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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
American Freight has now cancelled two orders. Torrence location said the washer/dryer set is no longer available and then said they can't deliver over 50 miles. Online it allows delivery for $170 which I was going to pay. If there is a 50 mile rule, they should make it clear. I think they just don't want to drive to deliver and when they saw it was 55 miles, suddenly both items become "unavailable". I now have thousands of pending charges on my card that could take weeks to process.
Business response:
We are sorry there was an issue with the order. The store indicated they were contacted regarding the item having an agitator which it did not. The store will be following up with other options.
The absolute fraud of their advertising is amazing. Their pictures posted online show what they describe as a “like new” stove with no damage. The actual stove that is on the Naperville IL *** ** showroom floor looks like it was thrown down a flight of stairs. Dents and even rust! The salesperson said they have “no control” over the online ad? This is 100% fraudulent advertising.
Business response:
We are sorry there was an issue with the item. Appliances are typically photographed at the warehouse and the images are uploaded to the website. We appreciate your feedback and will provide to the appropriate teams for further review.
Shopped online with American Freight in Portage.The photos posted did not show the extensive damage, and they made sure to not include any photos in the confirmation email. The only thing listed was a scratch on the top. The photos have been taken down from the website, since the item is no longer available. They had it all wrapped and impossible to inspect, and pushed the clipboard in my boyfriend's face before he could even look at the product. Horrible experience. Should've known to expect that.
Horrible customer service. Tried calling the store 3 times before we made the drive to purchase a refrigerator. We arrive to find that it shows available online but already sold in store days before.
Business response:
We are sorry the item was not available. The store attempted to contact you regarding the refrigerator and upcoming inventory shipments to the store. They would be happy to help find an item that meets your needs. Please contact them at your convenience.
I visited the University Plaza store in Newark, Delaware today in search of a loveseat or couch and selected one with a bold flier on it claiming "We have these in stock", however the saleslady simply laughed in our faces with an "Oh no no but we can get you one in a few weeks although without any certainty it will be of this color". She also could not sell the one on display. Clearly this company is not interested in selling product or moving inventory although its advertising scheme is to bait customers in through the door... read more
Business response:
We are sorry you for any confusion. If an item is in store, it can be purchased and taken the same day. If it is in the warehouse, it can be ordered in. We only sell the display if it is a clearance item.
I wish I could give 0 stars because this company was the worst company I have ever used. I would rather sit on a cardboard box on the streets of Southside Chicago, then ever buy any furniture from them ever again. Now, the sales Rep. at the Fort Wayne, IN. locations (Lloyd), great guy. 100% helpful. He deserves a better job then this place. Now, John, the manager at that location, is the rudest, most unreliable, lying, sad excuse for a man that I have ever met. Rude, won't listen, refuses to give refunds even after HE and HI... read more
Business response:
We are sorry you had an issue with your purchase. We would like to assist but are unable to locate an order with the information provided. Please call Customer Care at ###-###-#### so we can assist further.
I purchased furniture from American Freight a few years ago. I decided to return to American Freight to purchase a new couch in July. The price on the couch was about $2000. I decided to finance the couch. The store associates were nice. I filled out the paperwork. No issues. A few weeks later I was contacted by the American Freight's financing company (American First Finance) and was told that I had to pay off the couch in 100 days or the price of the couch would jump from $2000 to $6000. How is that legal? Why would a comp... read more
Business response:
American Freight is not part of the financing contract process - it is completed directly with the customer. Prior to completing the purchase, the customer electronically signs their contract with American First Finance. This contract lists all payment information and terms and conditions of the contract. Upon completing the contract, the customer is provided with a copy of the contract from American First Finance to the email address they provided during their application. Any questions about an American First Finance accou... read more
I went to American Freight on 12/13/22 looking for a dinner room table and two bedroom dressers. The sales rep told me that he had the tale in house ,but would have to order the dressers from the Stone Mountain location. I was advised that the day of delivery ( 12/16/22) that everything would e delivered at once. The day of delivery I had to call the store just to find out the dressers were not ordered on the initial day that I was told they would e. The sales rep said me the delivery guys were told the morning of the 16th t... read more
Business response:
We are sorry that you had an issue with your purchase. Store management indicated that a refund was processed for the dressers to the original tender. We appreciate you bringing the assembly issue to our attention and will research and address per our process.
Exactly four weeks / twenty-eight days ago today, on Wednesday, November 16, 2022, my husband and I purchased a couch, loveseat, and recliner from American Freight Furniture, Mattress, and Appliance at *** * ******** *****Poplar Bluff, Missouri, 63901. In addition to purchasing three pieces of furniture, we purchased the manufacturer's warranty. We were never told there was no store warranty or guarantee with our furniture. It was not mentioned at all and is not posted in the store. There was no sign stating it was sold as i... read more
Business response:
We would like to assist but are unable to locate a transaction with the information provided. Please contact Customer Care at 855-788-2891 so we can gather the details needed.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is open now. It will close at 8:00 p.m.
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