connections and it slides all over our tile floors. I emailed on 1/30, shortly after it delivered to inquire about the hardware to which I was told they would deliver to my home. We had two scheduled dates one being Monday January 30 after 4pm and then again Friday February 3rd between 2-4. They canceled on me Monday after already waiting around for them an... read more
Business response:
We are sorry your experience was not excellent. Store management indicated they have contacted you to resolve the issue. They have also refunded your delivery fee for the inconvenience. Please let us know if we can assist you further.
ZERO RATING!!!! After 20 trips to the store in ******* ********I finally bought a dishwasher. The customer service was bitter sweet, which should have been my first red flag. Anyway, I selected a Magtag model that look new with a small dent because I heard it was a dependable model. I got it home, installed it . Well i could not wait to wash my first set of dishes, little did I know I was in for a series of big surprises. For starters, the dishwasher ran for 2 hours non stop. ( i only had a bowl and couple plates and some ut... read more
Business response:
We are sorry there was an issue with your purchase. Store records indicate a return was completed on order #MM5IBIMHG for $550.55. If you have any questions, please call Customer Care at 855-788-2891.
I purchased an Electrolux dryer online then spoke with DALTON to schedule a delivery. Next Day Delivery meant 3 days later for American Freight. On the day of the delivery, I let the installers into my garage where I needed the dryer installed, and I went back inside because I was with my children. After installation, I came outside to see that they installed a completely different dryer, a Maytag. The installers said they'll leave it and then swap it out when they get my Electrolux from the store, but they told me to call m... read more
Business response:
We are sorry your experience was not stellar. Records indicate the order was picked up and refunded as stated. Your feedback has been shared with field leadership as well. Thank you for sharing your thoughts.
The store on Wheatland Rd, in Dallas is the worst store for customer service that I've ever seen. TJ the delivery driver drop a boxed couch in the middle of my living room floor, delivered as a replacement for the broken one, when they put the old one in the truck, they drove off leaving my front door wide open, l might add that l am almost 70yrs old, l did know what happened, when l called the store, the acting mang.called them and they said " wasn't their job to put it together, but these are the same guys who did it the f... read more
Business response:
We are sorry your experience was not positive. The region manager confirmed a team was sent back to complete the set up and the original team has been addressed. If you need further assistance, please let us know!
Got a call from American Frieght Evansville,IN L**** **! Getting a new box spring tomorrow 1/25/23 thank's to JT.
Business response:
Happy you were taken care of! Thank you for your feedback and we will be sure to share with JT and team.
I will never again do business with this company. I was told I had six months to pay for the washer and dryer I financed from them, but once the contract was signed they told me it was three months. Now a year later I'm still paying at $250.00 monthly and my balance has yet to move. I'm going to file a complaint with consumer rights and find out what can be done about this. I feel your taking advantage of hard working people!!!!
Business response:
Financing is handled through American First Finance. All information on the contract is submitted directly to the customer for review and signature before the contract is approved. The terms and conditions are provided as part of the documentation with all the payment information. Any contract questions need to be directed to American First Finance at 855-7221-1188.
I purchased a stackable washer/dryer from JT at the South Blvd location in December and paid for the installation, upon bringing the unit upstairs, there was a great deal of damage done to my home including scrapes, dings, holes and completely ripped off floor molding from the corner and also ripped my carpet. When I reported the damage to the delivery people, I was advised that mngmnt would file a claim to cover the damages and that I would be contacted near the end of the week. It has been 3 weeks and I have yet to receive... read more
Business response:
We were unable to locate an order with the information provided. Please contact Customer Service at 855-788-2891 for further assistance.
I will never buy from this company again! I purchased two bedroom sets and a sofa. When the furniture company came not only did the driver run my mailbox over, he didn’t have my bed set, or the rest of the pieces for my daughters bedroom! I was assured they would be coming right back with it. I got a call 6 hours later that they would not be able to come back because they got a flat. Next day I got a call that they accidentally sold the bed set I brought but someone would be back with the rest of the pieces for the set I did... read more
Business response:
We are sorry your experience was not stellar. The store manager indicated he has been in contact and offered to assist with delivery of new items selected at your convenience. Please contact the store with any questions.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open at 11:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com